Ratings based on 239 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from cornwall uk

good well positioned hotel close too water front

Posted Jan 20, 2017
Pros: position and surroundings
Cons: can not think of any thing
Location: train station close by and boat trips available too
well kept clean hotel very modern good friendly staff and good food no need too go anywhere else
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2017
Wonderful hotel, friendly and helpful staff. Would most definitely recommend this hotel to others!
5 out of 5
Recommended
for Everyone
by A verified traveler from london UK

Spacious modern hotel overlooking the sea

Posted Jan 5, 2017
Pros: Comfortable and quiet and good views over the sea.
Cons: Jacuzzi temperature!
Location: Very open, short walk to several good restaurants and market along the promenade.
Helpful and pleasant staff. Spa good, but jacuzzi should be warmer especially at this time of the year.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel with sea view

Posted Dec 30, 2016
Nice hotel opposite to the beach with good facilities close by with the old town just around the corner. Friendly, helpful staff! Town is bit boring otherwise with some nice restaurants around the corner!
Comment from Hotel Management
Jan 4, 2017 by Customer Experience Manager, Hotel Management
Dear Guest, It was a real pleasure reading your review and to know how much you enjoyed your stay with us. We are very happy to learn that you enjoyed our Hotel and our staff. Thank you so much for leaving us your feedback. We look forward to welcoming you again. Kind regards, Miriam Alexandre
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Beautiful sea views...spacipus suite

Posted Dec 14, 2016
A great value 5 star hotel.Delicious breakfast. Spa very relaxing.
Comment from Hotel Management
Jan 4, 2017 by Customer Experience Manager, Hotel Management
Dear Guest, Thank you for the comment and for leaving us your great opinion of our Hotel. It’s very special for us to learn that you had a nice experience with us. It's for comments like yours that our team works daily. We look forward to welcoming you again soon. Kind Regards, Miriam Alexandre
5 out of 5
Recommended
for Couples
by A verified traveler from West Sussex, England

Quiet at night and close to the beach and shops

Posted Nov 21, 2016
Pros: Clean and modern and not too big
Cons: The shower head holder was broken and the shower itself was not very powerful
Location: Ideal for visiting Faro and Ria Formosa which is approachable by a lovely boat trip
The staff were friendly and helpful and the breakfasts were good with plenty of variety to choose from.
Comment from Hotel Management
Dec 7, 2016 by Customer Experience Manager, Hotel Management
Dear Guest, Thank you so much for letting us know your opinion regarding your stay at our Hotel and for all your compliments to our breakfast service and staff. We look forward to your next visit to our Hotel. Kind Regards, Miriam Alexandre
4 out of 5
Recommended
for Everyone
by A verified traveler from England

staying at the Marina

Posted Nov 2, 2016
Pros: the breakfast and friendliness of the staff
Cons: too quiet and no entertainment
Location: Nothing there was an Island tour. Alhao is quiet and laid back
the room was okay for a standard, clean and comfortable
Comment from Hotel Management
Dec 7, 2016 by Customer Experience Manager, Hotel Management
Dear Guest, Thank you for the feedback and your constructive comments. It’s always important to know our Guests opinion to maintain and improve our service every day. We're very glad to know that you enjoyed our staff and our service in general. Our Guests' satisfaction is our main concern. We are delighted to learn that you enjoyed your stay with us and we look forward to welcoming you again in the near future. Kind regards, Miriam Alexandre
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern Ireland

One of the best

Posted Oct 17, 2016
Location: Many restaurants close by. The daily fish and fruit/vegetable market is interesting Boat trips to the interesting off shore islands are well worth it
This hotel is one of the few out of the dozens I have stayed in on both business and pleasure that I have stayed in the UK and Europe that comes close to living up to its Star rating. Reception was very efficient and helpful, the breakfast first class- very good choice, all fresh, good service, rooms of a very good size and well equipped with plenty of storage space, and the balcony is a good size, the pool deck well presented etc. etc. The hotel overlooks the marina though sea view rooms seem to cost more. I have just a couple of "gripes". Firstly in the 5 * hotel I would expect a kettle, iron and ironing board in the room. Secondly unfortunately there was no "atmosphere" in the bar/lounge area at night, perhaps due to a lack of appropriate seating in the lounge and the very small bar area being closed off from the reception/lounge area
Comment from Hotel Management
Oct 25, 2016 by Customer Experience Manager, Hotel Management
Dear Guests, Thank you for the feedback and for your constructive comments. It’s always important to know our Guests' opinion in order to maintain and improve our service every day. We are happy to learn that you enjoyed your stay with us and we look forward to welcoming you again in the near future. Kind regards, Miriam Alexandre
3 out of 5
Recommended
for Everyone
by A verified traveler from Derby.uk

Hotel lovely, and pool area fair beds too close.

Posted Oct 5, 2016
This was our second stay here this year, generally everything was good. It's such a shame the bar staff still don't understand what a white wine and soda is and how its served, every day I had say how it's done which got tiresome. The sunbeds are too close for comfort.
Comment from Hotel Management
Oct 25, 2016 by Customer Experience Manager, Hotel Management
Dear Guest, We are very happy to know that you've had a thoroughly enjoyable stay with us. Please be assured that all of your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review and we look forward to welcoming you again, hopefully soon. Kind regards, Miriam Alexandre
5 out of 5
Recommended
for Couples
by A verified traveler from Chelmsford Essex UK

Excellent hotel

Posted Sep 22, 2016
Pros: Service.
Location: Lots of restaurants a short walk away.
Excellent hotel Friendly helpful staff Excellent service Very clean and spacious Lovely outlook from sea view rooms, not sure about rooms at back of hotel.
Comment from Hotel Management
Oct 3, 2016 by Customer Experience Manager, Hotel Management
Dear Guest, We are happy to learn that you enjoyed your stay with us. Thank you for all of your compliments regarding our Hotel. Your compliments regarding our team are very important to us because they show us that our guests enjoyed our personal service. We look forward to your next visit, hopefully soon. Kind Regards, Miriam Alexandre