Have Noticed a Decline at Homewood Suites
Posted Aug 30, 2016 on Hotels
Was not happy that I purposefully booked a Non-Smoking room, but then upon arrival, was told they only had a Smoking room available for me. They changed me to non-smoking the next day. But for a long distance runner, the Smoking room was gross. Sheer curtains were stained with Yellow, and room of course smelled. Mgmt said they could not comp my room because I had paid through Hotels.com.
Also there were a variety of other things that seem to indicate decline of this hotel. e.g. outside lock takes an average of 10 attempts until entry is gained. Room make up was fairly late after 3pm, even though I left my room early. Pile of used towels were not removed (although fresh towels were provided); in room complimentary coffee was not replaced even though I left out the empty one (which was not picked up). Bathroom sink drain was very sluggish draining. On several other visits, the one treadmill has tripped and shut down without warning - this is on multiple times using it (different visits). Imagine running at nearly full speed and the belt Stops (not slow down, but stops). Dangerous. No Ice Buckets in the rooms, although there is an ice machine on the 3rd floor. Usually the in room ice maker is turned off when I arrive. Need to make sure you turn it on well before you want ice.
I've been staying at this hotel fairly frequently for years. Breakfasts are good and people are nice. But it is no longer worth the higher nightly room price.