Ratings based on 846 Verified Reviews

4.1 out of 5
81% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 13, 2017
Got in very late and they were very helpful. The night clerk opened the gate so we could park inside, showed us to our room and made checking in very fast and easy.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane Australia

My stay at Aurora hotel in Alice Springs

Posted Sep 19, 2017
Pros: Central location. Excellent staff. Clean and tidy room.
Cons: Sometimes the hot water took a long time to come through when having a shower.
Location: Great location. Convenient to the business centre with Woolworths and Coles nearby. I had pre-arranged tours booked before staying at this hotel.
After 4 days camping, this hotel was heaven sent. The staff were extremely helpful and nothing was a problem. They even minded my bags when the departing flight to Adelaide was delayed 8 hours. The facilities were excellent with comfortable bed and a good restaurant.
Comment from Hotel Management
Sep 24, 2017 by Aurora Management, Hotel Management
Dear Alan, Thank you for taking the time to provide such valuable feedback following your recent stay. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel soon. Kind regards, Aurora Management
3 out of 5
Recommended
for Other
by A verified traveler from Nsw australia

Nice Hotel . great location and 24 hr reception

Posted Aug 25, 2017
Pros: friendly
Cons: noise of people at night .
Location: walk larapinta trail. desert park. botanical gardens.
perfect stay for exploring Red Center . Transfers to all good tourist spots available . food shops close bye . walking and cycle tracks close. clean spa tub and pool.
Comment from Hotel Management
Aug 28, 2017 by Aurora Management, Hotel Management
Dear Lucia, Thank you for taking the time to provide such valuable feedback following your recent stay. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel soon. Kind regards, Aurora Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia, USA

Pretty and Comfortable.

Posted Aug 24, 2017
Booked the room at the last moment. It was clean, comfortable and the service was very good. I arrived tired after an overland trip and the bed was very, very comfortable. It is close to downtown restaurants and shopping. Would recommend it to other travelers
Comment from Hotel Management
Aug 28, 2017 by Aurora Management, Hotel Management
Dear Mary, Thank you for taking the time to provide such valuable feedback following your recent stay. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel soon. Kind regards, Aurora Management
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Adequate hotel in good central location

Posted Jul 22, 2017 on Wotif
Pros: Convenience and pleasant staff
Cons: Breakfasts could be better and standard rooms more comfortable e.g more blankets, heaters working, attention to details such as crockery etc.
Location: Location good, convenient for all amenities
Stayed in hotel at beginning and then end of a hiking tour. In first stay had a standard room which was cramped and cold especially at night (only one blanket provided which was not enough). When we returned a week later we upgraded to a more expensive but better room which was pleasant and comfortable. Nights were still cold but requested and received extra blankets. Food was only average. At breakfast ,little variety in bread, cereals and fruit. Juice was very watery. Only one domestic type toaster was provided which was inadequate at busy times. Evening meal was acceptable but not brilliant. Mug in room cracked and tea leaked from it. Reported it to Reception who promised to replace it but this was not done.
Comment from Hotel Management
Jul 29, 2017 by Aurora Management, Hotel Management
Dear Joyce, Thank you for taking the time to provide such valuable feedback following your recent stay. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel soon. Kind regards, Aurora Management
4 out of 5
by A verified traveler

Posted Jul 22, 2017 on Hotels
Comment from Hotel Management
Jul 29, 2017
Dear Guest, Thank you for taking the time to provide such valuable feedback following your recent stay. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel soon. Kind regards, Aurora Management
3 out of 5
Recommended
for Everyone
by A verified traveler from alice springs

Great location in the centre of Alice

Posted Jul 17, 2017 on Wotif
Have stayed here often and will stay again. Have used for business and with family (two rooms). Only complaint this time is they are currently have the same outdoor area near the Todd Mall under construction. Had workman on site every morning around 7am including public holidays and weekend. Now warning from front counter staff. Also if you are near the mall end rather than the river end you will hear a lot more of the locals yelling at night in the mall. Having said that it's still not a bad hotel especially for the reasonable prices
Comment from Hotel Management
Jul 22, 2017 by Aurora Management, Hotel Management
Dear Sir/Madam, Thank you for taking the time to provide such valuable feedback following your recent stay. We are happy that you enjoyed your stay and we are sorry about the noise disturbance you face during this visit. We look forward to having you again as a guest in our hotel soon. Kind regards, Aurora Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Strathalbyn

Return trip accommodation.

Posted Jul 16, 2017 on Wotif
Pros: Good location with secure parking. Nice clean rooms with good showers.
This was our first stop on the way back to Adelaide from Darwin. The room was very good, comfortable and clean. The staff looked after us by changing our booking by one day due to illness in Darwin. We only stayed one night but that gave us a good night's sleep and a hot shower for the trip.
Comment from Hotel Management
Jul 22, 2017 by Aurora Management, Hotel Management
Dear Colin, Thank you for taking the time to provide such valuable feedback following your recent stay. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel soon. Kind regards, Aurora Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Strathalbyn

Good over-night stay.

Posted Jul 16, 2017 on Wotif
Pros: Nice clean rooms. Well located.
Cons: Better breakfast in the bistro.
Arrived late but the room was all good. Staff were very helpful although the car-park was full. Did not want to leave my car on the street so had to use a staff car park. Breakfast in the bistro was not good as the food was limited and not replenished. This was disappointing as the breakfast is usually very good.
Comment from Hotel Management
Jul 22, 2017 by Aurora Management, Hotel Management
Dear Colin, Thank you for taking the time to provide such valuable feedback following your recent stay. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel soon. Kind regards, Aurora Management
5 out of 5
by A verified traveler

Posted Jul 12, 2017 on Hotels
Comment from Hotel Management
Jul 14, 2017
Dear Sir/Madam, Thank you for taking the time to provide such valuable feedback following your recent stay. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel soon. Kind regards, Aurora Management