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This was on of the best hotel experiences we ever had. Room and casino was perfect. Staff was friendly and helpful at all aspects of our visit. Checking in and out, casino, dining valet. I would recommend to everyone looking for getaway!!!!
Response from Seneca Allegany Resort & Casino on Mar 18, 2024
Hello Mr./Mrs./Ms./Miss Young,We take guest feedback very seriously as it helps us identify areas for improvement and ensures that we provide the exceptional experience that our guests deserve. We would appreciate the opportunity to discuss your experience further and see how we can make amends. Please feel free to reach out to us when you get a moment.Sincerely,
Well priced. Easy self-parking. Helpful, polite staff. Large rooms. Coffee in room is pretty bad but there's good coffee for purchase on the restaurant floor so not a big deal.
It was my first stay at the hotel. Parking was kind of confusing. I booked through a 3rd party which I always do and always request a free breakfast and pool. I was told that because I booked through a third party I was not entitled to a free breakfast. This is totally unacceptable and I have never been told that... Ever. Not happy about that at all
The only thing that we didn’t like was the buffet at the casino. It the past it was well worth the money. Would pass on it next time as the food wasn’t that good for the price. Rooms were great.
The only issue was in the buffet. Potstickers were marked as vegetable so our vegetarian friend had one and they were pork. She was reimbursed her meal however it took staff over 20 minutes to change the description. This could have been so much worse if she had been allergic. She was traumatized as she’s never eaten meat in her life.
The room was lovely the staff was very nice. But a warning to ski families there is a bit of a walk from the parking garage with two elevators to traverse.
Unless you use the bell hops and valet.
Only thing i didn't like and I was there 3 times rooms 739 on 2 occasions and 801 on 1 occasion. And the 3 time that we stayed there, the beds were horrible. Beds and pillows are not firm enough. to damn soft if you ask me. Can not spend the night there again.