Lovely old building in fabulous position but......
Posted Nov 15, 2015
I booked a Superior Single Room. I had asked for a bathtub, and not too many stairs. After a warm welcome I was directed up the stairs to my room. The receptionist said she couldn't help me with my two heavy bags as she couldn't leave reception! I had to make two separate journeys up 39 stairs! I am not young as this was too much for me. When I checked out the owner said the receptionist should have called for help. The room was tiny and as well as a 4 ft bed there was only room for a tiny bedside table. It was shuttered and completely dark. I managed to get one bag in the wardrobe but had to put the other in the bath until I took it to a friend next day. It was very cold but when I asked they brought me a heater and it was cosy. There was plenty of hot water and the bathroom was fine. I think this is an hotel for a younger person! The restaurant is excellent.
Comment from Hotel Management
Nov 27, 2015 by Dueño Douglas, Hotel Management
Please accept our apologies that the receptionist was unable to assist you with your bags. She should have called another member of staff to help you and will do so on your next visit. We have no single rooms with a bath on the first floor therefore you were allocated a room on the second floor. The website states that we have no lift. Our superior single rooms normally have a 90cm bed but we installed a 135cm bed for you as requested however we understand that you feel that this made the room very small. We do however have many different types and sizes of rooms and would be delighted to assist you in your choice of room for your next visit.