Superior Room, 1 King Bed (Smoke Free) | In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Red Roof Inn Allentown Airport

2 out of 5
Red Roof Inn Allentown Airport
1846 Catasauqua Road, Allentown, PA

Reviews

6.4
Rating 10 - Excellent. 216 out of 1002 reviews" "
Rating 8 - Good. 271 out of 1002 reviews" "
Rating 6 - Okay. 172 out of 1002 reviews" "
Rating 4 - Poor. 126 out of 1002 reviews" "
Rating 2 - Terrible. 217 out of 1002 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

SANTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was very good, check in and check out was fast and easy; comfy rooms., very good experience
Stayed 1 night in Apr 2024

6/10 Okay

Stephen

Traveled with partner
Disliked: Staff & service, property conditions & facilities
I mean I only stayed there for a day but it smelled kinda strange. But I guess u get what u pay for
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Stephen, We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team will look into this matter to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

2/10 Terrible

Jenneen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy sirty
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Jenneen, We appreciate your feedback and will make sure to address any cleanliness issues promptly. Your comments are valuable in our commitment to improving our service for all guests. Thank you for bringing this to our attention.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Steve,We are delighted to hear that you found your room to be clean during your stay. Our housekeeping team works diligently to ensure all our guests have a comfortable and enjoyable experience. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello John,We are delighted to hear that you found our hotel clean and convenient. We strive to provide a positive experience for all our guests. If you have any further feedback or suggestions, please do not hesitate to contact our management team directly.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Brittany,We appreciate your positive feedback and are pleased to hear you had an excellent experience at our hotel. Should you have any further feedback or suggestions, we encourage you to contact our management team directly for assistance. Your satisfaction is our priority.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness
Cost effective for business teavel
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Mark,We are thrilled to hear that you found our hotel cost-effective for your business trip. Our team is dedicated to providing value to all our guests. Should you have any feedback on how we can further enhance your experience, please feel free to reach out to our management team directly. We look forward to welcoming you back again in the future.

10/10 Excellent

Deshaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Deshaun,We are delighted to hear that you had a pleasant stay with us. Your feedback is valuable to us, and we look forward to welcoming you back in the future.

10/10 Excellent

Kwanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice stay room was spacious and clean in affordable rate. It was more than I was expecting. Overall I liked that.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Kwanna,We are delighted to hear that you enjoyed your stay with us and found our spacious and clean rooms to be above your expectations. We strive to provide our guests with a comfortable and affordable experience. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Bowen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the clean room and the location. Staffs were so helpful.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Bowen,We're glad to hear you enjoyed our clean rooms, convenient location, and helpful staff members. Your feedback is valuable to us, and we appreciate you taking the time to share your positive experience. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay in clean room and price was affordable. I like this place.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello William,We're glad to hear you had a pleasant stay in our clean and affordable rooms. We strive to provide enjoyable experiences for all our guests. Your positive feedback is appreciated and we hope to welcome you back in the future.

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always I like to stay here. Its very convenient location, staffs are friendly, room is clean and spacious and price I like in the area. If anyone looking for clean room in convenient location with affordable rate this is the good choice.
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on Apr 5, 2024
Dear Jordan,Thank you for taking the time to tell us about your experience at the Red Roof Inn Allentown Airport. We are glad to see that you enjoyed your stay, prompting your 10/10 score. You mentioned how pleased you were with the convenience of our location, the friendliness of our staff, the cleanliness of the room and the value to price ratio. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Arlette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on Apr 5, 2024
Hello Arlette, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Allentown Airport and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lorraine

Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Lorraine,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice stay, room was clean and affordable price.
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Henry,We are glad to hear that you had a pleasant stay with us and that you found our rooms clean and reasonably priced. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Carola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good stay in clean room and the rate was reasonable in the area.
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Carola,We are stoked to hear that you enjoyed your stay with us and found our rooms clean. We strive to offer competitive rates for our guests. If you ever find yourself back in the area, we would love to welcome you again.

10/10 Excellent

Davis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay in clean and spacious room on very reasonable price in the town.
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hello Davis,We are delighted to hear that you had a pleasant stay in our clean and spacious rooms at a reasonable price. Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing our hotel, and we hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent stay at very good price.
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Cesar,We are thrilled to hear that you had an excellent stay with us at a very competitive rate. We appreciate your positive feedback and hope to welcome you back soon for another enjoyable experience.

2/10 Terrible

Adriano

Disliked: Cleanliness, staff & service, property conditions & facilities
A very dirty hotel
Stayed 1 night in Feb 2024
Response from Recordo Rediresponse Specialist on Mar 2, 2024
Hello Adriano,Thank you for taking the time to tell us about your experience at the Red Roof Inn Allentown Airport. It's saddening to hear that you had an unclean experience with us. Please accept our sincerest apologies for the indicated unclean stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,RecordoRed Roof Management Rediresponse Specialist

4/10 Poor

Ivonne

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
What I didn’t like is that I was surprised with the “damage deposit” and then the fact there’s no over night housekeeping is a problem. My son threw up on the bed luckily I requested 2 beds I called the front desk and was told someone would come in the morning and a note would be made which neither happened. I ended up asking the housekeeper which was around after 10 am if he could change the bed sheet and that I would wait he said he would once he’s finished with the room he was currently cleaning. Over half an hour went and he was still cleaning so I told him to forget it I had to go. The next day for me to check out, the man working the front desk at the moment asked me to wait about “2 minutes” while he walkie talkied the same housekeeper to check for damages in his language then after about 10 minutes he shows him a video and I told him let me guess the vomit on the bed then I had to wait for the manager and he says it looks like poop and urine so I explained to him the situation I even mentioned the supposed note that was made then he tells me because of the fact there’s no note that’s why I’m getting back my deposit then tells me next time make sure I don’t make a mess as if I was supposed to know my son was going to throw up during late hours? I told them check by the toilet you can see where there’s more by the floor since I had to carry him to finish his throw up. This place I’ve been coming for years and I only come since they accept my dog but I was very disappoin
Stayed 3 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Ivonne, We regret to hear about the challenges faced during your recent stay. Please know that we take all feedback seriously and will address your concerns with the team to ensure a more seamless experience for our guests in the future. If you require further assistance or clarification, we recommend contacting our management directly for a more detailed resolution process. We appreciate your continued loyalty and hope to have the opportunity to welcome you back for an improved stay.

4/10 Poor

Liana

Traveled with partner
Disliked: Amenities
The room smelled like cigarettes, the tv was in a bad position facing the wardrobe instead of the bed. Light had mold.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Liana,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will forward your comments to the relevant departments for review and improvement. Your satisfaction is important to us, and we hope to welcome you back for a better experience in the future.

10/10 Excellent

LYNN'S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello LYNN'S,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

2/10 Terrible

Felicia

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff weren’t kind at all especially front desk. Housekeeping did not do their job; I had to wait anywhere from two hours to twenty-four hours for blankets towels and toilet paper. When I did ask the lady housekeeper said “you always need everyday” nobody ever came to clean our room, we had to clean when we arrived because it was absolutely disgusting nothing was moved for cleaning so we had to do exactly that. upon check out my Mother cleaned thee entire room and left it spotless. I would never recommend this location.
Stayed 4 nights in Jan 2024
Response from Manager on Jan 18, 2024
Hello Felicia, Thank you for sharing your recent experience with us. We apologize for any inconvenience you may have encountered during your stay. We strive to provide exceptional service to all our guests, and we are sorry to hear that our staff did not meet your expectations. We appreciate your feedback regarding housekeeping, and we will discuss this with the team to ensure our high standards are consistently met. We apologize for any inconvenience caused and appreciate your understanding.

2/10 Terrible

Johana

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The receptionist was very nice but when we got to the room it was dirty, the floor, the bathroom, the sheets were stained and burned, the room smelled like cigarettes, I complained and they gave me another one, which was not very clean either, there was hair on the pillows, the floor was dirty The bathroom smelled like urine.
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Johana,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and have shared your concerns with our housekeeping team to ensure that all rooms are properly cleaned and maintained. We strive to provide a comfortable and clean environment for all our guests and will take steps to address the issues you mentioned. Thank you for bringing this to our attention, as it allows us to improve our services.

6/10 Okay

Timothy

Clean and comfy
It was an affordable place compared to others in the area. I have stayed here many times before and it is always clean and comfy. I would definitely recommend to others who are looking for a one night or two night stay or passing through. Easy access to highways and stores and restaurants.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 14, 2024
Hello Timothy,Thank you for choosing our hotel for your recent stay. We appreciate your loyalty as a repeat guest and are glad to hear that our clean and comfortable accommodations met your expectations. We're delighted that you found our location convenient for accessing highways and nearby amenities. We value your recommendation and hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Andamo

Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 13, 2024
Thank you for sharing your perfect rating with us, Andamo. Our staff at the Red Roof Inn Allentown Airport was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

6/10 Okay

Carlos, DENVILLE

Liked: Amenities
Near Windcreek casino! There was no WiFi in room 206. Only in the first floor and office you can access WiFi The staff promised to fix it but it was never fixed!
Stayed 1 night in Dec 2023
Response from Manager on Jan 12, 2024
Hello Carlos, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the WiFi issue in your room. While our WiFi is primarily available on the first floor and in the office, we understand that reliable connectivity is important. We regret that our attempts to address the situation were ineffective. We appreciate your feedback and will strive to improve our services.

2/10 Terrible

Fernando

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Both room are dirty and smelled like pee and cigarettes. We ask had to ask for room change because of the smell
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Fernando, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused during your stay. We strive to provide a clean and comfortable environment for our guests and we are sorry that we fell short of your expectations. We encourage guests to contact our management team directly to address any concerns they may have.

8/10 Good

Will

Stayed 1 night in Dec 2023
Response from Manager on Jan 22, 2024
Hello Will, We appreciate you choosing our hotel for your stay. We hope that you had a pleasant experience during your time with us. If you have any specific feedback or suggestions, we encourage you to reach out to us so we can address any issues and continue to improve our services.

2/10 Terrible

Quincey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dannielle Redireponse Specialist on Dec 30, 2023
Hello Quincey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ALLENTOWN AIRPORT and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

2/10 Terrible

Joseph

Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Hello Joseph, We're sorry to hear that your experience with us fell short of expectations. We would greatly appreciate it if you could reach out to our hotel directly with any specific feedback you may have, so that we can address the issues you encountered. We value your satisfaction and hope to have the opportunity to improve your perception of our property.

10/10 Excellent

Samie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 25, 2023
Hello Samie, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ALLENTOWN AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Gloria

Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 25, 2023
Hello Gloria, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ALLENTOWN AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Ericka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, dirty room n bathroom no showe curtain or remote in the tv remote
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Ericka,Thank you for bringing your concerns to our attention. We're sorry to hear about your experience with the cleanliness and lack of amenities in your room. Our team strives to provide a comfortable stay for all guests, and we apologize for falling short in this instance. We appreciate your feedback and will address these issues to ensure a better experience for future guests.

10/10 Excellent

Andora

Stayed 5 nights in Dec 2023
Response from Manager on Dec 25, 2023
Hello Andora,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a fantastic experience with us. Our team is dedicated to providing exceptional service and ensuring our guests have a memorable stay. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Julie

Disliked: Staff & service, property conditions & facilities, room comfort
Don’t do it!!!!!!
Had to wait to check in until desk clerk finished his cigarette. Asked for bottom floor got 2nd floor room smelled like bleach had ONE towel that’s it went to clerk for refund put us in diff room. Was better but website pix are not accurate- no microwave no fridge no hair dryer no iron but expensive
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Julie, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to provide a seamless check-in process and will address the issue with the desk clerk to ensure this doesn't happen in the future. We appreciate your patience regarding your room allocation and are glad that we were able to accommodate your request. We apologize for any discrepancies in our website photos and amenities provided. We value your input and will take it into consideration for future improvements.

10/10 Excellent

jamal

Stayed 2 nights in Nov 2023
Response from Manager on Dec 17, 2023
Hello jamal,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any further comments or suggestions, we encourage you to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Andamo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very polite staff ! Good service
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Dec 15, 2023
Dear Andamo, We appreciate your review following your recent experience at the Red Roof Inn Allentown Airport. We strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the hospitality of our staff. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

2/10 Terrible

Chet

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches we're Everywhere. Please don't consider staying here. If you do at least HONESTLY share your experiences, LMBO...
Stayed 4 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Chet, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Nope
Room was upgraded recently. Although we ended up leaving early. Just felt very unsafe.
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Robert, Thank you for your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you may have experienced. We value the safety and security of our guests and take your concerns seriously. We encourage you to reach out to our management team directly to discuss your specific concerns. Your satisfaction is important to us and we appreciate the opportunity to address any issues.

6/10 Okay

Michael

Business traveler
Liked: Staff & service
Disliked: Cleanliness
I had to upgrade the room to get a refrigerator and microwave after I checked in. The second room was nice and much bigger with a desk. The bathtub curtain in the upgraded room smelled and had mold on the bottom.
Stayed 3 nights in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on Nov 18, 2023
Dear Michael,Thank you for telling us about your recent visit to RED ROOF INN ALLENTOWN AIRPORT. It's good to read that our nice and spacious room met your expectations. However, you indicated that the condition of the bathroom curtain hindered your ability to enjoy your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.With thanks,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Katlyn

Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on Dec 5, 2023
Hello Katlyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ALLENTOWN AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 9, 2023
Dear Guest,Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize if your stay did not meet your expectations. We strive to provide exceptional service and will address any concerns raised. Please reach out to our management team directly so they can assist you further.

6/10 Okay

Lizzette

Traveled with partner
Liked: Staff & service
It was quiet and clean but for $116 no microwave or fridge that sucked.
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Lizzette,Thank you for sharing your feedback with us. We are glad to hear that you found our hotel quiet and clean during your stay. While we do not provide microwaves or fridges in all of our rooms, we sincerely apologize for any inconvenience this may have caused. We appreciate your comments and will take them into consideration for future improvements.

6/10 Okay

williams

Liked: Cleanliness, room comfort
Apparently, if u renr a room, it customarily comes with microwave, mini fridge, ironing board and iron. But this is not the case here because its a deluxe room. The room is that I was in was called a standard room which dies has not microwave, mini fridge, no ironing board or iron. When asked why was that, I was told I could move to a deluxe room for an extra eight dollars a night.
Stayed 4 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello williams,We apologize for the inconvenience. Our standard rooms do not come with those amenities, but they are available in our deluxe rooms at an additional cost. We appreciate your understanding.

2/10 Terrible

George

Disliked: Staff & service, amenities, property conditions & facilities
Unclean place to stay in and a lot of noises
Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello George,We apologize for any inconvenience caused during your stay. Our housekeeping team will address the cleanliness issue, and we'll ensure that noise levels are monitored closely in the future. Thank you for your feedback.

2/10 Terrible

kerry

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It HAS ROACHES! I HAD TO WATCH AND SHAKE EVERYTHING! AND THEIR CLEAN UP JOB IS HERENDOUS! LONG HAIRS IN THE SHEETS AROUND THE TUB IN THE SINK!
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello kerry,We are sorry to hear about your recent experience at our hotel. We take cleanliness and pest control very seriously, and this is definitely not up to our standards. We kindly ask you to please contact our management directly to discuss your concerns further.

2/10 Terrible

Liza

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't like the area and the room had cockroaches.
Stayed 1 night in Sep 2023
Response from Manager on Oct 26, 2023
Hello Liza, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Abigail

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at many different Red Roof Inn as I frequently travel with my dog. I arrived to this hotel late around 11pm. After being on the road for over 6hrs I was looking forward to a hot shower & getting in bed. When I pulled up to the hotel there was a group of 5-6 men standing around talking and smoking right outside the lobby doors. I checked-in then immediately went back to my SUV & took my dog out (Belgian Malinios) that is trained in bite work. I intentionally took my dog out & had her heel with me up to the room because I felt extremely uneasy walking alone seeing all those men just standing around. As soon as I entered the hotel room I noticed the stains on the bed cover, I walked between the 2 beds and noticed a black spot on the floor I walked closer & the black spot starting crawling, it was in fact a roach. I opened the refrigerator because I have to keep my dog’s food cold however the inside of the fridge was nasty nothing but crumbs and something that spilled at the bottom. I knew immediately I wasn’t going to be placing my dog’s food inside of that fridge. The last thing that I saw which was complete nastiness was urine on the toilet seat and what appeared to be urine around the base of the commode. I spent less than 3 mins inside that room & quickly returned to the lobby. I was not spending another minute at this hotel. He offered another room but I declined. I received a full refund. This place is terrible I wouldn’t even let my dog stay here!
Stayed 3 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Abigail ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great the only thing was the refrigerator didn’t cool that much but other than that we will come back.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello Maria,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.