Hotel located near the beach
Posted Mar 31, 2017
We had booked a room with 3 twin beds for 3 adults however unfortunately we were not provided with this, the third bed was inadequate and not of average height, the bed was unpleasant and extremely uncomfortable to sleep in and we did not expect this from 4 star hotel, its not what we had paid for. The hotel said that none of their rooms, as a standard have 3 twin beds and that when a 3rd bed is required they bring this additional bed into the room, this bed is a roll away bed and is much smaller than the beds in the rooms. Unfortunately having to deal with this issue took up a significant amount of our time, we were only away for a short break and did not want to have to continue dealing with the hassle of addressing the issues in respect of our room. The person that we spoke to initially named Lilly tried to assist us and appeared to try and resolve the matter; however despite her efforts we were left with the 3rd inadequate bed. On our last day we tried again to speak with a manager, however the male that we spoke to was rude, and condescending. If it was not for this issue and how we were spoken to by the male member of staff on our last day, then i would have rated this hotel more highly.