Bar (on property)

Reviews of Hilton Garden Inn Allentown Bethlehem Airport

3 out of 5
Hilton Garden Inn Allentown Bethlehem Airport
1787-B Airport Road, Allentown, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 582 out of 1004 reviews" "
Rating 8 - Good. 224 out of 1004 reviews" "
Rating 6 - Okay. 96 out of 1004 reviews" "
Rating 4 - Poor. 50 out of 1004 reviews" "
Rating 2 - Terrible. 52 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Brandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They charge you for breakfast and it’s pretty pricey but other than that it was nice.
Stayed 3 nights in Apr 2024
Response from Amanda Keefer on Apr 18, 2024
Thank you for your feedback, hearing from our guests truly does help to improve our hotel. I do apologize that breakfast is not included. You can always call ahead and speak to a front desk agent to have them included it in your price when you pay which is a little cheaper than buying it outright in the morning. We hope that we see you again, with any of your future stay here in the Allentown area. Thank you.

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk Amanda had a wonderful customer care approach. She was kind and welcoming. Property is well maintained and clean and comfortable.
Stayed 1 night in Apr 2024
Response from Amanda Keefer on Apr 17, 2024
Thank you so much for your positive feedback, we greatly appreciate it. I want to personally Thank you for the kind words that you said about me, it truly means a lot. We look forwards to seeing you again in any of your future stays here at the Hilton Garden Inn.

10/10 Excellent

Juan Babiloni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, the stuff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Amanda Keefer on Apr 15, 2024
Thank you so much for your positive feedback it truly helps. We look forward to seeing you in the future.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Amanda Keefer on Apr 16, 2024
Thank you for your positive feedback. We do truly appreciate it and look forward to seeing you in the future.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure being there an they treat my dog amazing!!!!!!!!!!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Benjamin Hawke

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was above and beyond! Will be staying there for future visits to the area. Myself and several others from my family were there for a funeral and the Kindness and Helpfulness of the staff really helped ease the pain and stress of the situation, on top of whixh i was traveling with a specual needs toddler and absolutely loved their interactions with him 20 out of 10 would recommend
Stayed 3 nights in Apr 2024
Response from Amanda Keefer on Apr 15, 2024
Thank you so much for your positive feedback. We are so happy that we could help accommodate you on your stay here with us. We look forward to seeing you in the future.

8/10 Good

Hapidudin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Mar 2024
Response from Kim on Apr 7, 2024
Thank you for the rating and kind words. We hope to see you again in the future.

10/10 Excellent

kelly

Traveled with family
Liked: Amenities
Beds were comfortable. Everything was very clean.
Stayed 1 night in Apr 2024
Response from Kim on Apr 7, 2024
Thank you for the rating and kind words. We appreciate you and hope to see you again soon.

10/10 Excellent

Brandol

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the property multiple times already and haven't complained once. Great service, Easy access to everything, Kind staff, Overall perfection!
Stayed 1 night in Apr 2024
Response from Kim on Apr 5, 2024
Thank you so much for the rating and kind words. We look forward to seeing you in the future.

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay.
Stayed 1 night in Apr 2024
Response from Amanda Keefer on Apr 3, 2024
Thank you for your positive feedback, it truly helps with making your stay here at the Hilton perfect. We look forward to seeing you again.

6/10 Okay

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
A little outdated but clean and comfortable. Spent the weekend here. The kids loved the pool and spa. Would stay again.
Stayed 2 nights in Mar 2024
Response from Kim on Apr 1, 2024
Thank you for staying with us. We are working on an upgrade for the remainder of the hotel as the rooms were just done about a year ago. We hope if you are in our area again you give us another chance to make it right

6/10 Okay

David

Traveled with family and small children, Traveled with family
There is no free breakfast
Stayed 3 nights in Mar 2024
Response from Kim on Apr 5, 2024
Good afternoon, I do apologize that you were upset that Hilton Garden Inn does not offer a free breakfast. We do offer a full cooked to order breakfast where most hotels only offer the free buffet style breakfast. If you are in our area again and would like to have breakfast included you are able to add it to your room rate per guest at a very discounted rate. I hope you give us another chance in the future if you are in our area.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant experience and would definitely stay here next time in town. The staff was friendly and helpful.
Stayed 1 night in Mar 2024
Response from Kim on Mar 29, 2024
Thank you for the rating and kind words. We look forward to seeing you in the future.

10/10 Excellent

Charles

Stayed 2 nights in Mar 2024
Response from Amanda Keefer on Mar 28, 2024
Thank you so much for your feedback, we truly appreciate! We are happy to hear that you enjoyed your stay here with us at the Hilton Garden Inn. We look forward to seeing you again in the future.

10/10 Excellent

Taniah

Liked: Cleanliness, amenities
Great .
Stayed 1 night in Mar 2024
Response from Kim on Mar 26, 2024
Thank you for the rating. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room, very comfortable bed, terrific shower. On site restaurant, and also some in walking distance. Just 1 mile from the airport.
Stayed 1 night in Mar 2024
Response from Kim on Mar 25, 2024
Thank you for the rating. I am happy to hear that you enjoyed your stay with us. We hope to see you again in the future if you are in our area.

8/10 Good

Ying

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Kim on Mar 25, 2024
Thank you for the rating. If you would like we would love to hear your feedback on your stay. We also hope to see you again soon.

10/10 Excellent

COLLEEN, Germansville

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleanliness is not due to clean up it was old raggedy worn dirty furniture, dirty old carpet with musty smell, old discolored drapes, etc. Staff is wonderful and friendly. With all the old worn out furniture and cracks in the wall, tile broke and missing in bathroom I was shocked I was in a Hilton. Seemed like a roadside motel. Outside was well maintained and freshly landscaped as a Hilton should be. Lobby was perfect! Customer service top notch! Housekeeping hard working and professional.
Stayed 1 night in Mar 2024
Response from Kim on Mar 24, 2024
Thank you for the rating and kind words in regards to the staff. I apologize for the worn dirty feel you got from the rooms as they actually were just remodeled about a year ago. :( We do still have some upgrading to do in the hotel which I hope that makes the place look a little better. I hope if you are in our area you stay with us again.

6/10 Okay

TAMMY

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Really enjoyed our stay, will def. Book Shaun next year on our way back from outer banks
Stayed 1 night in Mar 2024
Response from Kim on Mar 24, 2024
I am glad you enjoyed your stay with us and we are looking forward to seeing you again when in our area.

4/10 Poor

Kenmari

Stayed 4 nights in Mar 2024
Response from Kim on Mar 23, 2024
Thank you for sending in a review. If you have a moment I would appreciate if you would give us some feedback as to why you rated us so poorly to give us a chance to address the situations that would of caused you to do so.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kim on Mar 20, 2024
Thank you for the rating. We are happy to know that you enjoyed your stay with us. I hope to see you again in the future.

8/10 Good

Vicki

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed! Would definitely stay again. Very clean and staff was very friendly. I only gave it 4 stars just because the pool was freezing one night. The next night was Saturday and there must have been a party because the kids was packed with preteens-teen and it made it not fun for my younger kids to swim. Plus that night the room next to us played loud music until around 11pm which made it had the my kids to fall asleep. That all just happened one night the rest was perfect.
Stayed 3 nights in Mar 2024
Response from Kim on Mar 20, 2024
Thank you for the rating. I am sorry about the pool situation. We hope if you are in our area again you give us the opportunity to serve you again.

2/10 Terrible

Joel

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking, had to pull a u-turn at a busy intersection to access to the property. Not customer friendly. Will not book with this Hilton again
Stayed 1 night in Mar 2024
Response from Kim on Mar 20, 2024
We are sorry for the limited parking, that is due to a sink hole that formed in our parking lot and we have to wait a certain amount of time to survey the area. This is something out of our control. As far as getting into our property you do not have to make that u turn. You can just turn left at that light and it will bring you right to us. I hope you change your mind on giving us another opportunity

2/10 Terrible

Jamie

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pool was ice cold and not swimmable. Dirty towels were all over the pool room floor. Huge pot hole in parking lot with a large portion of parking blocked off. Walked past the front desk several times and no one even looked up or acknowledged me.
Response from Kim on Mar 20, 2024
Sorry for the pool being so cold. Our pool is not heated but we are working on an upcoming remodel of some areas of the hotel and hoping the cold pool will be rectified.

10/10 Excellent

dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Late flight arrival at the airport, staff is always friendly and quick to get us registered so we could get to our room
Stayed 1 night in Mar 2024
Response from Kim on Mar 20, 2024
Thank you so much for the rating. I am so happy to hear that my staff is able to take care of your needs. We hope to see you again in the future if you are in our area.

10/10 Excellent

dominicantruck

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 5 nights in Mar 2024
Response from Kim on Mar 12, 2024
Thank you for the rating. We hope to see you again in the future if you are in our area.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice shuttle service
Stayed 1 night in Feb 2024
Response from Kim on Mar 10, 2024
Thank you for the rating and the kind words. We hope to see you again in the future if you are in our area.

2/10 Terrible

cheungmui, New York

Stayed 1 night in Feb 2024
Response from Kim on Mar 6, 2024
I am sorry to hear that you were not happy with your stay with us. I wish you would please take a minute to explain why you rated us so poorly. I would like to address the situation with you and see if I can make it better.

10/10 Excellent

Derian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Kim on Mar 6, 2024
Thank you for the rating. I am happy to hear that you enjoyed your stay with us. We hope to see you again in the future if you are in our area.

8/10 Good

Anthony

Liked: Cleanliness
Close enough to ABE, worked for the rest stop needed. If you’re a light sleeper, this may not be the spot for you. Can hear traffic and the patron in the room next door was watching TV past midnight and I could hear it through the walls. Room was dated, could use some updates throughout.
Stayed 1 night in Mar 2024
Response from Kim on Mar 5, 2024
I am not sure why this is rejecting my responses all the time now. I did answer.

4/10 Poor

Jayme

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I'm upset that it advertises for free breakfast and a hot tub and the hotel did not have either. It's false advertising. The spa has been broken down for months and breakfast costs $16.
Response from Kim on Mar 6, 2024
already responded

4/10 Poor

Mary

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs to be repainted, a lot of wear and tear, served raw eggs and cold sausage for breakfast. Will never stay here again. Worst Hilton Garden Inn I have ever visited. Would not recommend
Stayed 1 night in Feb 2024
Response from Kim on Feb 28, 2024
I am so sorry to hear you did not enjoy your stay with us. We are currently working to improve the condition of the paint and other cosmetic issues and we appreciate your feedback. We hope if you are in our area again you give us another chance to make it right. If there is anything else I can do for you at this time please feel free to call the hotel

10/10 Excellent

Beverly A

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kim on Feb 28, 2024
Thank you for the rating. I am happy to hear that you enjoyed your stay with us. We hope to see you again in the future if you are in our area.

4/10 Poor

Luis, Brooklyn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water on the first we checked in, and bugs inside the room and bathroom. Rooms are outdated and dirty. Will not come back to this hotel ever.
Stayed 3 nights in Feb 2024
Response from Kim on Feb 25, 2024
I would like to apologize about the hot water issue. As much as we try to maintain our equipment emergencies do happen. The rooms have been totally remodeled about one year ago, I am sorry you do feel they are outdated. I am also sorry that you feel due to the hot water issue that you would not return to our property. I would love for you to give us another chance.

8/10 Good

Amy

Business traveler
Nice place
Stayed 3 nights in Feb 2024
Response from Kim on Feb 25, 2024
Thank you for the rating. We hope if you are in our area again you will stay here with us.

6/10 Okay

Kelly

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I didn't like that the spa/gym was not up and running the night of check-in. The hot water was out till the wee hours of the morning due to a pipe bursting so I was unable to settle in after traveling. Other than that, the staff was professional and tried to accommodate the situation.
Stayed 2 nights in Feb 2024
Response from Kim on Feb 20, 2024
Sorry about the issues you encountered during your stay here. I would like to know if you are a HH member so I can add some points to your account for the inconvenience.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities
Always awesome and they love the dog which is the best part.
Stayed 2 nights in Feb 2024
Response from Kim on Feb 20, 2024
Thank you for the rating and we truly do love our dog guests :) We hope to see you again if you are in our area.

2/10 Terrible

Jokaly

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Kim on Feb 20, 2024
If you have time I would appreciate some feedback as to why you rated us a 1 but did not leave any reasons why you rated us so poorly. I would like to be able to resolve the issues you faced while at our hotel.

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately we had no hot water Saturday. I understand these things happen but a hot shower is pretty basic.
Stayed 2 nights in Feb 2024
Response from Kim on Feb 20, 2024
I apologize for the issue with the hot water. As much as we try to maintain our boiler so these issues don't happen sometimes we are unable to not prevent main issues like this. Thank you for understanding

2/10 Terrible

Brianna

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no hot water!
Stayed 2 nights in Feb 2024
Response from Kim on Feb 20, 2024
I would like to apologize for the issue with our boiler. We do try to maintain our equipment the best we can but sometimes there is nothing we can do with these larger issues. Hopefully if you are in our area again you give us another chance to make it right.

4/10 Poor

Rob

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was absolutely wonderful. The rooms were above average cleanliness. With that said, a hotel is supposed to accomodate you and be a convenience away from home. One of the selling points was the pool and hot tub. Both were broken. Hot tub was green. Pool was freezing. When we came in after tubing, since it IS the poconos, we find out theres no hot water which sucks considering we're freezing. "Maybe" we get it back by morning. The breakfast that was supposed to be free, was not, in fact, free. Parking sucked because red robin has most of the lot. "Hilton" seemed like a no brainer, but it was anything but easy.
Stayed 2 nights in Feb 2024
Response from Kim on Feb 25, 2024
I have answered this three times, I am not sure why it is not going through.

6/10 Okay

Walersya

Liked: Staff & service
Disliked: Cleanliness
Room not clean, weird smell. We came 10:30 pm and there is no hot water to take shower.
Stayed 2 nights in Feb 2024
Response from Kim on Feb 20, 2024
I would like to apologize for the condition of your room and the hot water issue. We truly do try to maintain our equipment to avoid these issues but unfortunately sometimes we cannot help for equipment failure. We hope if you are in our area again you give us another chance to make it right.

4/10 Poor

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Trucking company right behind hotel. Hotel itself was quiet and staff were friendly and kind. However all night long there were trucks coming and going and loud beeping noises. Made it impossible to sleep. Too bad otherwise super close to airport and nice people/place.
Stayed 1 night in Feb 2024
Response from Kim on Feb 18, 2024
We apologize for the inconvenience of the trucking company as we know how important a good night sleep is. I am happy that you liked the hotel otherwise, if you are coming around this area again you can call ahead and we would be happy to preassign you a room in the front of the building. I hope to see you again in the future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kim on Feb 18, 2024
Thank you for the rating. We are happy to know that you enjoyed your stay with us and we hope to see you again if you are in our area.

8/10 Good

Robby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kim on Feb 18, 2024
Thank you for the rating. We hope to see you again in the future if you are in our area.

10/10 Excellent

Monique

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property.
Stayed 1 night in Feb 2024
Response from Kim on Feb 16, 2024
Thank you for the rating and kind words. We hope to see you again in the future if you are in our area.

10/10 Excellent

Igor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around, no complaints
Stayed 2 nights in Feb 2024
Response from Kim on Feb 11, 2024
Thank you for the rating. I am happy to hear you enjoyed your stay with us. We hope if you are in our area again you stay with us.

10/10 Excellent

Noel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was expecting to leave my car here during my trip but is $20 a day. Is cheaper to leave it at the long stay lot at the airport.
Stayed 1 night in Feb 2024
Response from Kim on Feb 8, 2024
Thank you for the rating. I am happy you enjoyed your stay with us. I do apologize about the charge for leaving a car here and yes it is cheaper at the airport. We hope you see you again in the future.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service
Great hotel
Stayed 5 nights in Jan 2024
Response from Kim on Feb 7, 2024
Thank you for the rating and the kind words. I am so happy you enjoyed your stay with us. We hope if you are in our area in the future you will stay with us!! Have a great day

8/10 Good

Charles

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean
Stayed 1 night in Jan 2024
Response from Kim on Feb 2, 2024
Thank you for the rating. We hope to see you again if you are in our area.