Ratings based on 159 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

The food was not good , half the time it was cold

Posted Dec 30, 2016
This was not an experience I would like to do again ( ever ) not much else to be said
Comment from Hotel Management
Jan 5, 2017 by David Castro, Hotel Management
Dear Expedia user, we would like to know about it during your stay among us, and helped you to enjoy your stay among us. We send to you our best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from w. yorks

nice hotel close to everything

Posted Dec 9, 2016
Pros: There was no problems with the lifts and wasn't waiting for them at meal times. Was half board and found breakfast was very good.
Cons: The hotel was doing some painting and renovation work.
Location: The hotel is central and with in easy reach of shops, bars, restaurants and beach
short break and very pleased with hotel. Hotel reception staff very helpful and pleasant. Asked to change my room to higher floor with no problem.
Comment from Hotel Management
Dec 9, 2016 by David Castro, Hotel Management
Thanks for your review, Eli!! We deeply regret if the works were disturbing your time with us. We would like to have you back soon. Till then, best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Notts

Always pleasureable

Posted Nov 24, 2016
I've stayed in each hotel over the last 3 years now. It just gets better each year and is one of the best in Benidorm. The food is lovely and the staff are very helpful. Perfect position for the new town main bars and the pools are fantastic.
Comment from Hotel Management
Dec 1, 2016 by David Castro, Hotel Management
Woow 3 in a row!! Thanks so much, Dogz. We hope to see you again next year!! Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from hove

Nice hotel in ideal location

Posted Nov 22, 2016
Had n n b option and accommodation was reasonable and very handy for bars, restaurants and seafront. Entertainment seemed to be poor at night but to be honest unless you are on an all inclusive that doesn't matter. I've slept in more comfortable beds and rooms were basic but kept clean. Breakfast was good with plenty of choices, so overall VFM.
Comment from Hotel Management
Dec 1, 2016 by David Castro, Hotel Management
Thanks for your feedback, nelly. We would like to have you back soon. Till then, best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ok close to everything

Posted Nov 22, 2016
Good clean hotel reasonable prices Got Wi-Fi good pool food good
Comment from Hotel Management
Dec 1, 2016 by David Castro, Hotel Management
Thanks so much, dear user!!! We hope that you visit us again soon!! Regards.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2016
Pros: Great hotel, good location
Cons: Air con available
No air con in room spoiled what would've been a great holiday
Comment from Hotel Management
Dec 1, 2016 by David Castro, Hotel Management
Thanks for your comments, Mel. Off season, the air con is on when the temperature rise and the guests ask for it. Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle

Clean rooms, friendly staff good location

Posted Nov 15, 2016
We stayed in the Ocas building which was lovely. Good sized clean rooms, friendly staff good facilities. Liked the location too, will definitely return
Comment from Hotel Management
Dec 1, 2016 by David Castro, Hotel Management
Thanks for your comments, Kelly! Come back soon!! Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good location

Posted Nov 5, 2016
Hotel was extremely close to everything in Benidorm, including the beach and the main entertainment street. Even though we were so close you couldn't really hear anything at night. We initially only booked a standard room but that was extremely basic so we upgraded to a superior room and it was well worth the money. The pools were lovely if a bit on the chilly side! The breakfast was also scrumptious!
Comment from Hotel Management
Nov 6, 2016 by David Castro., Hotel Management
Dear Expedia user, thanks for your comments!! We hope that you visit us again soon!! Till then, best regards.
2 out of 5
by A verified traveler

Food not up to standard.

Posted Nov 4, 2016
Pros: Good swimming pools and beds provided were good in the outside area. Front reception area seating was good and spacious.
Cons: The evening meals were not up to a good standard. Meat overcooked and no vegetables the first 2 days of our stay. Not a good choice of dessert a lot were duplicated. No water supplied for evening meal and if the small bottle was bought and left on the table between servings it had been taken away when we choose meal and returned to our table. The waitresses did not speak English so we could not complain. The maid service did not clean or change towels on 1 of the days. Bad service.
Location: Good location.
Comment from Hotel Management
Nov 6, 2016 by David Castro, Hotel Management
We deeply regret not to be at the high of your expectations, dear Expedia user. The only board with drinks included is the all inclusive, at bars and restaurants. We hope to see you back in the future. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Lovely hotel excellent facilities

Posted Nov 1, 2016
Never been to Benidorm before so stayed here after reading previous reviews. We had a lovely weekend the rooms were spotless with room service every day the staff were so friendly especially at reception and breakfast was very good with lots of choice . It was Halloween weekend so was great for families even we loved the theme! . Will certainly be returning.
Comment from Hotel Management
Nov 6, 2016 by David Castro, Hotel Management
Thanks so much, Marion!! Please, come back soon to visit us!! Regards.