- Liked: Cleanliness
- Disliked: Staff & service, amenities, property conditions & facilities
Being so close to the centre of Alnwick was very handy. We never actually saw the property owners, which seemed strange. Parking outside was very tight. The room was cold as heating was off. (it was early January)!! There were no extra blankets, nor a heater and no-one to speak to about this. The shower water was tepid. The bed was very uncomfortable and neither myself or my 10 year old daughter slept. I was woken at 12.40am by the people in the next room due to the walls being so thin. I have never left a bad review before but in this circumstance felt i needed to be 100% honest. I would like to suggest to the owners that they review exactly what it is they are offering. We feel very disappointed and to be quite frank, ripped off by our experience.