Ratings based on 174 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
Recommended
for Couples
by A verified traveler from osterholz scharmbeck, niedersachsen

Hotel mit Licht und Schatten

Posted Nov 7, 2015
Pros: Die Aussicht, Lage und das was man aus diesem Ort gemacht hat
Cons: Gut wäre wenn man etwas mehr über die Region erfahren könnte, wenn kleine Hinweise mit Aktivitäten bereitgestellt würden.
Location: Genau diese Informationen haben wir vermisst
Sehr schönes Ambiente, Spa leider den Namen nicht wert. Restaurant sehr steril, Essen etwas überteuert. Service sehr freundlich und kompetent. Empfang war zwar präsent, aber nicht sehr aktiv. Die Frage ob man Hinweise über die Region, über mögliche Aktivitäten geben könnte, war nicht vorhanden
Comment from Hotel Management
Nov 27, 2015 by bordalo, Hotel Management
Dear Guest., We thank you for your preference , as well for time in giving us your opinion in respect of your stay, wich deserves our utmost attention. It is with words such as these wich helps us to improve the quality of ours services. We hope to be able to continue to welcome you in the Pousadas de Portugal. Kind regards, Maria de Jesus Bordalo
1 out of 5
Recommended
for Families
by David from Los Angeles

Hotel was fine but the food, not so much

Posted Nov 5, 2015 on Hotels
We noticed some other reviews made comments on the food. Well, we should have taken note. Not only was the dinner there horrible, the waitress tried to push a $155 bottle of wine on us - then said she didn't realize it was so expensive. Oh, please! Then my daughter's mushroom soup was just awful. And we believe it was the cause of her stomach problems for about 5 days now. And the other two things we ate were barely edible. Do not eat dinner there. And the breakfast should be light!
4 out of 5
Recommended
for Couples
by A verified traveler

Bon séjour en Algarve

Posted Oct 21, 2015 on Hotels
Avons apprécié la Pousada en tant que palais, et aussi le confort de la chambre. Avons apprécié le petit déjeuner buffet, mais pas le restaurant le soir. Difficile d'accès: rues étroites et mal indiqué.
Comment from Hotel Management
Jan 2, 2016 by Guest Service Manager, Hotel Management
Bonsoir. Nous vous remercions d’avoir choisi les Pousadas de Portugal, aussi bien que votre disponibilité pour partager la vôtre sincère opinion sur votre séjour à la Monument Hotel Pousada Palácio de Estoi qui a mérité toute notre attention. Ce sont des commentaires les Votre qui nous encouragent à améliorer notre travail quotidien et le service, en particulier dans le restaurant. Nous espérons vous recevoir bientôt dans l’une de notre Pousadas de Portugal, surtout à la Pousada Palácio de Estoi. Cordialement, Pestana Pousadas de Portugal
5 out of 5
Recommended
for Couples
by A verified traveler

值得一住的酒店,建议看日落

Posted Oct 17, 2015 on Hotels
酒店是老房子改建的,落日时分非常漂亮
Comment from Hotel Management
Jan 2, 2016 by Guest Service Manager, Hotel Management
亲爱的客户,我们感谢您的偏好佩斯塔纳Pousadas酒店葡萄牙的,并能满足关于我们您的期望。我们期待着能再次见到你在这个特殊的酒店阿尔加维研究。最好的问候,佩斯塔纳Pousadas酒店葡萄牙
5 out of 5
Recommended
for Everyone
by A verified traveler from Maud

The Hotel staff were magnificient

Posted Oct 15, 2015
Pros: Staff were always wiling to help e.g. leaving 4am they did not balk at me taking additional food from the breakfast buffet.
Cons: They are not at fault for the rain.
Location: Estoi is a small village but plenty of local restaurants very cheap. The old ruins are the only real cultural aspect. Other villages nearby.
I enjoyed everything about the hotel breakfast plenty of diversity. Amenities first rate. Room clean and tidy always. If you want a place of class this is the place to go.
Comment from Hotel Management
Oct 27, 2015 by Pestana Pousadas de Portugal, Hotel Management
Dear Mr. Kevin, we thank you for your preference for the Pestana Pousadas de Portugal, as well as for sharing your opinion in respect of your stay at the Monument Hotel Pousada Palácio de Estoi. The staff is very proud about your comments, and to be able to satisfy your expectations about us. We are looking forward to see you again in this special Pousada. Best regards, Pestana Pousadas de Portuga
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Luxury in a lovely setting

Posted Oct 14, 2015
An old villa has been brought to life by the addition of a low lying wing with comfortable rooms (and a car park) discretely built into the hillside. This allows modern facilities, charming decor, and excellent food & service to be combined.
Comment from Hotel Management
Oct 27, 2015 by Pestana Pousadas de Portugal, Hotel Management
Dear John, we really appreciate your comments. More than just hotels, all Pousadas de Portugal are historic buildings rich in centennial legends and stories related to the country’s history, that invite our guests to a genuine trip back in time. Located in Palaces, Convents, Monasteries, there are 33 Pousadas offering extraordinary experiences. We are looking forward to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Excellence

Posted Oct 10, 2015
Hotel great -- front of house staff perfect and very thoughtful --- young lady was so considerate and booked toll fees as she advised against the coast road as dangerous -- can't ask for better quality service!
Comment from Hotel Management
Oct 27, 2015 by Pestana Pousadas de Portugal, Hotel Management
Dear David, thank you for sharing your generous opinion in respect of your stay at the Monument Hotel Pousada Palácio de Estoi. The staff is very proud about your comments, and to be able to satisfy your expectations about us. We are looking forward to see you again in Algarve. Best regards, Pestana Pousadas de Portugal
5 out of 5
Recommended
for Couples
by David from Cirencester

Posted Oct 8, 2015 on Hotels
Very nice hotel, its in a very quiet village with no restaurants etc but the hotel food is good. Nice pool and spa and good sized rooms. You do need a car but its got a nice underground garage that keeps it cool.
5 out of 5
Recommended
for Couples
by jodi

Luxurious Historical Palace

Posted Oct 8, 2015 on Hotels
Love, love, love! A wonderful place to stay while in the Faro. Luxury abounds this beautiful, historical place. Staff is very friendly and helpful. Exceptional value for the money! Will stay again.
Comment from Hotel Management
Jan 2, 2016 by Guest Service Manager, Hotel Management
Dear Jodi. Thank for your kindness comments about your stay. This special Pousada Palácio de Estoi is set in the original 18th century Estoi Palace which combines the charm of its historical backgrounds with an elegant and exuberant atmosphere, where personality and comfort are the keywords. We propose that contemporary design retains the splendor of past times. We appreciate your preference. Best wishes, Pestana Pousadas de Portugal
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in Estoi

Posted Oct 2, 2015
We knew this when it was a ruined palace. It has now been renovated with a new build bedroom and reception block. The old gardens are now superb , matched only by the rooms and food. Perhaps on downside would be parking and access by car. We know Estoi well and were prepared for the narrow roads with blind corners; a newcomer may find it daunting.