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Reviews of Holiday Inn Allentown-bethlehem, an IHG Hotel

3 out of 5
Holiday Inn Allentown-bethlehem, an IHG Hotel
Hamilton Blvd, 4325, Allentown, PA

Reviews

7.8

Good

Rating 10 - Excellent. 332 out of 999 reviews" "
Rating 8 - Good. 360 out of 999 reviews" "
Rating 6 - Okay. 158 out of 999 reviews" "
Rating 4 - Poor. 94 out of 999 reviews" "
Rating 2 - Terrible. 55 out of 999 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Maria, Rochester

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
La piscina no estaba disponible y no lo notificaron a la hora d reservación so que pague por algo q no me brindaron esa fue la razón principal por la cual me quede hay y no obtuve el servicio y ni si quiera un descuento
Stayed 2 nights in Apr 2024

2/10 Terrible

christine

Stayed 4 nights in Mar 2024

10/10 Excellent

Leslie Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique but I'd stay there again if in the area.
Stayed 1 night in Mar 2024

10/10 Excellent

Galvy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel…
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, quiet, and comfortable.
Stayed 1 night in Mar 2024

4/10 Poor

Marie

Stayed 1 night in Mar 2024

10/10 Excellent

Monique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and hotel decor were extremely modern and clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah, Easton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
A convenient and nicely renovated property at a great price!
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet night
Stayed 1 night in Jan 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite and friendly. Hotel very well maintained and clean.
Stayed 1 night in Jan 2024

8/10 Good

Renee

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , beware of the incidental deposit
The rooms have been renovated and the beds comfortable. Note : Showers were Luke Warm. And now there is $100 deposit for incidentals. (Was not aware till I arrived )
Stayed 1 night in Jan 2024

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Stayed 1 night in Nov 2023

6/10 Okay

Shannon

Business traveler
Liked: Cleanliness, room comfort
Fridge not working and was moldy. Lost all my food I brought and had to spend additional money on meals.
Stayed 2 nights in Oct 2023

8/10 Good

Joyce

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
I had a good stay; however, I found very little toilet paper in my room, the shower didn’t want to turn on, and the faucet was leaking. The room was clean and front desk were very kind and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Leslie

Stayed 1 night in Sep 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the hotel. The staff is excellent and the hotel is very clean. Everyone is very friendly.
Stayed 4 nights in Aug 2023

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team was incredibly welcoming and informative. We enjoyed our stay, even though it was brief
Stayed 1 night in Aug 2023

8/10 Good

Joe

Stayed 1 night in Aug 2023

10/10 Excellent

Rebeca

Stayed 1 night in Aug 2023

8/10 Good

Leidy

Traveled with family
Liked: Property conditions & facilities, room comfort
Good for a day stay
Everything was clean and nice however throughout our stay no one came to clean our room. The toilet chain kept falling off as well that part was not pleasant at all.
Stayed 2 nights in Aug 2023

8/10 Good

Juan

Stayed 1 night in Aug 2023

10/10 Excellent

Debra

Stayed 2 nights in Aug 2023

4/10 Poor

laurel

Traveled with family
Disliked: Cleanliness, staff & service
"What did I not like you ask?" There were a lot of things I wasn't expecting and did not like. First, the location was inconvenient. The hotel does not have an entrance directly on/off the highway and everything is about 10 minute drive away because of this slight inconvenience to access the highway. Secondly biggest inconvenience is that the room did not have linens or pillows for the sofa bed. I had call the front desk twice, and even then I still had to go down to the front desk to get the linens only to realize she didn't give me pillows. The total time waiting for these items was about an hour and a half; she originally stated 15 minutes! Once I opened the sofa bed, there were crumbs on the mattress yuk! Third, the bathroom is not being kept clean; it has hard water marks and dust around the ledges. I took pics but there is no option to upload on this site. Fourth, I knew there wasn't free breakfast, but the "restaurant" isn't a restaurant - its basically an open area the free breakfast provides at HI express. Microwave eggs, frozen sandwiches, all processed food for $12-14 each plate! No Chef in sight. They don't even offer complimentary coffee!? I don't mind paying, but it's not fresh ingredients! They don't have half and half; just coffeemate original-this is syrup! There is an in room Keurig, but no bottled water. Lastly, the a/c has no controls in my room? I paid a lot more for this room to have such a unfortunate experience. I won't be back
Stayed 1 night in Aug 2023

10/10 Excellent

LeAsia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 2 nights in Aug 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food service very slow
Room was great but the restaurant was not good when it comes to service. Slow and waitress had to go back to get the missing food when it came out. Very long wait time from order to the food coming out.
Stayed 1 night in Aug 2023

8/10 Good

Bertty

Stayed 1 night in Jul 2023

10/10 Excellent

Heather

Stayed 1 night in Jul 2023

4/10 Poor

Candice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Clean room. Easy stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Deana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Jul 2023

4/10 Poor

Shane

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
This place is dirty
This place is run down. The carpet is for out everywhere I came down to get some coffee in the morning is ice cold it’s just dirty I will not stay here again. The washer and dryer’s are still using quarters. They need to step up with the times like everyone else.
Stayed 2 nights in Jul 2023

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for those heading to Dorney Park. Just a 5 minute drive down the road and slightly cheaper than the other 3-star hotel across the street. There are plenty of dining options a few more minutes down the road as well if you haven’t already eaten at the park. Wouldn’t recommend for an extended stay, but met expectations for a family of three who needed to crash for the night.
Stayed 1 night in Jul 2023

10/10 Excellent

Alan

Stayed 1 night in Jun 2023

8/10 Good

Martha

Liked: Staff & service, property conditions & facilities
Friendly staff and convenient to access and to move around town
Stayed 1 night in Jun 2023

10/10 Excellent

Leocadio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff
Stayed 1 night in Jun 2023

10/10 Excellent

cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff.
Stayed 1 night in Jun 2023

8/10 Good

ivan

Stayed 4 nights in May 2023

8/10 Good

Joseph

Traveled with partner
Liked: Staff & service
Lighting to get to property is poor. Rooms are not cleaned daily. Breakfast availability is a joke. One person takes orders and goes and cooks the meal.
Stayed 3 nights in Jun 2023

8/10 Good

VILISIA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very good
Stayed 1 night in May 2023

8/10 Good

James, Phoenixville

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, nice property at a reasonable price.
Stayed 1 night in May 2023

2/10 Terrible

David

Traveled with family
Came down with Covid and cannot travel. Hotel would not waive their cancellation policy. I feel that there could be exceptions for every policy. Next time, I will not even consider staying here, or another IHG hotel. BTW, I am a participant in their reward program.
Stayed 1 night in Apr 2023
Response from Jenean B on Apr 13, 2023
Dear David,We are sorry to hear that you were not able to cancel your reservation without penalty. Being that you booked with Expedia, you would have to cancel with them, and they would contact us going forward. It looks like there was some miscommunication. I do recommend that if you do choose to book again, to do it through IHG to avoid and issues. Again, I apologize for any inconvenience caused. If you have any questions please contact me at any time.Thank you

8/10 Good

Geoffrey, Erie

Stayed 1 night in Mar 2023
Response from Jenean B on Apr 20, 2023
Thank you for your review!

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from TC on Mar 13, 2023
Thank you for your feedback!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Jenean B on Dec 5, 2022
Thank you for your review!