Ratings based on 221 Verified Reviews

3.6 out of 5
82% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Brockville,Ontario

Good location but mediocre in other ways.

Posted Oct 19, 2017
Pros: Location.
Cons: Better accessibility and better sound proofing.
Lots of stairs to climb so not suitable for some. Rooms near the stairs are subject to high noise levels so sleep may be affected.
4 out of 5
for Students
by A verified traveler

One night stay

Posted Sep 19, 2017
Pros: Good location for the metro and central for a quick look around Porto
Cons: The decor could probably be freshened up but it is what it is, an affordable city centre hotel
Location: Loads of choices for eating
This was a one night stop after arriving in Porto and beginning the camino the next day. For that the hotel was fine.
4 out of 5
by Okan

great location, old but very clean room

Posted Aug 9, 2017 on Hotels
cant beat the location. the hotel and the room looks a bit tired but definitely clean. The staff was friendly enough and I would recommend this hotel if you dont mind staying in a place a bit old. it was spotless clean though.
5 out of 5
by Greg

location, location

Posted Aug 2, 2017 on Hotels
Excellent location, small, tiny bland room but wow what a location
2 out of 5
by A verified traveler

Not sure

Posted Jul 19, 2017 on Hotels
The room was a little bit more rundown than depicted on the pictures. They were rusty stains on the white ceilings. And the part painted in black was not sufficient to cover the bad state of walls and ceelings. I'm not sure why there was a plastic cover on the bed under the bed sheet. Are they afraid that guests are toddlers and are going to wet the beds? That makes for quite an uncomfortable night and makes a lot of noise when you move around in the bed. The bed was too narrow for the headboard. Strange. Also, the description of the room clearly indicates rainfall showerhead. There was no rainfall showerhead. Why describe it if it is not there? On the other hand, the staff was nice and the hotel well located.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 17, 2017 on Hotels
4 out of 5
by brian

Posted Jun 6, 2017 on Hotels
Location in Porto is terrific; convenient for exploring the city on foot and close to a major train station. Staff are friendly and accommodating.
4 out of 5
for Everyone
by A verified traveler from Malaysia

Good hotel in a nice location

Posted May 28, 2017
Pros: Hotel is clean. Staff are informative and helpful.
Location: Strategic location. Very near the metro and rail stations. Within easy reach of cafes, restaurants, shops, etc. Walk around Ribeira n along the river.
Had a nice short break in Porto. Very interesting place to visit. Lots to do and see. We also did day trips from Porto to Braga and Guimaraes, by train. Sao Bento rail station is only a few minutes walk from the hotel.
3 out of 5
by Paul

Hotel Universal- a great location.

Posted May 5, 2017 on Hotels
Hotel Universal was in a very good location for getting transit by bus and also connecting with the city tour buses. The train station is some distance from the city center and one must negotiate how to ticket for the connecting metro into the city center. Though there is no ticket booth for the metro, there was a metro official handing travelers a subway cad and helping load the correct amount for the city center destination. If one wishes to travel by metro, do not lose this card because you will not be able to get another one and therefore, never ride the metro again! The 28 steps straight up to the lobby from the street is a very difficult problem for elderly persons. The only access for handicapped is an automated chair that carries one up/down the 28 stairs. An elevator is available from the lobby to the rooms. The appliances were clean and the room was quite nice. However the floors had not been swept as they should have. Walking barefoot one had to clean the feet when getting into bed. Reception was ordinary and friendly, but unwilling to recommend any particular places to eat. The Yellow tour bus was nearly worthless. Most of the sites one could not see/find when highlighted on the headset and my headset (and the one next to me as well) quit working after about 1/4 of the way into the tour. It was nice scenery, but was of little value.
2 out of 5
by A verified traveler

Posted Mar 19, 2017 on Orbitz
This hotel is not recommendable. The only positive remark would be its central location.