They need someone that cares.
Posted Aug 28, 2016 on Hotels
We decided for my partners birthday to come to the city and stay for a couple of nights.The booking was quite simple and easy.They even asked if there were any extra details. i passed on the we were coming to celebrate my partners birthday and even gave them his name. When we arrived the receptionist was abrupt and sharp. I understand a language barrier but at least smile and try to look welcoming. We made our way upstairs without a happy birthday or a welcome from the lady at the desk. Upstairs we found a tiered looking room. Basic and plain but a little tiered, worn and dirty around the edges. Not wanting to cause a fuss we settled in. There was 1 shower robe for two people. with a lovely note saying if you are enjoying wearing this you can purchase it to take home, an old, torn, stained dressing gown with threads hanging off it, How lovely. The towels were not much better either. The lady forgot to mention the pool, the breakfast details,the roof terrace. All be it a few broken plastic sun loungers on the roof.In the room there were details about room service. After calling a few times I made my way down as no one was answering only to be told they only serve food between 8pm and 11pm. We ordered take away pizza to the room instead. The new lady at reception did order this for me once i explained that is what the leaflet said to do.We checked out 2 days later, with out even a question for the staff about how was our stay? All they need is staff that care.