Ratings based on 231 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from scottsdale AZ

Friendliest Staff/Nice rooms

Posted Jul 17, 2017
Staff here is always pleasant and the rooms are always clean. When I visit the area it is my daughter s favorite hotel for us to stay in.
Comment from Hotel Management
Jul 24, 2017 by Tom Parks, Hotel Management
Thank you very much for the feedback from your recent stay. I am very happy to hear we can be of great service to you as you visit your daughter. We can't wait to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Very good!

Posted Jul 5, 2017
Nice hotel, good breakfast, great staff!! Clean rooms, close to everything
Comment from Hotel Management
Jul 8, 2017 by Tom, Hotel Management
Thank you very much for the review ! We will be sure to congratulate our team on the satisfactory job. I am glad you feel we are a good choice based on the staff, clean rooms and location to shopping and food options. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kennebunkport

New Hotel on West Side

Posted Jun 4, 2017
Comfortable, clean, convenient. Gym is new & adequately equipped for a quick workout. Beware, cable is broken on Nautilus universal style machine so exercise options are extremely limited.
Comment from Hotel Management
Jun 7, 2017 by Tom Parks, Hotel Management
I am very sorry to hear our workout facility was not up to par. We will be sure to get it fixed. I am happy to hear your stay with us was comfortable and clean. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in town close to shopping

Posted Jun 4, 2017
Toilet issue resolved quickly. Staff very friendly& helpful. Good location. Good time.
Comment from Hotel Management
Jun 7, 2017 by Tom Parks, Hotel Management
Thank you for taking the time to complete our survey. I am happy to hear our maintenance staff corrected your plumbing issue in a timely manner. Also thank you for the kind words towards our staff. I will be sure to let them know. We hope to see you in the future when you visit Olean NY.
3 out of 5
by A verified traveler

Noisy

Posted May 11, 2017
Noisy they didn't tell us about testing the fire alarm 8:30 in the morning the water is too hot it could burn you can hear the people next-door to your room I wouldn't stay there again The rooms needs updated
Comment from Hotel Management
May 17, 2017 by General Manager, Hotel Management
I apologize this happen to you I can see how you would be frustrated. We will be sure to let our guests know of any kind of testing before the testing happens.
5 out of 5
by Saralene

100th birthday celebration (aunt)

Posted Apr 12, 2017 on Hotels
Great!
Comment from Hotel Management
May 8, 2017
Thank you very much for the great review ! We are happy to hear you have enjoyed your stay and would recommend our hotel to others. We look forward to your visit in the future.
5 out of 5
by Saralene

Posted Mar 25, 2017 on Hotels
Comfortable and relaxing
Comment from Hotel Management
Apr 6, 2017
Thank you very much for the review ! We take great pride in our hotel and the guests who stay with us. We stride to make your stay as enjoyable as we can and hope to see you again next time your in town.
4 out of 5
by A verified traveler

Good with some bad

Posted Mar 8, 2017 on Hotels
Cindy at the front desk was great! However, my heater sounded like an airplane and there was no hot water in the morning for shower. Other than that, great price and clean room.
Comment from Hotel Management
Apr 6, 2017
Thank you for the review ! I am very sorry to hear your heater was louder than normal and the lack of hot water in the morning. I can see how this could be frustrating. We have maintenance checking into these issues so this does not happen to anyone else. I will also be sure to let Cindy know you really enjoyed her hospitality.
3 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel room

Posted Mar 7, 2017
Very nice experience other then the bed being broke asked twice noone came looked at it foor me so did not sleep well
Comment from Hotel Management
Apr 6, 2017 by Tom parks, Hotel Management
We apologize for inconvienece concerning the bed in the room. We have since went ahead and replaced the bed in the question. We hope to you see you again the in the future
5 out of 5
by A verified traveler

Kid friendly

Posted Mar 6, 2017 on Hotels
We stayed the night before my daughter was competing in a gymnastics competition. The girls on her team had a great time playing in the pool. The hotel staff was very friendly and helpful. The room was clean and comfortable. I would definitely stay again next time we're in Olean.