Overpriced and NOT for the off season
Posted Nov 21, 2016
I was excited for an off-season beach vacation and I heard Albufeira had excellent beaches so I chose this hotel because it said it had many on-site amenities in addition to private beach access. The private beach access is to a public beach and several minutes' walk up, down, and around stairs. The hotel details didn't say that restaurants would be closed in the off-season so my dining choices were buffet, room service, the bar, and lunch at the almost-beachside cafe where the hostess was incredibly rude. The food was OK but the breakfast buffet was incredibly over priced for mediocre quality.
The spa was closed during part of my stay, which wasn't advised before I arrived, and even though the wifi was free it was incredibly week and I had connectivity problems in my room. The neighborhood is noisy and a local dog spent my entire stay barking day and night. The carpets and wall coverings are old and stained.
On a plus side the free shuttle to town and nearby beaches was great and the sea view from the balcony was nice. The spa facilities were nice despite being old and stained and my individual bathroom was spacious with comfy towels and toiletries.
Comment from Hotel Management
Nov 23, 2016 by João Clímaco - Customer Experience Manager, Hotel Management
We regret that your stay with our hotel did not entirely correspond to your expectations and would like to thank you for your constructive comments and feedback. We are constantly reviewing, inspecting and carrying out maintenance work in order to keep everything in good, clean and safe conditions. Please be assured that your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can.
Thank you for your review and we look forward to welcoming you again.