Ratings based on 66 Verified Reviews

4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Hertfordshire

Clean, bright room with great view

Posted Jul 6, 2017
Pros: Clean, bright room with great view and excellent food
Cons: Entertainments staff Quality of towels and cleaning staff making sure rooms were fully stocked Attention to detail by waiting staff
Location: Some great bars with tributes and karaoke. Not far from the Old Town where all the Tapas Bars are and a sandy beach, although rocks in the sea.
Some issues around cleaning staff and poor quality towels, however main issue was an adult only hotel with a childrens entertainer and poor Michael Jackson tribute act. Patronising entertainments guy with no knowledge of how to use music equipment. Also dress code for men is long trousers, although there were men with ripped scruffy jeans, 3/4 length track suit bottoms and girls in shorts so short you could see their bum cheeks. Some waiting staff were rude and did not always ask if you had finished before taking plates, on a few occasions we hadn't
Comment from Hotel Management
Jul 12, 2017 by Flash Hotel, Hotel Management
Dear Mr. and Mrs. Gilbert, We regret to see that your stay has not been entirely satisfactory. The hotel is provided with 24 hours reception and all the staff is always at your disposal in order to resolve any problem you have during your stay. We regret to inform you that your complaint can not be accepted as you did not report any problem with cleaning, entertainment, food or services and facilities during your stay. Regarding to the problem with the dress code, let me attach the text you can find in our website and which has been sent by our booking department to all our booking channels since the last 2 years. This is the text which you can find in our website: "Dress Code: Thus, in the restaurant at dinner time, that gentlemen must wear long trousers and not be admitted in swimwear. During breakfast and lunch, this code is not required." Also we tried to explain you that you must have been informed about the "Terms and Conditions" when you made your booking. Flash Hotel is very well considerated and valued by several booking channels. This good standing is due to the high quality of servicies and facilities offered but specialy to our profesional, servicial and friendly staff in all departments. We appreciate your comments in order to keep improving our services and facilities but we would have been pleased to help you if you had reported the incidents during your stay Kind regards,
4 out of 5
by Colin

Posted Mar 6, 2017 on Hotels
Great
4 out of 5
by Neil

Convenient and really nice Hotel.

Posted Mar 2, 2017 on Hotels
A nice Hotel in a great location. Really enjoyed our stay.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 2, 2017 on Hotels
2 out of 5
by A verified traveler

Nothing Special

Posted Nov 23, 2016 on Hotels
Ok hotel, modern but nothing special. Food was boring, bad selection of un appetizing meals.
5 out of 5
by A verified traveler

Flash - Great hotel

Posted Nov 12, 2016 on Hotels
Great hotel well located for everything to make your holiday in Benidorm. Breakfast really good. Didn't eat there any other time.
3 out of 5
by A verified traveler

The hotel name somes it up flash

Posted Nov 2, 2016 on Hotels
The hotel location was perfect for all the entertainment but there are other hotels that are better and less costly in the same area
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 23, 2016 on Hotels
5 out of 5
by Graham from dundee scotland

great location

Posted Aug 12, 2016 on Hotels
Excellent hotel. friendly and helpful staff. Free wifi in bar area but was never able to connect. £5 charge per day for wifi . would benefit from tea/coffee making facilities in room especially if you have an early transfer like we did and were too early for breakfast. however we would definitely go back.
4 out of 5
Recommended
for Everyone
by A verified traveler from birmingham

Perfect adults only

Posted Jun 3, 2016
Had a great stay, location, food, staff, all very good. Loved sitting in the street bar of an evening watching the world go by. Well done flash.