Posted Aug 8, 2016
Booked two rooms, only one was available due to overbooking, told us was Expedia's fault. Provided no assistance on resolving the issue what so ever. On confirmation requested non-smoking, they only had smoking available and would not change our room. Bed and floor had cigarette burns in them.
Comment from Hotel Management
Aug 24, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize that you received a smoking room when you had requested non-smoking. In response to your feedback, we will confirm room types more clearly at check in. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.