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Get an overview of this hotelFamily-friendly hotel with 3 indoor pools and full-service spa


Located in the center of Almaty, this family-friendly hotel is within a 10-minute walk of Almaty Cathedral and Almaty Opera House. 28 Panfilov Heroes Memorial Park and National Museum of Kazakhstan are also within 2 mi (3 km).

Hotel Features

3 indoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include an indoor pool, a fitness center, and a bar/lounge.

Room Amenities

All 78 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi, free wired Internet, and TVs with satellite channels. 24-hour room service, minibars, and hair dryers are among the other amenities available to guests.

Hotel Amenities

Hotel Amenities

Grand Hotel Tien Shan features a full-service spa, 3 indoor swimming pools, an indoor pool, and a sauna. Dining options at the hotel include a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and high-speed wired and wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a business center, limo/town car service, and meeting rooms. Event facilities measuring 9555 square feet (888 square meters) include a conference center and conference space. This family-friendly hotel also offers a fitness center, a steam room, and multilingual staff. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests.

Grand Hotel Tien Shan is a smoke-free property.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Babysitting or childcare 
  • Bar/lounge 
  • Business center 
  • Coffee shop or café 
  • Coffee/tea in lobby 
  • Free newspapers in lobby 
  • Computer station 
  • Conference center 
  • Conference space 
  • Conference space size (feet) - 9555 
  • Conference space size (meters) - 888 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fitness facilities 
  • Free breakfast 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Full-service spa 
  • Gift shops or newsstand 
  • Hair salon 
  • Indoor pool 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Luggage storage 
  • Meeting rooms 
  • Multilingual staff 
  • Number of floors - 3 
  • Number of indoor pools - 3 
  • Number of meeting rooms - 4 
  • Pool sun loungers 
  • Porter/bellhop 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Sauna 
  • Shopping on site 
  • Smoke-free property 
  • Spa treatment room(s) 
  • Steam room 
  • Total number of rooms - 78 
  • Turkish bath/Hammam 
  • Wedding services 

Family Friendly Amenities

  • Babysitting or childcare  
  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Indoor pool  
  • Laundry facilities  
  • Indoor pools  
  • Rollaway/extra beds available  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Room Amenities

  • Air conditioning 
  • Bathrobes 
  • Bathtub or shower 
  • Blackout drapes/curtains 
  • Climate control 
  • Free toiletries 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Desk 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Hair dryer 
  • Hypo-allergenic bedding available 
  • In-room safe 
  • Minibar 
  • Phone 
  • Private bathroom 
  • Rollaway/extra beds available 
  • Room service (24 hours) 
  • Satellite TV service 
  • Slippers 
  • Television 
  • Turndown service 

Where to Eat

A complimentary hot/cold buffet breakfast is served each morning between 6 AM and 11 AM.

Restaurant Nauryz - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Kezdesu - This lobby lounge specializes in international cuisine. Open 24 hours.

L Fame Lounge and Leisure - This café specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Cigar Club - This bar specializes in international cuisine and serves dinner only.

24-hour room service is available.

Nearby Things to Do

3 indoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna, a steam room, and a fitness center.

Spa Services

Bali has 5 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

  • Hot stone massage 
  • Steam room in spa 
  • Thai massage 
  • Number of treatment rooms 5 
  • Couples treatment rooms 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Ayurvedic treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Minimum age to access spa is 18 
  • Body treatments 
  • Facial treatments 

Hotel Policies


Check-in time starts at 2 PM


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children under 6 years old stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 9000 per night.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: KZT 5500 per vehicle (one way)
  • An early check-in fee will be charged
  • A late check-out fee will be charged
  • Rollaway bed fee: KZT 9000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

If you require a visa to enter the country, your hotel may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the hotel via the contact details included on your booking confirmation. The hotel may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the hotel and yourself. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 3 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property.

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