BBQ/picnic area

Reviews of Homewood Suites by Hilton Allentown-West/Fogelsville, PA

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 498 out of 839 reviews" "
Rating 8 - Good. 216 out of 839 reviews" "
Rating 6 - Okay. 72 out of 839 reviews" "
Rating 4 - Poor. 26 out of 839 reviews" "
Rating 2 - Terrible. 27 out of 839 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location close to the highway and close to dining options. Target is about a 6 minute ride away. We felt safe and although the highway was extremely close, it was still very quiet. The room was clean and smelled good. Staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Dana, it's delightful to hear your experience at the Homewood Suites by Hilton Allentown-West/Fogelsville met your expectations. Our serene yet strategic location, clean rooms, and friendly team are indeed highlights we are proud of. We seek to provide our guests with a safe, quiet, and convenient environment. Thank you for choosing us and we look forward to welcoming you back for another enjoyable stay.

8/10 Good

Coty

Liked: Staff & service, property conditions & facilities
Room was very spacious!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 20, 2024
Coty, it's wonderful to hear you enjoyed the ample space your room at Homewood Suites by Hilton Allentown-West/Fogelsville provided! We appreciate your feedback and look forward to your return visit.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Thomas, thank you for your high rating of Homewood Suites by Hilton Allentown-West/Fogelsville. We are thrilled you had such a great stay and we hope to welcome you back in the future.

6/10 Okay

Alexander

Liked: Staff & service, property conditions & facilities
Quiet. Sheets for sofa bed was not clean.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Alexander, it's regrettable to hear about the cleanliness concern you had with the sofa bed sheets. Our team aims to provide fresh and clean linens for every guest, so your feedback certainly warrants attention. Thank you for voicing this issue, enabling us to take necessary steps for improvement. We hope to have another chance at ensuring your satisfaction in the future.

8/10 Good

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite had a full kitchen but lacked utensils and cleaning material for a family of 4 that stayed there.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Ryan, we appreciate your feedback and we're glad to hear you enjoyed the full kitchen in your suite at Homewood Suites by Hilton Allentown-West/Fogelsville. However, it's unfortunate that the equipment provided did not meet your needs for a family of four. We will certainly take a close look at this matter as we strive to ensure all rooms are adequately equipped. We hope to welcome you back for an even more satisfying stay in the future.

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was nice and quiet and clean
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Luis, it's wonderful to hear that you had a great stay at Homewood Suites by Hilton Allentown-West/Fogelsville. We truly value your appreciation of our serene ambience and impeccable cleanliness. Look forward to welcoming you back for another peaceful and pristine experience.

6/10 Okay

Roy, Oceanside

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Maid service did not do a complete job, missing coffee and stuff. Replacing bathroom stuff.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 21, 2024
Roy, it's regrettable to hear that your experience did not meet expectations. Thank you for mentioning the shortcomings regarding room service. We aim to provide thorough and attentive service to all our guests. We appreciate your feedback, and we are making strides to improve. We hope you'll consider us for your next visit, as we aspire to deliver an improved stay.

8/10 Good

Stacy

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Area was a great place easy to get to.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Stacy, it's pleasing to hear that the location of Homewood Suites by Hilton Allentown-West/Fogelsville served you well in your travels. We trust that ease of accessibility contributed to the overall enjoyment of your stay. We're looking forward to your next visit.

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 22, 2024
Frank, we appreciate you taking the time to share your experience at Homewood Suites by Hilton Allentown-West/Fogelsville. It's encouraging to hear that our team members provided great hospitality services. We look forward to welcoming you back in the future.

10/10 Excellent

Demetrios

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Thanks for the perfect rating, Demetrios!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Homewood Suites by Hilton Allentown-West/Fogelsville.Have a wonderful day!

10/10 Excellent

Matthew

No complaints
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Matthew, it's delightful to know you enjoyed your stay at Homewood Suites by Hilton Allentown-West/Fogelsville with no issues. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

Barbara

Stayed 1 night in Jan 2024
Response from Melanie on Feb 1, 2024
Thank you!

10/10 Excellent

Larry

Stayed 2 nights in Dec 2023
Response from Melanie on Feb 1, 2024
Thank you!

10/10 Excellent

Raffi

Stayed 1 night in Dec 2023
Response from Melanie on Feb 1, 2024
Thank you!

2/10 Terrible

Anthony, Egg Harbor Township

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The rooms was dirty not clean at all not going to return to this place at all
Stayed 2 nights in Dec 2023
Response from Homewood Suites Allentown West Management Team on Dec 28, 2023
HI Anthony! Thank you for taking the time to provide feedback about your recent stay with. We are pleased to read the positive feedback about the service you received from our valued Team Members and the amenities the Hotel has to offer. We are very disappointed to hear that we didn't meet or exceed expectations in regard to cleanliness of the guest room. That is not our standard and want to express our deepest apologies for that experience. We will review with our Team, provide additional coaching and training, to continue to improve. We hope to have the opportunity to welcome you back in the future. Thank you!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Homewood Suites Allentown West Management Team on Dec 28, 2023
Thank you so much for the 10 out of 10 stars rating, Robert! We look forward to welcoming you back in the future!

10/10 Excellent

GRACE

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was close to relatives
Stayed 4 nights in Nov 2023
Response from Melanie on Nov 29, 2023
Thank you!

4/10 Poor

Arcides

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was not the greatest experience, took a while to get checked in and was not greeted at all. While waiting for the front desk to stop having a good time to check us in, my wife wandered around to the breakfast area while chasing our 2 year old who had gotten very impatient with the wait. The breakfast area was very dirty around 7pm at night so we will not be eating free breakfast either. When we got up to our room there was trash behind the bed, room was not clean, toilet had brown stain in it, bed sheets where stained and full of hair. Over all, I would not stay here again and regret paying what I did when I could have gotten the same result at a cheap motel.
Stayed 1 night in Nov 2023
Response from Hotel Team on Dec 18, 2023
We do apologize for your less than satisfactory experience. We do stand behind our commitment to our Suite Assurance Guarantee, and do hope all of our guests have an outstanding stay with us.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice here
Stayed 1 night in Oct 2023
Response from Melanie on Nov 29, 2023
Thank you!

8/10 Good

Tara, MILTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here. Wish the shower was bigger
Stayed 1 night in Oct 2023
Response from Melanie on Dec 18, 2023
Thank you for staying with us! We hope you enjoyed your stay!

8/10 Good

Susan, Arlington

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and facilities were fine though some areas of the room were somewhat dated such as the ceiling fan which also did not have a pull chain where you could leave the fan on and light off. Also, the wrong room number was written on our card key holder so when we opened the room originally, someone else's belongings were in there. Luckily the person staying in the room was not. This could make for a dangerous situation, especially if the person staying in the room were there and had a gun thinking someone was breaking into his room.
Stayed 1 night in Oct 2023
Response from Hotel Team on Dec 18, 2023
Thank you for taking the time to review your stay with us. We are sorry you did not have an outstanding arrival experience with us. We do hope the rest of your stay was much improved.

6/10 Okay

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but…
We didn’t spend a whole lot of time in the hotel. Within minutes of being there my 2 year old came running out of the kitchen with two sharp kitchen knives that were put in a low drawer. There was a short grey hair in the bathroom that was not ours, and the comforter on the bed was very difficult to keep together. Otherwise the staff seemed friendly, the room was clean and the location was good.
Stayed 2 nights in Oct 2023
Response from Hotel Team on Dec 18, 2023
Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay for the most part. We will look to find an alternative for the knives, as opposed to the cutlery drawer. We hope to see you again soon.

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023
Response from Melanie on Nov 29, 2023
Thank you!

6/10 Okay

Sheldon

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Hotel Team on Dec 18, 2023
Thank you for your review. We would appreciate the chance to learn more about your experience so that we can improve our services. Please reach out to us directly. Thank you.

6/10 Okay

Nicholas

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Melanie on Oct 24, 2023
We wish we would have been able to provide you with a better quality of service! Please reach out to us directly to let us know how we could better serve you in the future!

10/10 Excellent

Mary

Stayed 1 night in Sep 2023
Response from Melanie on Oct 24, 2023
Thank you!

8/10 Good

May, Henderson

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Homewood Suites on Oct 1, 2023
Thank you!

6/10 Okay

John

Stayed 1 night in Sep 2023
Response from Homewood Suites on Oct 1, 2023
Thank you for your review. What could have made your stay better?

2/10 Terrible

Sushil

Stayed 1 night in Sep 2023
Response from Hotel Team on Dec 18, 2023
Thank you for your review. We would appreciate the chance to learn more about your experience so that we can improve our services. Please reach out to us directly. Thank you.

6/10 Okay

Jeffrey

Business traveler
Disliked: Cleanliness
The exterior areas were filthy . Patio funiturr was soiled stained and ripped. Room overall was clean but chairs and almost all seating was stained and worn out. Only had about 10 sheets of toilet . Towels were a mix of newer and gray ones worn out ones.
Stayed 2 nights in Sep 2023
Response from Melanie on Sep 14, 2023
Thank you for taking the time to review your stay. Please reach out to us directly so that we may address your concerns.

10/10 Excellent

Chantelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Melanie on Sep 14, 2023
Thank you!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
This hotel is a great value for the price. Excellent customer service... was able to check in early AND received an upgraded room.
Stayed 1 night in Sep 2023
Response from Melanie on Sep 5, 2023
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Kim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
I would absolutely stsy here again. Everything was great. The service was attentive, the hotel was clean, and breakfast was very good. Only issue was the sheets on our king bed really did not fit. Every morning i had to completely remake the bed all the way down to the mattress pad! I asked for different bedding and they remade it but same thing continued to happen. It was weird, but oh well. Otherwise no complaints!
Stayed 3 nights in Aug 2023
Response from Homewood Suites on Sep 5, 2023
Thank you for staying with us! We hope you enjoyed your stay!

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I loved the size of the room. A lot of of the bedding has stains on it which grossed me out. There were also other families letting their children go wild in the pool facility without adult supervision. They left it a complete mess, so we decided not to use the pool at all. The staff were great and friendly though!
Stayed 2 nights in Aug 2023
Response from Homewood Suites on Sep 5, 2023
Thank you for staying with us! We hope you enjoyed your stay!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Room was clean. Staff was friendly. Requested late check in and was accommodated
Stayed 1 night in Aug 2023
Response from Melanie on Aug 15, 2023
Thank you for sharing! We are thrilled you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Rosaline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Melanie on Aug 15, 2023
Thank you!

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Dingy rooms
This stay would be the definition of MEH at best. The best way to descried the room would be dingy and disrepair. All the furniture seem tired and the couch was stained all over. The kitchen and bathroom weren't much better looking as if it hasn't been cleaned in the last 5 visits or more. For rate they are asking you would expect a lot more out of the room. Everything seem to have a layer of dust on it, stained, or damaged. Curtains barely closed all the way, to stop the parking lot lights from coming in. Forewarn any guest planning on staying here there is an smell that comes from the water treatment plant behind the hotel. To me it doesn't seem like the hotel is doing anything about any of these problems that I mentioned.
Stayed 2 nights in Aug 2023
Response from Homewood Suites on Aug 7, 2023
Melissa- we are terribly sorry to hear you were disappointed with your stay. This is most unlike our hotel. Please reach out to us privately and we would be happy to make it right for you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
This hotel seems to be fairly new, and is clean and comfortable. Although a bit out of the way, there are restaurants nearby, with easy highway access. We would definitely stay here again.
Stayed 3 nights in Jul 2023
Response from Melanie on Aug 2, 2023
Thank you! We are thrilled you enjoyed your time with us! We can’t wait to Welcome you Home Again soon!

10/10 Excellent

Tamari

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and friendly. Nice snd clean.
Stayed 2 nights in Jul 2023
Response from Melanie on Jul 31, 2023
Thank you! We hope to see you again soon!

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Melanie on Jul 31, 2023
Thank you!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family fun
Nice hotel. Close to dining and amusement Park
Stayed 2 nights in Jul 2023
Response from Melanie on Jul 24, 2023
Thank you for staying with us! We are glad you enjoyed your time! We hope to see you again soon!

10/10 Excellent

Molly

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This hotel was beautiful and clean! Our King suite was spacious and the bed was so comfortable! I would stay at Homewood Suites anytime!!
Stayed 1 night in Jul 2023
Response from Melanie on Jul 12, 2023
So glad you enjoyed your stay! We hope to see you again soon!

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast
Stayed 1 night in Jun 2023
Response from Melanie on Jul 12, 2023
So happy you enjoyed your breakfast! Hope to see you again soon!

6/10 Okay

Robert

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We had room 130 an end room. It was noisy due to a basketball court outside our windows and people going in and out the external door. The bathroom was dirty especially in the corners at the edge of the floors.
Stayed 1 night in May 2023
Response from Melanie on Jun 13, 2023
We thank you for taking the time to share your experience at our hotel. We do apologize for the noise during the graduation weekend! It was an especially busy time! Thank you for bringing our attention to the corners of the bathrooms- we again apologize for that, and were happy to resolve that as soon as possible. We do hope to see you again!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this hotel when I’m in town and it’s never disappointed
Stayed 1 night in May 2023
Response from Melanie on May 25, 2023
Thank you! We hope to see you again soon!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in All Aspects
Stayed 1 night in Apr 2023
Response from Melanie on May 25, 2023
Thank you! We hope to see you again soon!

10/10 Excellent

Claudia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean
Stayed 2 nights in Apr 2023
Response from Melanie on May 25, 2023
Thank you! We hope to see you again soon!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room it had everything. It was like a small apt and I could live in a place like that, no problem.
Stayed 2 nights in Apr 2023
Response from Melanie on May 25, 2023
Thank you! We hope to see you again soon!

10/10 Excellent

thomas

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best value for the buck hotel and property was clean and neat. everything was top notch
Stayed 1 night in Mar 2023

10/10 Excellent

levi, Westampton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost perfect. We had a 2 bedrooms unit. The heater didnt work in one of the rooms... and randomly blew cold air... even if set to 'off'. So we ran the heater in the front room and left door open. It worked. Pool is great. Beds are great. TV is great. Breakfast is great. Parking is great.
Stayed 3 nights in Mar 2023
Response from Melanie on Mar 7, 2023
Thank you for your feedback! We are terribly sorry about the heat in one of your rooms! We are so happy you enjoyed the rest of your stay! We hope to see you again soon!