Ratings based on 137 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2016
Location: Por do Sol Restaurant in Alvor is excellent.
Wonderful stay. Excellent room and superb breakfast. Very friendly, helpful staff.
Comment from Hotel Management
Nov 2, 2016 by sduarte, Hotel Management
Dear Guest, Many thanks for booking your holidays with us, and for giving us your feedback on an overall positive experience. We are extremely happy to read that you were pleased with the room, the breakfast, and the very friendly, helpful staff. Those comments keep us all motivated to meet and exceed our guest’s expectations. On behalf of our team, a sincere thank you. Kind regards Guest Relations
3 out of 5
by A verified traveler from UK

Break in the sun (non-golfers)

Posted Sep 26, 2016
Pros: the overall atmosphere and ambience
Cons: The on site restaurants in terms of service/attitude from staff in both theGrill and the Italian restaurants was very disappointing..
Overall hotel accommodation, location and service is acceptable, however the service in the restaurants was poor. Although the breakfast service was good.
Comment from Hotel Management
Sep 26, 2016 by sduarte, Hotel Management
Dear Guest, We would like to thank you for your recent stay at our Resort, and for sharing your ratings and comments. We are glad to read that you were pleased with the overall atmosphere and ambiance, and the buffet breakfast service. Your observations about the restaurants and the service were shared with our Management team, as our guest´s comments are a valuable tool to help us identify where we can improve. We normally have a good feedback on the staff attitude, and we regret to learn that your experience on this occasion was not pleasant. Hoping to greet you again soon, Kind regards Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire

Super hotel

Posted Sep 9, 2016
Pros: As above
Cons: Some areas seem to be getting ready for updating
Location: Nice to go into alvor on an evening to have a meal a drink and a wander around.
Good location for Alvor and Lagos and if you are playing golf great champion course couldn't fault the hotel great pool, breakfast ,room,and the beach with sun beds umbrellas and towels all included will be retuning.
Comment from Hotel Management
Sep 13, 2016 by sduarte, Hotel Management
Dear John & Lyn, Thank you so much for your recent stay at our Resort, and for sharing your feedback "Super hotel", which has deserved our best attention. We have really appreciated your observations about the nice location, the Championship Course, the great pool, quality of breakfast, the room and the beach facilities. Our Resort is commemorating the 50th anniversary this year, and we can assure you that we are constantly investing in updating, renewing and refurbishing the various areas of this magnificent property. Thanking you once again, we look forward to welcoming you back, and remain at your service for any assistance. Kind regards Guest Relations
3 out of 5
by A verified traveler

Nice hotel

Posted Sep 7, 2016
Very nice hotel but over priced room service water is over priced and hotel has signs not allowing you to bring in water from outside. Towels are tattered other than those two complaints hotel is awesome staff knowledgable and nice
Comment from Hotel Management
Sep 9, 2016 by sduarte, Hotel Management
Dear Guest, We appreciate the fact that you have given us your feedback about your experience, and we are glad to read that the knowledgeable and helpful staff have contributed to an enjoyable stay. Your observations were shared with our Management team, as our guest´s comments are a valuable tool to help us identify where we can improve our services and facilities. Hoping to greet you again soon, Kind regards Guest Relations
5 out of 5
Recommended
for Families
by A verified traveler from uk

Beautiful modern rooms

Posted Aug 30, 2016
Pros: The bedrooms and bathrooms were spacious and modern
Cons: Reception and the bars are old fashioned
Location: Lots to do in alvor, portimoa and if you have a car go across the river to ferraguda beach it's the best !
Stayed for 3 nights on route to our destination, we had a family room with was better than expected, two normal rooms with an anointing doors so 2 large modern bathrooms two balcony a etc. The rooms were exceptional clean very comfy beds and everything you could need. Kids club was fantastic and the large pool was brilliant fun with lots of spare sunbeds. A very relaxed attmosphere, food and drink is priced, but we found that also in th town of alvor. We would recommend and stay again.
Comment from Hotel Management
Aug 30, 2016 by sduarte@jjwhotels.com, Hotel Management
Dear Jen, Many thanks for booking your holidays with us, and for giving us your feedback on an overall positive experience. We are extremely happy to read that you were pleased with the family room, the cleanliness, the large pool, the kids club and the relaxed atmosphere. Those comments keep us all motivated to meet and exceed our guest’s expectations. On behalf of our team, a sincere thank you. Kind regards Guest Relations
5 out of 5
by Theresa

Lovely hotel

Posted Aug 28, 2016 on Hotels
Room too small for three people.
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Dear Theresa, We have read your review and we appreciate the fact that you have shared your feedback about an almost perfect stay. We are sorry to read that on this occasion you room was not very spacious for three, and we may recommend a different type of accommodation for your next visit. We hope to have the pleasure of welcoming you back soon, Kind regards Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Lovely hotel

Posted Aug 13, 2016
Good experience although it could do with an update. For a 5* it did not offer iron and ironing board which i found odd. Lovely staff and very welcoming. Things in hotel are very pricey and will recommend going Alvor harbour where things are half the price and fresh produce. You will however not be disappointed with hotel restaurant food. Overall it was a good experience and will recommend it.
Comment from Hotel Management
Aug 18, 2016 by sduarte, Hotel Management
Dear Sherry, Thank you so much for your recent stay at our Resort, and for sharing your feedback, which has deserved our best attention. We would like to inform you that iron and ironing board are available, on request. We have really appreciated your observations about our staff, whom you have described as lovely and very welcoming. Thanking you once again, we look forward to welcoming you back, and remain at your service for any assistance. Kind regards Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from HW, Bucks

Really enjoyable, good facilities, and kids club

Posted Aug 10, 2016
The whole family had a really good time. The staff were very friendly, and the bonus of the kids club was a good extra as the kids made friends to play with during our stay. It's also only 20 mins from Lagos which we often went out for day trips to.
Comment from Hotel Management
Aug 11, 2016 by sduarte, Hotel Management
Dear Ed & Family, We are extremely happy to read that you had a really enjoyable stay, and that you were pleased with the hotel facilities and kids club. Thank you so much for leaving your testimony to others, mentioning that the whole family had a great time. Hoping to greet you again soon at Penina, Kind regards Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great 5 star hotel with rustic decor.

Posted Aug 9, 2016
Very tranquil and relaxing hotel with huge pool. Comfortable clean rooms and a lovely rustic Portuguese decor. Free shuttle service to beach and beach facilities.
Comment from Hotel Management
Aug 11, 2016 by sduarte , Hotel Management
Dear Natalie, Thank you so much for your recent stay at our Resort, and for sharing your ratings and wonderful comments on Expedia. We look forward to welcoming you back, and remain at your service for any assistance. Kind regards Guest Relations
1 out of 5
by A verified traveler from London

Not a Family Hotel

Posted Aug 5, 2016
Pros: Pool area lovely
Cons: Staff need to be aware of what facilities the hotel offers and be able to communicate with guests.
Location: Alvor a nice fishing village with excellent restaurants.
Tried to hire golf clubs for myself and my 11 year old son, after being sent to 3 different locations was told they don't have clubs for children, even though they advertise lessons at the Academy and golf club hire on their website. The tried to hire bikes, which again they advertise, only to be told they don't have bikes for children. Tried to use the football pitch for the 2 of us, to be told that it couldn't be used. They suggested we use the grass in the kids club and when I said that might be dangerous as little children running around the guest relations lady said " that won't be a problem they will be OK.......". Finally after 6 days of buying lunch and ice creams around the pool we were told that children eat free, no one had bothered to mention this little fact. When we tried to complain about any of the above the staff were rude, tried to complain to the general manager but he refused to speak to us. Very poor experience and they were not interested in trying to help.
Comment from Hotel Management
Aug 9, 2016 by sduarte, Hotel Management
Dear Guest, Your review has deserved our best attention, and we are sorry to learn that we were not able to entirely meet your expectations on this occasion. The Resort has a kids club with an activities program for children, according to their age group, from 3 to 6 and from 6 to 12 years old. At the Kangaroo Club, there is table tennis and a football pitch. The Fifa Size Football facilities advertised on the website, are reserved in advance and used by professional Football teams. We regret any inconveniences caused with regards to information about the hotel facilities. May we clarify that different packages may have different inclusions, but some of the Family Packages that include children´s meals, do not include ice creams around the pool. We thank you for your feedback, and we hope that you will give us another opportunity to change some of the less positive impressions in a future stay. Kind regards Guest Relations