Posted Aug 15, 2016
The staff in this hotel were completely rude and not helpful at all. Whenever we asked any questions or asked for any assistance, they acted as if it was a hassle. Our room was not cleaned every day and we had to request toilet paper..... The rooms have no wifi, which seems ridiculous to me for a "4 star hotel". They claimed that the two bars in the hotel had wifi but the connection only worked about half of the time. The rooms are very outdated and dingy. Our air conditioning was not working and when the maintenance men came to look at it, they said to each other in Portuguese "I don't know, let's go." and then said to us in English "it's working" and left... the room was never cool in the slightest even with it on full blast. The free breakfast was decent, but they had the same thing every single day. The hotel had a "free shuttle" to the beach and old town, however, it only ran four times per day to each location and the times were completely inconvenient, so we were unable to use it at all.