Definitely highs and lows with little in between.
Posted Nov 7, 2016
First the highs: the room (junior suite) was spacious and clean. The bathroom was very modern with bath and shower with an interesting teak slat draining floor - very good for not slipping. The bed was comfortable and the feather pillows of good quality. Breakfast is included ONLY if you book directly through the site (NOT EXPEDIA - and they are VERY EXPLICIT ABOUT THIS) and choose the correct plan - it costs 4,000 Tenge per person and has cooked to order eggs. The food quality was very high and definitely worth the cost. There are 5 floors in a relatively quiet downtown setting. During our stay, it was unseasonably warm (25+C) for the time of the year. The air conditioning was turned off and the heat turned on. Needless to say it got excruciatingly hot inside up to 32 C - they eventually turned the cooler back on but the effort was generally ineffective. We were switched to an adjacent room which was slightly cooler. Thankfully, after a few days, it snowed and things were so much better.