With a few improvements this could be a good hotel
Posted Sep 23, 2016
Well my experience of the hotel was good and bad.
The good was that the reception staff were friendly, smiley and approachable.
The location was good.
The beds were very comfortable.
We had a nice big fridge and the lounge area downstairs was lovely.
The bad makes me wonder if i would return to this particular hotel.
I was expecting satellite tv in my room which we didn't get. All of the channels were not worth watching as they were mostly foreign or a music channel that played the same music EVERY day and a couple of Irish channels.
Downstairs in the lounge area they showed football just about every evening and it annoyed me that i couldn't watch them in my room.
The tv was tiny and not worth switching on!!! This i found frustrating as i would have liked to have had the option of plugging my data stick in and watching a occasional film!
There was no storage space for clothing you didn't want to hang i.e.: underwear.
The cleaning standards were shocking!!!!! Close to the end of the holiday i realised that the dirty towels we had been placing on the floor were being hung back up. I complained and found it embarrassing and unnecessary that the head of cleaning brought the cleaners into my room and told them off.
The surface areas were never cleaned, the tiles in the shower/bath also never cleaned. The balcony cleaned once in two weeks, bathroom mirror wiped twice. Was left wondering if the towels on the floor were hung back up, did they ever put the dirty bedding back on....