Get an overview of this hotel4-star hotel with 3 indoor pools and full-service spa

Location

Located in the heart of Almaty, this spa hotel is within a 10-minute walk of Zenkov Cathedral, Almaty Cathedral, and Panfilov Park. Almaty Opera House and Gvardeytsev-Panfilovtsev Park are also within 10 minutes.

Hotel Features

This smoke-free hotel features 3 indoor pools, a full-service spa, and a restaurant. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a fitness center, a bar/lounge, and a coffee shop/café are onsite.

Room Amenities

All 78 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi, free wired Internet, and TVs with satellite channels. 24-hour room service, minibars, and hair dryers are among the other amenities available to guests.

Hotel Amenities

Grand Hotel Tien Shan features a full-service spa, 3 indoor swimming pools, a sauna, and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and high-speed wired and wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a business center, limo/town car service, and meeting rooms. Event facilities measuring 9555 square feet (888 square meters) include a conference center. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and coffee/tea in a common area. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests.

Grand Hotel Tien Shan is a smoke-free property.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Total number of rooms - 78 
  • Number of floors - 3 
  • Babysitting or childcare 
  • Bar/lounge 
  • Business center 
  • Coffee/tea in common areas 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Free breakfast 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fitness facilities 
  • Full-service spa 
  • Turkish bath/Hammam 
  • Gift shops or newsstand 
  • Hair salon 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Number of indoor pools - 3 
  • Computer station 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Spa treatment room(s) 
  • Meeting rooms 
  • Multilingual staff 
  • Porter/bellhop 
  • Luggage storage 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Pool sun loungers 
  • Conference center 
  • Conference space size (feet) - 9555 
  • Conference space size (meters) - 888 
  • Number of meeting rooms - 4 
  • Sauna 
  • Shopping on site 
  • Smoke-free property 
  • Steam room 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pools  
  • Free Wi-Fi  
  • Laundry facilities  
  • Babysitting or childcare  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Room Amenities

  • Hypo-allergenic bedding available 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Phone 
  • Minibar 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Bathtub or shower 
  • Desk 
  • Television 
  • In-room safe 
  • Satellite TV service 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Blackout drapes/curtains 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 

Where to Eat

A complimentary hot/cold buffet breakfast is served each morning between 6 AM and 11 AM.

Restaurant Nauryz - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Kezdesu - This lobby lounge specializes in international cuisine. Open 24 hours.

L Fame Lounge and Leisure - This café specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Cigar Club - This bar specializes in international cuisine and serves dinner only.

24-hour room service is available.

Nearby Things to Do

3 indoor swimming pools are on site along with a sauna and a fitness center.

Spa Services

Bali has 5 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

  • Hot stone massage 
  • Steam room in spa 
  • Thai massage 
  • Number of treatment rooms 5 
  • Couples treatment rooms 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Ayurvedic treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Minimum age to access spa is 18 
  • Body treatments 
  • Facial treatments 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 9000 per night.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: KZT 5500 per vehicle (one way)
  • An early check-in fee will be charged
  • A late check-out fee will be charged
  • Rollaway bed fee: KZT 9000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Grand Hotel Tien Shan
  • Grand Hotel Tien Shan Almaty
  • Grand Tien Shan
  • Grand Tien Shan Almaty
  • Grand Tien Shan Hotel

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 3 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property. Set meals are served in guestrooms only (no menus or public dining).


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