Ratings based on 59 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Top 3 overall hotel experiences for me...

Posted Sep 6, 2016
Top 3 overall hotel experiences for me...Loved the room and the staff was great.
5 out of 5
by A verified traveler from texas

Excelent Food!

Posted Aug 27, 2016
Great Golfing! Superb food and wonderful service all around!
5 out of 5
by LUZ ALEJANDRA

Posted Aug 16, 2016 on Hotels
Simplemente Genial!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 16, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Aug 8, 2016 on Hotels
Excelente estadía! Disfrutamos de un fin de semana muy romántico
5 out of 5
by A verified traveler

Amazing views from private pool suite

Posted Aug 7, 2016 on Orbitz
What a hidden gem - place is more beautiful than the pictures. Antigua was awesome to explore (about 30 min away) and Pacaya was fun to hike. Fuego lava flowing our first night at resort - what a treat. Food very well priced and tasty. Walter at front desk was so accommodating. We will be back!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 7, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Aug 2, 2016
Positive : Excellent location on the slopes of El Fuego , the suites with the private pool and jacuzi are wonderfull and very romantic. Negative: We think that for a 340 $ per night hotel ( without breakfast ) the hotel can put more attention on :maintenance of the suite and the surrounding, heating the water in the outside jacuzzi, more towels , more soap and shampoo and better quality of food in the restaurant. We informed the hotel at the check in that we are celebrating 37 years of marriage ... and nothing happened...
5 out of 5
by A verified traveler from california

Agradable serca del volcán

Posted Jul 20, 2016
Muy agradable con una vista panorámica excelente, servicio de restaurante súper delicioso,personal muy amables lo hacen sentir más que en casa
3 out of 5
by Sai Kuen from Guatemala

Ratón en la habitación

Posted Jul 4, 2016 on Hotels
Mi esposo mató un ratón que no nos dejó dormir toda la noche. Para el precio de la habitación, como mínimo uno espera que el hotel cuente con un sistema de control de plagas. Nos cambiaron a otra habitación y el gerente se disculpó. Pero no nos quedamos con ganas de regresar. Esperamos que después de este incidente, el hotel quiera invertir en control de plagas. El buffet estaba lleno de moscas.