Ratings based on 538 Verified Reviews

4.8 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Amarillo Texas

Nice hotel

Posted Nov 13, 2017
Did not appreciate the $25/day incidental fee; eggs at breakfast were very runny. Only had 1 set of towels in the room
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Oct 18, 2017
Clean comfortable friendly and safe! It was great!
5 out of 5
Recommended
for Everyone
by A verified traveler from Milford, CT

Excellent value, immaculate, convenient.

Posted Oct 17, 2017
Pros: Clean, modern, good value, convenient location, quiet.
Cons: Would have liked a bar on premises to enjoy a glass of wine in the evening. (hint) Next door there is a Hyatt you can easily walk to for a cocktail.
Location: Countless eating options and shopping. Vey cool arcade/bowling/amusement center "Main Event" in nearby Plano. Great for the kids!
Attending a family wedding in the Dallas area and selected this Homewood Suites in Allen among the many choices. A very pleasant 3 day stay. Comfortable spacious room with small kitchen and full sized fridge. Pool was up and running (not heated) and the complimentary hot and cold breakfast buffet was a nice bonus. Staff was pleasant and attentive. Convenient location with many eating and shopping options in the immediate area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2017
The shower had a clogged drain and poor water pressure but other than that the room was very spacious and well kept.
2 out of 5
by A verified traveler

Posted Sep 25, 2017
Staff was rude, especially those working the front desk! Didn’t care to help those who needed help.
1 out of 5
by A verified traveler from allen tx

worst family owned hotel I ever seen

Posted Aug 29, 2017
Remodeling debris all over parking lot.. picked up nails in both my cars. Refused to repair. Someone left sex stuff in foldaway bed. Washer doesn't spin water out. BBQ grill no propane. Refused shuttle service.. ran my debit card for numerous transactions and put bank account in the negative.. and because I complained of these things, right at check out time the police showed up and knocked on door and told me hotel didn't want me here and they were here to escort me from property. Then staff stole all my food from cabinets and refrigerator. And the refused to provide property liability information..
5 out of 5
Recommended
for Everyone
by A verified traveler from Little Rock, AR

Return Customer

Posted Aug 23, 2017
I have stayed at this hotel a few times because of my experiences. The cleanliness and staff are excellent. The complimentary breakfast, evening meal and drinks are a plus when traveling with family. I love the location because it is within 2 miles of Allen Outlet and many good restaurants.
Comment from Hotel Management
Sep 11, 2017 by Joseph, Hotel Management
Thank you for the wonderful feedback! I will share your comments with my team. We hope to welcome you back soon. Sincerely, Joseph Hussaini General Manager Homewood Suites by Hilton
4 out of 5
by A verified traveler

Posted Aug 23, 2017 on Hotels
Comment from Hotel Management
Sep 11, 2017
Thank you for your feedback! We hope to welcome you back soon. Sincerely, Joseph Hussaini General Manager Homewood Suites by Hilton
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel like home

Posted Aug 20, 2017 on Orbitz
Always nice as a home. Can cook by self.
Comment from Hotel Management
Sep 11, 2017 by Joseph Hussaini, General Manager, Hotel Management
Thank you for your feedback! We hope to welcome you back soon. Sincerely, Joseph Hussaini General Manager Homewood Suites by Hilton
5 out of 5
Recommended
for Everyone
by A verified traveler from Broken Arrow, OK

Comfortable Hotel

Posted Aug 18, 2017
Pros: Clean and comfortable; staff was efficient; breakfast was satisfying and the breakfast area was clean.
Cons: Increase temperature of whirlpool.
Location: Plenty of restaurants and other shops nearby.
The hotel room and common areas were clean and staff was friendly. Our room's furniture had evidently been recently replaced, as everything appeared new. Workers were moving new furniture into rooms adjacent and made a fair amount of noise until 8 pm or so--not a big problem. We also used the outdoor whirlpool, which wasn't really very warm. Otherwise, the experience was great. We also had a very nice Thai dinner at Silver Thai nearby.
Comment from Hotel Management
Aug 19, 2017 by Brenda, Hotel Management
Thank you for staying with us and for taking time to give us feedback on your stay. We look forward to having you stay with us in the future.