Posted Oct 9, 2016
We booked a room 6 months ago, asking for oceanview, we did not even get a glimt of the sun and our view was a casino sign and restaurants...so we were not happy but desided not to comment to the hotel,because our stay was only for a weekend. We had pickup 17.30 saturday night to go home,started asking the reseption thursday for late checkout. All we got was it was fully booked and we had to ask the morning we had to check out...this is all understandable,fully booked is fully booked...our reaktion is that at no point did anyone in the reseption try to be helpfull with alternatives...wanting the possibility to enjoy the sun and still have a place to shower,we asked for use of the poolarea after checkout,but was denied because only guests could use it,we asked if there was anywhere else to fresh up but got nothing. Me and my 60 year old mother had to change clothes for our flight in the hotel lobby toilet.Even when asking for help to confirm our pickup car was met with a sour face.
One positive comment is the amazing staff working the poolarea and breakfast. Friendly and helpfull,and should be an example for the hotelstaff