Ratings based on 601 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from clitheroe england

not 5 star I'm afraid,a good 4 star at best

Posted Jan 5, 2016
Pros: facilities looked great but mostly closed due to time of year
Location: good location plenty to do
Builders working every morning with very loud drills from 8am until some days after 7pm,several guests complained but obviously ignored.Spa very disappointing for a 5 star hotel Jacuzzi luke warm,needs jets looking at very weak.On first visit steam room not working,other guests naked in sauna.Room lighting dreadful,not good enough to read in the evening.Evening meal expensive ,fillet steak tough,lamb overcooked,also waited an age for the food to arrive,in a very quiet restaurant.Outer door to marina did not work properly on trying get back in using our room card.had to use lift up to side bar entrance,after 2 days lift broke down,after which we had to use the stairs.
Comment from Hotel Management
Jan 27, 2016 by Jorge Beldade, Hotel Management
Dear Barry, Thank you for sharing your thoughts regarding your stay at Tivoli Marina Vilamoura. We are sorry to know that you had a poor Experience with us and we apologise for all the inconveniences and disturb caused. Your comments were shared with our Team members who are taking the necessary measures to solve the referred issues and improve our offer. We look forward to being able to welcome you back on your next stay in Vilamoura. Best Regards, Jorge Beldade General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bayern

Sehr freundliches Personal, tolle Lage

Posted Jan 1, 2016
Pros: Sehr gutes Frühstück. Rezeption ausgesprochen hilfsbereit und freundlich.
Cons: Geräte im Fitnesstudio sind teilweise sehr alt.
Location: Lage direkt zwischen Hafen und Strand. Man kann problemlos einaufen, Bars besuchen, Wandern oder auch Räder mieten.
Leider kommen die Zimmermädchen mehrmals täglich. Offenbar war denen im Dezember langweilig weil nicht viele Gäste da waren.
Comment from Hotel Management
Jan 8, 2016 by Jorge Beldade, Hotel Management
Dear Günther, Thank you for sharing your Experience at Tivoli Marina Vilamoura. We are pleased to know that you enjoyed our wonderful location, the delicious breakfast service and the friendly approach of our Team members. Regarding your less positive comments, we apologize for any inconvenience and your feedback will be taken into consideration for future improvements. We look forward to welcome you back on your next stay in Vilamoura. Best Regards, Jorge Beldade General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from UK

Excellent!

Posted Dec 2, 2015
Pros: comfortable rooms, good food, friendly staff.
Cons: wifi conection.
Location: convenient.
Excellent hotel but struggle to get internet connection.
Comment from Hotel Management
Dec 4, 2015 by Jorge Beldade, Hotel Management
Dear JG, Thank you for sharing your Experience at Tivoli Marina Vilamoura. It is great to know that you enjoyed your stay with us and that our comfortable rooms, the delicious food and our friendly Team. Regarding the internet connection, we would like to mention that our IT Team is taking the necessary measures to improve this service. Nevertheless, we do apologise for the inconvenience. We look forward to welcome you back on your next stay in Vilamoura. Best Regards, Jorge Beldade General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb

Posted Nov 30, 2015
Pros: Everything
Have visited on many occasions and as always superb hotel, service and location.
Comment from Hotel Management
Dec 3, 2015 by Jorge Beldade, Hotel Management
Dear Traveler, It was a pleasure to welcome you again at Tivoli Marina Vilamoura. We are thrilled to know that everything met your expectations and we really look forward to welcome you back in the near future. Best Regards, Jorge Beldade General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chesterfield

Excellent hotel in lovely location

Posted Nov 26, 2015
Really enjoyable stay.Friendly helpful staff.great location overlooking the Marina. End of November, and the weather was lovely and sunny.
Comment from Hotel Management
Dec 2, 2015 by Jorge Beldade, Hotel Management
Dear Bob, Thank you for taking the time to share your Experience at Tivoli Marina Vilamoura. We are delighted to know that you had an enjoyable stay with us. On behalf of our Team, we would like to thank you for your words dedicated to them. We all look forward to welcome you back on your next stay in Vilamoura. Best Regards, Jorge Beldade General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chertsey, Surrey

Superb hotel and location

Posted Nov 25, 2015
Fantastic hotel with either a sea view or marina view. Friendly helpful staff and excellent breakfast.
Comment from Hotel Management
Dec 2, 2015 by Jorge Beldade, Hotel Management
Dear Guest, Thank you for sharing your Experience with us. It is great to know that you found the Hotel to be fantastic with particular emphasis to our outstanding location, delicious breakfast and wonderful Team. We really look forward to welcome you back at Tivoli Marina Vilamoura. Best Regards, Jorge Beldade General Manager
3 out of 5
by A verified traveler

Posted Nov 19, 2015
Rooma had badly stained carpet. Beach club staff were not particularly friendly or effective but then they were run off their feet as they were very under-staffed ...
Comment from Hotel Management
Nov 24, 2015 by Jorge Beldade, Hotel Management
Dear Traveler, Thank you for sharing your thoughts regarding your recent stay at Tivoli Marina Vilamoura. We are really sorry to know that your Experience fell short of your expectations. The comments of our guests are the best way to improve our standards and your comments will be considered. We look forward to welcoming you back so that we can have another opportunity to provide you a pleasant Experience. Best Regards, Jorge Beldade General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel and nice stay there

Posted Nov 18, 2015
Pros: Very clean
Cons: None
Location: Plenty to do
Lovely break I would recommend to people very clean rooms and the staff are helpful meals all good
Comment from Hotel Management
Nov 23, 2015 by Jorge Beldade, Hotel Management
Dear Traveler, We couldn’t hope for a better review. It is great to know that you enjoyed our hotel and our excellent location overlooking the lively Marina with its restaurants, bars and shops. On behalf of our Team, we would like to thank you for your words dedicated to them. We all look forward to welcome you back at Tivoli Marina Vilamoura. Best Regards, Jorge Beldade General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Location, location, location

Posted Nov 16, 2015
Pros: Everything
Cons: Just keep doing what your doing.
With its fabulous location between the beach and Vilamour Marina it couldn't get any better. We had an enjoyable and comfortable stay in a sea view room with balcony overlooking the outdoor pool and well maintained gardens. Breakfast was exceptional with plenty of choice to suit all appetites. Will definitely visit again.
Comment from Hotel Management
Nov 23, 2015 by Jorge Beldade, Hotel Management
Dear Stuart, Thank you for taking the time to share your Experience at Tivoli Marina Vilamoura. It makes us happy to know that you enjoyed your stay with us and that everything met your expectations. We really look forward to welcome you back soon. Best Regards, Jorge Beldade General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham UK

Good hotel close to the beach and on the marina!

Posted Nov 10, 2015
Great place to stay, this is my third visit here. Staff are very welcoming and a credit to their hospitality! The breakfast staff very accommodating and went out there way to prepare for my vegetarian friend whilst our stay thank you very much!
Comment from Hotel Management
Nov 11, 2015 by Jorge Beldade, Hotel Management
Dear Hardeep Singh, It was a pleasure to welcome you again at Tivoli Marina Vilamoura. On behalf of our Team we would like to thank you for your words dedicated to them. It is always good to see their efforts recognized. We all look forward to welcome you back in the near future. Best Regards, Jorge Beldade General Manager