Ratings based on 111 Verified Reviews

4.4 out of 5
78% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Cape Coral, Florida

Posted May 13, 2018
The phone líne didn't work, we needed to order some other things, our room had a balcony but no furniture to sit outside. We ask for something AND we had to go back to the recepción to ask again because the phones that they provide at the room are not working.
Comment from Hotel Management
May 15, 2018 by WalterC., Hotel Management
Dear customer, we regret the incovenintes, we already work in them
2 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Awesome place.. but

Posted Apr 23, 2018
Pros: Unique location
Cons: Amenities and better shower
Location: The best experience in life.. golf and see an active volcano doing fumes and lava VERY CLOSE Antigua Guatemala is 30 min bus trip
The experience is unique: location, active volcano, challenge golf course. The staff is friendly and responsive but the room is far from what you expect, Very bad amenities and shower (no water pressure)
Comment from Hotel Management
Apr 24, 2018 by WalterC., Hotel Management
Dear, Sr. we appreciate your feedback we work hard to improve these details
5 out of 5
Recommended
for Everyone
by A verified traveler

Most Beautiful place on hearth.

Posted Mar 23, 2018
I love theae place, peacefull place, clean and good service excellent.
Comment from Hotel Management
Mar 25, 2018 by WalterC., Hotel Management
we appreciate your feedback
4 out of 5
by A verified traveler from Guatemala

Too expensive for what they offer

Posted Feb 18, 2018
They gave me nothing for being a VIP member from a expedia. The walls of reception need maintenance. The food was Good, the staff wasn't. Had to wait 1 hour and 20 minutes for my room. ( I got earl... 20 minutes before the check in) they offered me an upgrade ( not for free even though I'm VIP member.... I thought if they have available rooms to upgrade to they give it, but no . I paid for the upgrade.) After all the waiting they gave me the room , with the bathtub dirty... The view amazing would recommend it just for these reason. In my opinion price is over rated...
Comment from Hotel Management
Mar 5, 2018 by WalterC., Hotel Management
Dear customer, thanks for your feedback, we work hard to serve you better
5 out of 5
Recommended
for Everyone
by A verified traveler from Hastings, mi

I love this place

Posted Feb 14, 2018
I love this hotel. The scenery is magical. The golf course is first class. The service is over the top good. It is set in the countryside a little ways from town, so probably not the best for nightlife, but the best place in the world to relax and feel pampered.
Comment from Hotel Management
Mar 5, 2018 by WalterC., Hotel Management
Dear customer, thanks for your feedback, we work hard to serve you better
4 out of 5
by A verified traveler

Posted Dec 26, 2017 on Hotels
Comment from Hotel Management
Dec 28, 2017
thank you for visit our hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Great views and espacious place, lovely pool

Posted Dec 17, 2017
I loved the views of the volcanos, the hot water in the pool was a great touch, the room is really spacious and comfortable and the jacuzzi was a great option too.
Comment from Hotel Management
Dec 21, 2017 by WalterC., Hotel Management
Dear Guest thank you for visiting our hotel we appreciate your comments
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Volcanoes reunion

Posted Dec 8, 2017
Pros: the location and the views from the 4 volcanoes
Location: you have Antigua Guatemala about 30 minutes away, but once your inside the hotel you don't watn to leave, you want to stay there and relax
This hotel is amazing great staff, costumer service is superb since the moment you drove inside the hotel, as soon as we park we had a staff member his name is ALFREDO, he was waiting in a golf car to carry our luggage to check in, since we check in Alfredo was great to all of us he was really friendly to our son, the room is big we had a king size bed, we stayed at a suite with a private pool and Jacuzzi inside the room, this a great hotel to relax and enjoy nature, the views on the restaurant are amazing, if you enjoy nature and want to get away from everything this is the place to stay.
Comment from Hotel Management
Dec 10, 2017 by WalterC., Hotel Management
Dear Mr. Carlos We appreciate your comments your congratulations were already transferred to the staff and especially to Alfredo who is special in customer service
2 out of 5
by A verified traveler

Posted Oct 24, 2017
Jacuzzi didn’t work. After everything was paid before. They charged me $200 for an upgrade that I did not ask, but they did not have enough rooms on that day ...
Comment from Hotel Management
Nov 15, 2017 by WalterC., Hotel Management
Dear client we work hard, for our guests we appreciate your comments
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice room but....

Posted Aug 23, 2017 on Orbitz
I stayed in a suite that probably doesn't get rented that often. I found a dead spider and mouse dropping underneath the pillow. The staff did come by and change the sheets but it had killed the experience. The hotel is beautiful, secluded, my room had a private pool and jacuzzi which were amazing. I suggest cleaning the room before being rented as opposed to cleaning it and just letting it sit there until the next guests arrive. The food was just ok.