Ratings based on 263 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Yes it reminds me of other places I bem I like it

Posted Jan 6, 2017
Pros: Being in the beach and being a resortin this case the Being a resort and almost feels like I m in Mexico or place like it the mat
Cons: The bed mattress ant furnished
Location: ?
We just found the bed mattress to hard the rest it was excellent we will be back and this time we will try the a room
Comment from Hotel Management
Jan 11, 2017 by João Clímaco - Customer Experience Manager, Hotel Management
Dear Jasper, It is always a pleasure to know that a guest is satisfied with our service and with the hotel in general. Please be assured that your comments will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you for having left your feedback and we hope that we will be able to welcome you again for another pleasant stay. Kind regards, João Clímaco - Customer Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the beach.

Posted Jan 4, 2017
Pros: The beach location, breath taking sea views and facilities in spacious surroundings.
Cons: Disappointing that the Indoor pool was only available if you pay to use the Spa. No shower cubicle in the bathroom. Bath with shower attachment only.
Location: Easy access to the beach. New and Old town centres in close proximity to the Hotel offering a variety of restaurants bars and clubs.
Room with sea view is an absolute must. Just fell short of a true five star hotel.
Comment from Hotel Management
Jan 4, 2017 by João Clímaco - Customer Experience Manager, Hotel Management
Dear Guest, Thank you for the comment and for the great opinion about our hotel. It is really gratifying to see how enjoyable your stay was. Noted your remark about the Thalasso circuit – spa pool fee. The spa Thalasso circuit it is a treatment pool inserted in a Spa which offers various treatments, therefore and to guarantee a quiet and peaceful environment, which is essential for a successful treatment, we have to charge for the service offered. Thank you so much for leaving your feedback about our Hotel on Expedia and we hope that we will be able to welcome you soon, for another pleasant experience at the Grande Real Santa Eulalia Resort & Hotel Spa. Kind regards, João Clímaco - Customer Experience Manager
3 out of 5
by A verified traveler from Wisconsin

Overpriced and NOT for the off season

Posted Nov 21, 2016
Pros: Ocean view, pools, free shuttle to town
Cons: Wifi signal, renovation overall, food quality
Location: Directly on the beach with free shuttle to town for more beaches, shopping, food. Bikes to rent also. In off-season you need to go to town.
I was excited for an off-season beach vacation and I heard Albufeira had excellent beaches so I chose this hotel because it said it had many on-site amenities in addition to private beach access. The private beach access is to a public beach and several minutes' walk up, down, and around stairs. The hotel details didn't say that restaurants would be closed in the off-season so my dining choices were buffet, room service, the bar, and lunch at the almost-beachside cafe where the hostess was incredibly rude. The food was OK but the breakfast buffet was incredibly over priced for mediocre quality. The spa was closed during part of my stay, which wasn't advised before I arrived, and even though the wifi was free it was incredibly week and I had connectivity problems in my room. The neighborhood is noisy and a local dog spent my entire stay barking day and night. The carpets and wall coverings are old and stained. On a plus side the free shuttle to town and nearby beaches was great and the sea view from the balcony was nice. The spa facilities were nice despite being old and stained and my individual bathroom was spacious with comfy towels and toiletries.
Comment from Hotel Management
Nov 23, 2016 by João Clímaco - Customer Experience Manager, Hotel Management
Dear Brooke, We regret that your stay with our hotel did not entirely correspond to your expectations and would like to thank you for your constructive comments and feedback. We are constantly reviewing, inspecting and carrying out maintenance work in order to keep everything in good, clean and safe conditions. Please be assured that your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you for your review and we look forward to welcoming you again. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent. England

Perfect winter getaway. Beautiful location.

Posted Nov 20, 2016
Pros: Location and views. Friendly staff. Good choice of food for breakfast.
Cons: Entertainment. Cheaper bar prices compared to town prices.
Location: Good choice of local restaurants at resonable prices. Pretty old town of Alberfeira.
We wanted a winter break away from the English weather. Got a superb deal via Expedia. We caught a perfect week with sunshine every day at temps of round 20. This made the experience very enjoyable, helped by the fact that the hotel is in an beautiful location with its own beach. The staff were very friendly and welcoming. The walk to the town to find restaurants is about 1 mile. The free bus to Alberfeira operated by the Hotel works very well. The hotel is clean,well maintained. We would love to return again in the future. Recomended to Families and couples of all ages.
Comment from Hotel Management
Nov 23, 2016 by João Clímaco - Customer Experience Manager, Hotel Management
Dear Kevin, We are happy that you have had a positive stay with us. We will share your positive opinion about the cleaning and the comfort of the rooms as well as the quality of the food and the friendliness of the staff with our team. Please be assured that your other comments and suggestions will also be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review and we look forward to welcoming you again, hopefully soon. Kind regards, João Clímaco - Customer Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent resort

Posted Nov 20, 2016
Very relaxed trip with exceptional customer service, had a very nice stay at this place, would and have recommended to friends and family. Worth it.
Comment from Hotel Management
Nov 23, 2016 by João Clímaco - Customer Experience Manager, Hotel Management
Dear Ibby, Thanks for your comment. They were so complete and kind: we absolutely loved them. We always look for the small details to make big differences and our main objective is that the customer feels it. Your review shows us that you've had precisely the feeling that we want our guests to feel. It is really gratifying to see how enjoyable your stay was and that you were pleased with our service and staff. We hope that we will be able to welcome you again for another good time at our Hotel. Kind regards, João Clímaco - Customer Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Stroud, UK

Great hotel in beautiful quiet location

Posted Nov 19, 2016
Great hotel, very good breakfast and extensive Spa and Gym facilities. Quiet and beautiful location by a small beach (only hotel at that beach) and free shuttle bus into Albufeira town. Been twice, will go again
Comment from Hotel Management
Nov 19, 2016 by João Clímaco - Customer Experience Manager, Hotel Management
Dear Nicola, Thank you for the comment and for the great opinion about our hotel! It’s very special for us see that your experience was great and that you had a pleasant stay with us. It's for comments like yours that our team works daily. We are very happy to learn that you want to return and look forward to welcoming you again. Kind Regards, João Clímaco - Customer Experience Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Rutland

A sunny October week away in luxury surroundings

Posted Nov 15, 2016
Pros: Courtesy of staff was exemplary. The buildings were kept to a very high standard. The personal touch was superb - cleaners would arrange my childrens' cuddly toys in cute ways while we were out.
Cons: We liked everything about the hotel and haven't any suggestions.
Location: Fantastic beach, literally on the doorstep along with several supermarkets and places to eat.
Comment from Hotel Management
Nov 17, 2016 by João Clímaco - Customer Experience Manager, Hotel Management
Dear Rob, It was a real pleasure to read your review and to learn how much you enjoyed your stay with us. Thank you for all your compliments to our staff and the details of our service. Small details, big differences is our purpose! We will make sure that your comments will be passed on to our team who will be delighted. Thank you so much for leaving your feedback about our Hotel on Expedia and we hope that we will be welcoming you again soon, for another excellent experience. Kind regards, João Clímaco - Customer Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely hotel, efficient staff members

Posted Nov 11, 2016
Pros: We stayed in this hotel for 7 days in one of their spacious apartment and I can't fault it. We went self catering so I didn't expect free housekeeping and free shuttle from hotel to town centre. The hotel facilities are enough for u to have something to do everyday, beach is just 5 min walk from our apartment. The hotel is literally just along the coast. Food and drinks are a bit pricey though but if u r willing to walk a but farther then u could enjoy different cuisines and much cheaper drinks. Definitely recommend this five star hotel.
Cons: Food and drinks a bit pricey but other than that it's fantastic
Location: Just right outside the hotEl is Portobello & Martin's Restaurant. There's more in new and old town centre, Marina de Albufeira & Zoomarine!
Comment from Hotel Management
Nov 13, 2016 by João Clímaco - Customer Experience Manager, Hotel Management
Dear Jones, Thank you so much for your constructive comments and reviews. It was a real pleasure to read your review and how much you have enjoyed your stay with us. Only demanding customers like you allow us to improve our service and continue to exceed expectations. We look forward to welcoming you again, hopefully soon. Kind regards, João Clímaco - Customer Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

We enjoyed it!

Posted Nov 10, 2016
Pros: We went as a couple to celebrate a special birthday. The hotel was a great for chilling out. Food was good and having access to a lovely beach helped a lot. The staff were very good and efficient.
Cons: As is often the case, no tea/coffee making facility in the bedroom.
Location: The visit is maximised if you have a hire car as the hotel is slightly isolated from centres of interest.
Comment from Hotel Management
Nov 13, 2016 by João Clímaco - Customer Experience Manager, Hotel Management
Dear Gary, Thank you for the feedback and your constructive comments. It’s always important to know our guests opinion to maintain and improve our service every day. It´s very important to know that you enjoyed our staff and our service in general. We are delighted to learn that you enjoy your stay with us and look forward to welcoming you again, soon. Kind regards, João Clímaco - Customer Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

A week at Grande Real Santa Eulalia

Posted Nov 1, 2016
Pros: The rooms The lobby The restaurants/bars The outdoor area The vicinity of the beach The staff Cleanliness Food Free shuttle to town
Cons: The €20 charge per person per hour for the spa area. The absence of a kettle/cups/tea/coffee in the room.
Location: There aren't many things near by, just other hotels and a mini market. Only the beaches which are indeed wonderful.
The hotel is truly beautiful and it has pretty much all you need. The rooms are spacious, clean and comfortable and sea view is spectacular. The beach is only a couple of minutes walk from the hotel and it's really lovely. Most of the staff is friendly and helpful. The food is tasty and you have a large variety to choose from. Live entertainment is enjoyable and kids seem to have plenty of things to do to keep them occupied. However, we would have liked to have a kettle/cups/tea/coffee in the room and free access to the indoor swimminig pool/spa area. The 20€ charge per person per hour it's not at all appealing. Specially in a 5* hotel. Overall, we've enjoyed our stay and we would be happy to come back. :) Thank you !
Comment from Hotel Management
Nov 2, 2016 by João Clímaco - Customer Experience Manager, Hotel Management
Dear Ela Ana, Thank you for the comment and for the opinion about our hotel. It’s very special for us see that your experience was great and that you had a pleasant stay with us. Your feedback is very important and appreciated, as it helps us achieve our aim of constantly improving our service according to our guests preferences and needs. We are very happy to learn that you want to return and look forward to welcoming you again. Kind Regards, João Clímaco - Customer Experience Manager