Ratings based on 181 Verified Reviews

4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

One of the nicest hotels I have stayed at

Posted Jan 15, 2017
Pros: Full breakfast bar (best I've every had). Clean. Felt new. Lots of shopping near by. Friendly staff.
Cons: Guy who checked me in kept trying to get me to sign up for rewards points. I had been driving for 5 hours and just wanted my room key.
I was surprised at the quality of this hotel. It is the nicest I have stayed at in this price range. I wish I had a reason to go back!
Comment from Hotel Management
Jan 16, 2017 by GM, Hotel Management
5 Star Reviews are the goal here. Thank you. Happy to hear you had a great time. Yes, the team here is passionate about the IHG Rewards Club program as it's the best frequent stayer program in the industry. My apologies if that message was conveyed as pressure. Stop back in when your travels bring you this way!
5 out of 5
Recommended
for Everyone
by A verified traveler from Goshen, IN

Great hotel

Posted Dec 26, 2016
This is our second stay at this hotel. It is a wonderful place, clean rooms, soft beds, delicious hot breakfast with eggs, pancakes and sausage! We will definitely be staying again!
Comment from Hotel Management
Jan 6, 2017 by HIEX staff, Hotel Management
Thanks for choosing us! So glad you enjoyed yourself while in our care. Can't wait to have you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Peoria IL

Convenient Location

Posted Dec 10, 2016
Pros: location
Cons: hall way cleaning products had a peculiar smell
Location: Close to restaurants, shopping and movie theatre
Staff was friendly and helpful. Room very clean. Breakfast was excellent
Comment from Hotel Management
Dec 21, 2016 by HIEX Staff, Hotel Management
Thanks for the 5 stars. The week you were with us, all hallways carpets were shampooed. Come back to visit us again soon!
5 out of 5
Recommended
for Families
by A verified traveler from Frankfort, United States of America

Nice Hotel child friendly

Posted Dec 2, 2016
Location: Easy to find. Tons of shopping
Quite pleasantly surprised by the breakfast. Saved us an expensive trip to a restaurant.
Comment from Hotel Management
Dec 6, 2016 by Hotel Staff, Hotel Management
Our free breakfast is "priced right" and has a ton of variety! Thanks for noticing.
4 out of 5
by A verified traveler

Clean and well-managed hotel

Posted Nov 15, 2016 on Hotels
The Holiday Inn Express provides a clean, basic, quiet room for weary travelers. Breakfast, with multiple food options, is served in a pleasant room.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
I appreciate the review and comments. Thank you for taking the time to do so.
3 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Feedback is truly a gift. What could we have done to get 5 out of 5 from you?
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Ridgewood, NJ

Posted Nov 6, 2016
Pros: clean
Cons: Marking entrance to the parking lot better. Have a list of nearby restaurants and also restaurants that deliver not just the one pizza place.
Location: Great. Tons of restaurants around
Uneventful, decent breakfast. No one asked or recommended a loyalty program if there is one.
Comment from Hotel Management
Nov 9, 2016 by Hotel Staff, Hotel Management
Thanks for taking time to do the review. Cleanliness is our number one priority. We do have a very detailed list at the front desk listing all nearby restaurants and which ones offer discounts to hotel guests. Just stop up and ask. Yes, we do have a loyalty program. My apologies that you were not asked.
4 out of 5
by A verified traveler

Posted Nov 5, 2016 on Hotels
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you for the 4 stars.
5 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Great room at a great price. Friendly staff. Good assortment of breakfast items, however, the hot food (eggs/sausage/gravy) items were not hot - only like warm.
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
We love 5 stars in Algonquin!!! Thanks for staying with us. We pride ourselves on cleanliness and friendliness and appreciate the nod. Breakfast comments will be researched. Feedback is a gift. Thanks again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rockford, United States of America

Gluten free options surprise!

Posted Oct 30, 2016
Room was very clean, comfortable and there were many, many channels available on the tv and free wifi. Staff were very friendly and we love the touch screen information kiosk in the lobby that you can gain information about local restaurants and discounts.