Ratings based on 501 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Braintree MA
Sunday Breakfast BuffetPosted Aug 12, 2017
Due to time constraints, we opted to have breakfast on Sunday at the hotel restaurant. We thought we would be ordering off a menu. No posting anywhere about a buffet. The Sunday breakfast hours were posted at 7AM to 11AM. We arrived at 9:15am. The whole experience was very disappointing. Lack of staff, lack of food, no clean plates, standing in line waiting for food and the staff closed off the brunch before 10am, turning people away. If we do stay here again (this was our second time) ,we will definitely plan to have breakfast elsewhere.
Issue handled as it should have beenPosted May 23, 2017 on Hotels
There was a bug on the bed in the first room, so we had switch. The front desk rep and cleaning staff was very helpful and accommodating. It did not end up being a bed bug. They double-checked when I came back a few hours later. Much appreciated.
Good staysPosted Apr 24, 2017 on Hotels
Posted Apr 21, 2017 on Hotels
Nice location in the Center of Allentown
This happens alotPosted Apr 15, 2017 on Hotels
They said my reservation was cancelled and I had to pay cash
Posted Apr 13, 2017 on Hotels
by A verified traveler
Posted Apr 7, 2017 on Hotels
I live locally. I got the room for my daughter for her birthday. More specifically for the indoor pool. The room was great, staff was extremely kind and helpful, everything was very clean. My complaint is that the pool water was insanely cold and there didn't seem to be heat on in the pool room. Now I realize it's cold weather, but I couldn't even get in to enjoy the water with her because it was just too cold. I won't stay there again for this reason. Other than that, it was a great place to stay. Maybe you can take that into consideration for future guests.
Posted Mar 27, 2017 on Hotels
Posted Mar 24, 2017 on Hotels
Very happyPosted Mar 19, 2017 on Hotels
It was a wonderful stay. We enjoy the serive mostly the lady bartender the first night . And the helpfulness she gave . As well as the people at the serive desk. I will return again .