4*, not 5*, lovely overall
Posted Oct 8, 2016
Lovely, clean, spacious apartment. Hotel facilities great, and Vilamoura a great family location.
Negative points: a 5* hotel should not charge 3€ a night for a travel cot, should not charge for wifi and generally not treat customers like cash cows. 5€ for a slush puppie....really???!! Would benefit from kids pools being heated.
This may be rated 5*, but if you have stayed in a real 5* hotel, you will not agree with the hotel's rating. It is 4*.
Staff were lovely, and super friendly with our baby.
The shuttle to the marina and beach is great.
We stayed at the beginning of October, so perhaps not a busy time, but it was a joy not to have to worry about a sun lounger! At 10:30 in the morning we were the only people by the pool - and not a single one was reserved. Wonderful.
Lunch options a little limited I felt, and fairly pricey. We were 40 - 45€ each day for two of us, with one soft drink.
Overall, we really enjoyed our stay,
Comment from Hotel Management
Oct 10, 2016 by Dinis Pires/ general manager, Hotel Management
We regret to learn that our prices did not meet your expectations but we’re pleased you had an overall enjoyable stay at As Cascatas.
We thank you for your feedback and hope you will visit again soon.