Indoor pool

Reviews of Howard Johnson Hotel & Suites by Wyndham Allentown/Dorney

2 out of 5

Reviews

5.8
Rating 10 - Excellent. 183 out of 1004 reviews" "
Rating 8 - Good. 186 out of 1004 reviews" "
Rating 6 - Okay. 202 out of 1004 reviews" "
Rating 4 - Poor. 169 out of 1004 reviews" "
Rating 2 - Terrible. 264 out of 1004 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan Christopher

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from dp on Mar 25, 2024
Thank You for Your Valuable Feedback, We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

2/10 Terrible

dijonea

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If i could give this place zero stars I would. This place was absolutely DISGUSTING. there were feces on the bathroom wall. toilet paper stained yellow. bugs in the room. pool water was disgusting. mold. rude manager. DISGUSTING AND RUDE MANAGER. this place needs shut down
Stayed 1 night in Mar 2024
Response from Dp on Mar 17, 2024
I'm truly sorry to hear about your disappointing experience. Your feedback is valuable, and it's important for businesses to address such concerns promptly.Also its strange that after all this issues you stayed whole night and you didn't complain after check in. You complained all this at checkout time for refund. and we already give you refund of that.

8/10 Good

Jaumaria

Traveled with family
Most of the front desk staff are great, they’re on top of everything to make sure the guest is happy and comfortably satisfied . Thank you
Stayed 1 night in Mar 2024
Response from DP on Mar 14, 2024
Thank You for you valuable feedback

4/10 Poor

Jaumaria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DP on Mar 10, 2024
I understand, my apologies for the oversight. It's unfortunate to hear about your experience at the hotel and the discomfort you faced. However, I want to commend you for enduring the challenges, especially while staying with your child. It's impressive that you managed to make the best of the situation despite the inconveniences. Additionally, it's great to hear that the hotel didn't charge extra for your children's stay. Your patience and resilience are admirable. If there's anything else I can assist you with, please don't hesitate to let me know.

4/10 Poor

Jaumaria

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s okay for what it is , but the rooms be half cleaned and the room service is not good, they have clean and I was given stained and dirty bedding and towels and washcloths. When you report all these things even issues with your room , they don’t even compensate you for anything. Their just worried about making their money not too much on their satisfaction of their business, their not good business like.
Response from DP on Mar 4, 2024
I'm sorry to hear about your experience. It sounds like you've encountered some significant issues with cleanliness and service at the establishment you stayed in. It's definitely frustrating when you pay for a service and don't receive the quality you expect.When businesses neglect to address customer concerns promptly and appropriately, it reflects poorly on their commitment to customer satisfaction. In situations like this, it's important to provide feedback directly to the management or higher-ups if possible. Constructive criticism can help them identify areas for improvement and hopefully prevent similar issues in the future.Also let you know its two way, we cooperate from our side then you as well as you were booking the reservations since 6 or 8 months with mentioning the 2 Adults but you were living with total 4 Numbers and we charge 5 per person extra but we didn't charged you any extra amount from you, so kindly considered the same as a compensate.

10/10 Excellent

Mindy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really like the stay here,staff was very helpful and friendly. Will definitely be coming back again!!
Stayed 1 night in Mar 2024
Response from dp on Mar 4, 2024
It's fantastic to hear that you had such a positive experience with the staff during your stay! Their helpfulness and friendliness can truly make a difference in how enjoyable your time at a place is. It's great that you're planning to return, and I'm sure the staff will be delighted to welcome you back. If there's anything specific you enjoyed about your stay, it might be worth mentioning in a review or feedback to let others know what to look forward to when they visit.

8/10 Good

Sasha

Traveled with family and small children
Liked: Cleanliness, amenities
The price was great with pool an hot tub an free breakfast included ❤️🙏
Stayed 1 night in Mar 2024
Response from DP on Mar 3, 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed our amenities, including the pool, hot tub, and complimentary breakfast. We strive to provide excellent value and a comfortable experience for all our guests. We hope to welcome you back again soon for another enjoyable stay! If you have any further comments or suggestions, please don't hesitate to let us know.

2/10 Terrible

Benoit

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was very disappointed in the condition and cleanliness of the room and I'm quite surprised considering what it cost.
Stayed 1 night in Mar 2024
Response from DP on Mar 3, 2024
Dear Benoit, We're sorry to hear that your room wasn't cleaned to your satisfaction. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for falling short in this area. We will review our cleaning procedures and take steps to ensure that our rooms meet the highest standards. We would like to offer you a complimentary room upgrade during your next stay. Your feedback is extremely valuable to us and will assist us in improving our cleaning services.

2/10 Terrible

Dana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Someone was passed out in the hall outside our room. We canceled and left. Felt unsafe.
Stayed 1 night in Feb 2024
Response from DP on Mar 3, 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Thank you for your valuable feedback, it will help us make changes for the better."

6/10 Okay

Tara, Nesquehoning

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was easy to find
Stayed 1 night in Feb 2024
Response from DP on Feb 26, 2024
Thank you for your valuable feedback, it will help us make changes for the better."

8/10 Good

David, Fredericksburg

Liked: Cleanliness, staff & service
No Diet soft drinks nor bottled water available and the drinks that were available in the machine in the lobby were not particularly cold. The floor in the bathroom shower did not have a non-slip surface nor a rubber mat available. Room was clean and very reasonably priced. Plenty of eating and convenience facilities within a 1 - 2 minute drive. I will definitely stay here again.
Stayed 1 night in Feb 2024
Response from DP on Feb 26, 2024
Thank you for your valuable feedback, it will help us make changes for the better."

2/10 Terrible

Mira

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DP on Feb 26, 2024
Dear Mira, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. We would like to offer you a complimentary night's stay on us. Thank you for your valuable feedback, it will help us make changes for the better."

2/10 Terrible

dondra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DP on Feb 22, 2024
We very much appreciate your comments regarding your stay. I will be sure to share your feedback with our team, I am sorry to hear that you aren't satisfied with your stay. Please allow me to express my apologies and rest assured that we are taking the appropriate It is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

sobruna

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches all over the bed
Response from DP on Feb 22, 2024
We very much appreciate your comments regarding your stay. I will be sure to share your feedback with our team, I am sorry to hear that you aren't satisfied with your stay. Please allow me to express my apologies and rest assured that we are taking the appropriate It is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Ivonne

Traveled with partner
Liked: Cleanliness, staff & service
Good for one night
Stayed 1 night in Feb 2024
Response from DP on Feb 22, 2024
We very much appreciate your comments regarding your stay. I will be sure to share your feedback with our team, It is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

Amethy, McLeansville

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room stank like cigarettes, even after being there 3.5 days. One day I forgot to leave the room fan on & came back almost unable to breathe. … The refrigerator froze everything we had regardless how the gauge was set. … one night I awoke to a woman screaming obscenities to someone in the hallway of lobby around 2am. … Roach-like bug running around on the tv stand.
Stayed 3 nights in Feb 2024
Response from DP on Feb 14, 2024
I'm sorry to hear about your negative experience during your stay. Your feedback is extremely valuable, and I apologize for the inconveniences you encountered.Regarding the lingering smell of cigarettes, we strive to maintain a smoke-free environment and will investigate this matter further to ensure it doesn't happen again. We understand the importance of clean and fresh air for our guests' comfort and well-being.As for the refrigerator issue, we will promptly address the temperature control problem to prevent items from freezing. Our goal is to provide functional amenities that enhance your stay, and we regret any frustration caused by this issue.Regarding the disturbance in the early hours of the morning, we apologize for any disruption to your sleep. We take noise complaints seriously and will take steps to ensure all guests adhere to our quiet hours policy.Lastly, we have taken immediate action to address the presence of any pests in our rooms. Our priority is to maintain a clean and comfortable environment for all guests, and we appreciate you bringing this to our attention.We sincerely apologize for falling short of your expectations and hope you will give us another opportunity to exceed them during your next visit. Your satisfaction is our top priority, and we are committed to making improvements based on your feedback. Thank you for bringing these issues to our attention.

10/10 Excellent

Anoop

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good place to stay for the money that you pay. For quick travels this is fine place.
Stayed 1 night in Feb 2024
Response from DP on Feb 13, 2024
Thank you for your understanding and positive perspective. We're glad to hear that despite the minor issues, you found value in your stay with us. We strive to provide a comfortable and convenient experience for all our guests, especially those traveling on a tight schedule. Your feedback is greatly appreciated, and we hope to welcome you back for another pleasant stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

8/10 Good

Andy

Liked: Cleanliness, amenities, property conditions & facilities
Nice place, simple
Stayed 1 night in Feb 2024
Response from DP on Feb 8, 2024
Thank you for providing us with your valuable feedback

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't expensive and i used the pool and hot tub. It was just a place to stay for a couple days while we traveled to bear creek mt. to snowboard, which wasn't too far way. No issues, friendly staff.
Stayed 2 nights in Jan 2024
Response from DP on Feb 8, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us. We hope you’ll visit us again soon.

6/10 Okay

Jason

Disliked: Amenities, property conditions & facilities
The best thing I can say is that it’s cheap. The hot tub is hot, but no real power from the jets. Breakfast was average. Room was okay. The place needs updating. Needs carpeting and paint. It doesn’t take much to do that. I felt cheap staying there, but if you don’t mind that it is really low budget, it will do.
Stayed 2 nights in Jan 2024
Response from DP on Feb 8, 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our property wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from DP on Jan 23, 2024
Thank you for your valuable feedback, it will help us make changes for the better

10/10 Excellent

brittany

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from DP on Jan 23, 2024
Thank you for your valuable feedback, it will help us make changes for the better

10/10 Excellent

Mark, DuBois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DP on Jan 23, 2024
Thank you for your valuable feedback, it will help us make changes for the better

2/10 Terrible

Marie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from DP on Jan 23, 2024
Dear Marie, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. Thank you for your valuable feedback, it will help us make changes for the better

8/10 Good

DYLAN

Liked: Cleanliness, amenities, property conditions & facilities
I like the transportación,is quiet easy parking
Stayed 1 night in Jan 2024
Response from DP on Jan 12, 2024
Thank you for taking the time to share your experience

2/10 Terrible

Samantha

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What is there not to say bad about this place..? When we first pulled in the parking lot we saw a lady in one of the room windows acting like she was hanging herself with a blind cord. Check in was ok but that same lady came out and tried to give my children something. When I said no thank you she threw it at me as I was walking out. (Turned out the next day my husband saw her with a name tag so we think she might work there) Unfortunately we were traveling through and had already paid for the room ahead of time and no other rooms in the area were available for the night. We went to our room which was supposed to sleep 6 but the pull out couch was only a single so one of us had to sleep on the floor or cram 3 to a bed. It was listed as a double sleeper couch. At night in the bathroom the floor is crawling with roaches/bugs. Honestly had it not been snowing we would have just slept in the car for the night. This place was awful. Worst experience I’ve ever had at a hotel. Very interesting story to tell the family when we get home from vacation. Eww
Stayed 1 night in Jan 2024
Response from DP on Jan 11, 2024
Dear Samantha, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. We would like to offer you a complimentary Upgrade on your Next stay on us. Thank you for your valuable feedback, it will help us make changes for the better."

2/10 Terrible

Roman

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel staff did not let me rest in peace.
Stayed 1 night in Jan 2024
Response from DP on Jan 11, 2024
We appreciate your feedback and will use it to make positive changes.

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked on expedia.com n i had two rooms at the howard Johnson but i had reservations at Days Inn on Airport Rd. So i called the hotel and made sure they didnt canceled the wrong one. I called expedia said they would still have my 2 rooms there. But they canceled the wring hotel. And the ftont deck 2 guys were very rude n my kids were upset cuz how the guys were looking at them . So i will never come back to the Howard Johnson or the Days Inn n i posted it online .
Stayed 1 night in Dec 2023
Response from DP on Jan 5, 2024
Dear Jennifer , We're sorry to hear that you had a negative experience with your stay with us. We will review this issue with our staff and take steps to improve our attitude and bedside manner. We appreciate your feedback and will use it to make positive changes. For any booking issue you need to contact with expedia since you have booked with them.

10/10 Excellent

Nichelle

Stayed 1 night in Dec 2023
Response from DP on Jan 23, 2024
Thank you for your valuable feedback, it will help us make changes for the better

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great for the price. Indoor pool is open. Easy to get to from interstate. Plenty of places to eat within walking distance.
Stayed 1 night in Dec 2023
Response from DP on Dec 31, 2023
Thank you for taking the time to share your experience.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very close to my son's wedding
Response from DP on Feb 8, 2024
Thank you for providing us with your valuable feedback

4/10 Poor

Angie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible continental breakfast. No pastries, only had a couple small bagels, no hot water to fix what little oatmeal they had. When asked, they thought we were crazy. Then a couple of the workers go and laugh behind our back. Room was in fair condition. Not impressed from past stays at other Howard Johnson hotels.
Stayed 1 night in Dec 2023
Response from DP on Dec 31, 2023
Dear Angie , We're sorry to hear that you had a negative experience at your stay. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need. Thank you for sharing your experience with us - it's important to us."

8/10 Good

sierra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Sonal Patel on Dec 27, 2023
Thanks for staying with us, we appreciate your feedback!

10/10 Excellent

DYLAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and close to restaurants
Response from Sonal Patel on Dec 27, 2023
Thanks for providing such great feedback. We are very pleased to hear that our dedicated team provided you a warm welcome! It is great to know that you enjoyed our clean rooms, firm beds, nice pool, and complimentary breakfast. We value your opinion and we're glad we could make your stay with us a pleasant one. Please come back and see us again soon! Thank you.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from DP on Dec 24, 2023
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Thank you for your valuable feedback, it will help us make changes for the better."

6/10 Okay

Elvis

Stayed 1 night in Dec 2023
Response from DP on Jan 11, 2024
We appreciate your feedback and will use it to make positive changes.

10/10 Excellent

denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sonal Patel on Dec 18, 2023
Thanks for providing such great feedback. We are very pleased to hear that our dedicated team provided you a warm welcome! It is great to know that you enjoyed our clean rooms, firm beds, nice pool, and complimentary breakfast. We value your opinion and we're glad we could make your stay with us a pleasant one. Please come back and see us again soon! Thank you.

8/10 Good

Ivan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sonal Patel on Dec 13, 2023
Thank you for staying with us, we appreciated your feedback!.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Not a good place to stay for the price
There’s a little confusion at the sign-up desk, whether we had a reservation or not none of the receptacles in the room or able to hold the charger plug-ins so that was a problem. Breakfast area was a little mixed up and you can’t run the toaster in the microwave at the same time as a trip to power cord The workmanship around the building was shoddy at best The pool is not heated at all or if it was, it wasn’t working and could not be swam in ( which was why we booked it in the first place)
Stayed 1 night in Dec 2023
Response from Sonal Patel on Dec 13, 2023
Thank you for taking the time to write a review about your recent stay at our hotel. I understand that we were not able to meet your expectations. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important, and we have addressed your concerns with our staff.

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Non smoking
Stayed 2 nights in Nov 2023
Response from Sonal Patel on Nov 29, 2023
Thanks for providing such great feedback. We are very pleased to hear that our dedicated team provided you a warm welcome! It is great to know that you enjoyed our clean rooms, firm beds, nice pool, and complimentary breakfast.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sonal Patel on Nov 29, 2023
Thanks for providing such great feedback. We are very pleased to hear that our dedicated team provided you a warm welcome! It is great to know that you enjoyed our clean rooms, firm beds, nice pool, and complimentary breakfast. We value your opinion and we're glad we could make your stay with us a pleasant one. Please come back and see us again soon! Thank you.

10/10 Excellent

victor

Stayed 1 night in Nov 2023
Response from Sonal Patel on Dec 18, 2023
Thanks for providing such great feedback. We are very pleased to hear that our dedicated team provided you a warm welcome! It is great to know that you enjoyed our clean rooms, firm beds, nice pool, and complimentary breakfast. We value your opinion and we're glad we could make your stay with us a pleasant one. Please come back and see us again soon! Thank you.

6/10 Okay

ingrid

Stayed 1 night in Nov 2023
Response from Sonal Patel on Dec 18, 2023
Thank you for staying with us, we appreciate your feedback!

2/10 Terrible

Lulu

Stayed 2 nights in Nov 2023
Response from DP on Nov 25, 2023
we're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Thank you for your valuable feedback, it will help us make changes for the better."

4/10 Poor

David, Fredericksburg

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room fridge froze items, there was no body wash in the shower dispenser, the vending machine in the lobby was not working and the staff didn’t seem to be concerned. The chambermaids / cleaning personnel were very loud in tbe hallways before even 8:00AM.
Stayed 1 night in Nov 2023
Response from DP on Nov 21, 2023
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Thank you for your valuable feedback, it will help us make changes for the better."

8/10 Good

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The upgrades to the property are very good. Our stay was very pleasant. Thank you.
Stayed 2 nights in Nov 2023
Response from DP on Nov 21, 2023
Thank you so much for taking the time to leave us feedback. “We hope to see you again soon!”

2/10 Terrible

Terence, Paterson

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from DP on Nov 21, 2023
We're sorry to hear that you didn't get the result you were hoping for during your stay with us. We take pride in our services, and we apologize for not meeting your expectations. Thank you for taking the time to share your thoughts with us.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sonal on Nov 17, 2023
Thanks for providing such great feedback. We are very pleased to hear that our dedicated team provided you a warm welcome! It is great to know that you enjoyed our clean rooms, firm beds, nice pool, and complimentary breakfast. We value your opinion and we're glad we could make your stay with us a pleasant one. please come back and see us again soon! Thank you.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sonal on Nov 17, 2023
Thank you for taking the time to write a review about your recent stay at our hotel. I understand that we were not able to meet your expectations. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important, and we have addressed your concerns with our staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean and mostly updated. Water pressure was non existent. Had to move around to catch streams of water to get soap off my face. Otherwise, no complaints.
Stayed 1 night in Nov 2023
Response from Sonal on Nov 13, 2023
Thank you for staying with us, we appreciate your feedback.