Ratings based on 444 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Birthday celebrations

Posted Apr 27, 2017
Location good and facilities were great for our 3 night stay. I emailed ahead to change the beds in my room and arrange a birthday surprise for my friend and everything was arranged without any problem. Good communication which gave me a good feeling for the hotel, transfers were also arranged. In walking distance for the 'strip' and a good afternoon walk to the old town. Despite a queue to get in for breakfast unless you are 'early birds' I would stay again and definitely recommend. An enjoyable stay with very comfortable rooms.
Comment from Hotel Management
Apr 28, 2017 by Inês Caeiro - Real Experience Manager, Hotel Management
Dear Guest, We are happy to learn that you enjoyed your stay with us. Thank you for all of your compliments regarding our Hotel. Your compliments regarding our team are very important to us because they show us that our guests enjoyed our personal service. We look forward to your next visit, hopefully soon. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
Nice experience. Good hotel, very good location in the beach
Comment from Hotel Management
Apr 19, 2017 by João Clímaco - Real Experience Manager, Hotel Management
Dear Guest, Thank you for the comment and for the great opinion about our hotel. It’s very special for us see that your experience was nice and that you had a pleasant stay with us. We look forward to welcoming you again. Kind regards, João Clímaco - Real Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, visited in april, 2017,

Posted Apr 12, 2017
Nice hotel, good facilities, pools very small though, but saying that, the heated pool was a God send for the time of year, mostly everybody used that one, in summer the rest of the pools would obviously be warmer, friendly staff, food was excellent, we only booked breakfast but used other restaurants aswell and found the food very good , but pricey. Kids club looked good but my daughter didn't use it, spa, gym looked excellent, towels were provided for the pool, which as good, The major let down where the near by facilities, there was a shop within a short walking distance but didn't have offer that much choice, nearest super market was left out of the hotel but quite a walk up very steep hills, there were alternative restaurants close by though which were quite nice, unfortunately you can't please everybody, and a holiday is what you make of it, overall a very good hotel,
Comment from Hotel Management
Apr 15, 2017 by João Clímaco - Real Experience Manager, Hotel Management
Dear Paul, It is very special to learn how enjoyable your stay was and that you were pleased with our Hotel. It is always a pleasure to know that a guest is satisfied with our service, our food and with the our team. Only the best guests make it possible for us to be the best hotel. Thank you so much for leaving your feedback about our Hotel on Expedia and we hope that we will be welcoming you again soon, for another pleasant experience. Kind regards, João Clímaco - Real Experience Manager
4 out of 5
Recommended
for Families
by A verified traveler from London

Good hotel for family stay with small children

Posted Apr 12, 2017
Pros: Good Infrastructure and layout for family to spend entire time within property
Cons: Only pique had was that room cleaning staff changed towels every day though notice in bathroom said that would be changed only if on floor.
Location: Has access to buses to Faro and Albufeira right at exit from hotel.
Well thought out hotel infrastructure with separate pools across property though believe only one is heated. Also access to beach through private entry. Clean rooms and welcoming staff helping with plans for travel and bus itinerary. There are few restaurants around but more selections are 10-15 minutes walk away.
Comment from Hotel Management
Apr 17, 2017 by ines, Hotel Management
Dear Ranjeet, We are very happy to learn that you had such a great experience with us. Our teams' daily goal is to answer to our Guests' needs with kindness and professionalism. Your comment is very special to us because it shows that our goal was accomplished. We will continue to do all of our efforts to improve our service every day. We hope you stay with us again soon. Kind Regards, Inês Caeiro - Real Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Lovely short break.

Posted Apr 10, 2017
Pros: A lovely, clean and spacious hotel with great food.
Cons: Need more evening entertainment and bigger or more frequent shuttle bus.
Location: Good location by the sea. Shuttle bus available to got to Albufeira. Lots of trips to go on.
We went for 3 nights which was a little short but we had a brilliant, relaxing time. The room was spacious and clean and the staff were really helpful. The dining staff were brilliant. We caught the shuttle bus to the old town but it only seats 27 so you need to get to the queue early for the first bus! The massage we had was a special offer and was really good. The pools are not big but there is always the sea, as the hotel is right next to it. All in all a wonderful short break.
Comment from Hotel Management
Apr 11, 2017 by Inês Caeiro - Real Experience Manager, Hotel Management
Dear Jules, It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff. Only the best Guests make it possible for us to be the best Hotel. We look forward to welcoming you again, hopefully soon. Kind regards, Inês Caeiro Real Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Chester

Very very good but not perfect

Posted Apr 1, 2017
Pros: Great design right on the beach with very nice beach bar/restaurant overlooking the sea.
Cons: Massive breakfast selection but the English options i:e Bacon, Sausages etc were poor and some elements always ran out. Had to be out of room by 12.00
Location: Not much to do nearby but a 15 minute walk gets you to Oura with every kind of Bar/Restaurant and shops. Another 10 min and you are on the Strip.
Second visit to this hotel which is very good. First time we had an upgrade to sea view room which was excellent. With no upgrade available this year, we had a room on the other side of the hotel with a "resort view". This means overlooking the car park with no view at all! My advice would be to always get a sea view room.
Comment from Hotel Management
Apr 1, 2017 by João Clímaco - Real Experience Manager, Hotel Management
Dear Guest, It is really gratifying to know how enjoyable your stay was and that you were pleased with our service. Thank you so much for your constructive comments and reviews. We look forward to welcoming you again, hopefully soon, to the Grande Real Santa Eulália Resort & Hotel Spa. Kind regards, João Clímaco - Real Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Harrow UK

Nice hotel with excellent views

Posted Mar 27, 2017
Staff was very friendly and accommodating. Views were amazing and spa was fantastic.
Comment from Hotel Management
Mar 28, 2017 by 1080516, Hotel Management
Dear Guest, It was a real pleasure to read your review and to learn how much you enjoyed your stay with us. Thank you for all your compliments to our staff and the details of our service. Small details, big differences is our purpose! We will make sure that your comments will be passed on to our team who will be delighted. We hope that we will be welcoming you again soon, for another excellent experience. Kind regards," Inês Caeiro Real Experience Manager
3 out of 5
by A verified traveler

Good location, friendly staff, NOT FIVE STARS

Posted Mar 26, 2017
This hotel probably was a fabulous five-star place many years ago. It's in a great location but it's very very tired now. The carpets in the rooms are worn and shabby, The furniture is outdated and the whole place is looking for a facelift. The staff is very very friendly. I would say it's the only real luxury left in this hotel. The breakfast buffet was fine not excellent as one would expect. It's a fine hotel overall but if you're looking for a five-star experience you will be disappointed.
Comment from Hotel Management
Mar 28, 2017 by 1080516, Hotel Management
Dear Guest, Thank you for mentioning the points that, in your view, need to be improved. We would also like to mention that the carpets in our rooms are washed regularly and vacuumed daily. Some, however, have stains that cannot be removed, although we tried everything and applied different products. We can assure you they are all in good hygienic conditions and it is perfectly safe to walk on them barefoot. We understand however that the visual impact is important and keep therefore replacing carpets in the rooms almost constantly. Your compliment regarding our Staff is very important to us because they show us that our guests enjoyed our personal service. We were surprised that you were not 100% satisfied with the quality of our breakfast, since the feedback we receive is usually extremely positive. However, we will do our best to constantly improve its quality. Kind regards, Inês Caeiro Real Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from portugal

Saints Elalia resort

Posted Feb 26, 2017
Brilliant hotel, on the beach. Free bus into town although can take a slow walk. Found very good and staff lovely. Cheap to eat although lots of British food on offer.
Comment from Hotel Management
Mar 2, 2017 by João Clímaco - Customer Experience Manager, Hotel Management
Dear Louise, Thank you for the feedback and for your constructive comments. It’s always important to know our Guests opinion in order to maintain and improve our service every day. We are happy to learn that you enjoyed your stay with us and we look forward to welcoming you again in the near future at the Grande Real Santa Eulália Resort & Hotel Spa. Kind regards, João Clímaco - Customer Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel steps away from the beach.

Posted Feb 26, 2017
This is a lovely hotel, the beach is sandy and framed by lovely cliff walks with little secluded bays. Ending our walks at the hotel restaurant at the edge of the beach with a nice cooling drink or snack what could be better.
Comment from Hotel Management
Mar 2, 2017 by João Clímaco - Customer Experience Manager, Hotel Management
Dear Guest, Thank you for the comment and for leaving us your great opinion about our Hotel. It’s very special for us to learn that your experience was great and that you had such a pleasant stay with us. It's for comments like yours that our team works daily. We look forward to welcoming you again. Kind Regards, João Clímaco - Customer Experience Manager