Ratings based on 37 Verified Reviews

4.6 out of 5
75% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Happy Customer

Posted Jun 9, 2016 on Hotels
Very friendly and helpful staff in all functions!
4 out of 5
by A verified traveler from Kyrgyzstan

Almaty weekend escape

Posted Feb 12, 2016
Dated hotel Nice pool and saunas Staff sent to Italian restaurant that no longer exists
5 out of 5
by Sergey from Basel

Great hotel!

Posted Oct 2, 2015 on Hotels
Stayed in this hotel many times. Great service, nice & comfortable rooms, good location. Breakfast is great ( however not fantastic as it used to be).
3 out of 5
by Lucy from London

Decent hotel but don't bother paying for a Club Ro

Posted Oct 1, 2015 on Hotels
The hotel was generally very good but did not live up to the usual Intercontinental standard in my opinion. The club floor and lounge was very disappointing - staff not great, limited selection of food and drinks and a poor breakfast.
4 out of 5
by Pedro from spain

Good enough

Posted Sep 25, 2015 on Hotels
all correct
4 out of 5
by Andrey from Los Angeles

Pretty nice hotel.

Posted Aug 28, 2015 on Hotels
A little bit old, but comfortable and well designed.
2 out of 5
by A verified traveler from London

Very old and out dated decor

Posted Apr 18, 2015
For a 5 star hotel, the one falls way below my expectations. I have stayed in 5 star hotels around the world and none of them have been this bad. Rooms very out dated and in desperate need to refurb. And especially when considering the price you have to pay per night this quality is definitely not acceptable
5 out of 5
by Robert from South Africa

Worth the visit to Almaty

Posted Oct 9, 2014 on Hotels
Very pleasant hotel and helpful staff. View is excellent
5 out of 5
by David from Houston, TX USA

Intercontinental Stay

Posted Oct 6, 2014 on Hotels
Attending a conference. Hotel was great. A bit over-priced but typical when events are being held. Breakfast not included in room rate. Otherwise the service and the stay was fantastic.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 30, 2014 on Hotels