Good clean hotel but could be better
Posted Sep 1, 2016
First of all I have to say I liked the hotel, it was clean, comfortable with a great location although my overall opinion of the hotel was affected by my checking out experience and for that reason I would not go back as a matter of principal.
The room was great, good space, everything you need in the kitchen for a self catering holiday, beds were fairly comfortable and the aircon was one of the best I've experienced. The internet wasn't great, especially on mobile devices but I was able to get work completed even with it dropping out regularly.
The issue at check out was the reason I would not go back, I asked reception the day before leaving if I could shower after I left my room as I had all day to kill before my transfer back to the airport and was told that the spa had showers. At the time of leaving I went to the spa to ask where the shower was and was then asked to pay €10 euro to take a quick shower, I explained to the lady that no one had mentioned having to pay and her reply was I need to speak to reception, I went to reception and the attitude was its not her problem and its hotel policy to charge €10 euro. Now this is after paying almost €200 per night to stay in the hotel. Virtually every hotel I've ever stayed in offer changing rooms, empty rooms, showers or something to cater to those people leaving much later than the room check out time so I find it disgusting that a 4 star hotel tries to exploit more money from paying customers!!