True ski in ski out Hotel
Posted Apr 23, 2015
Fabulous hotel. When I arrived went to room I thought definitely coming again, by the last day I knew I would not.
That 5th star is debatable . Whilst the hotel itself may warrant it, the housekeeping forgot to leave complimentary water, coffee, forgot to top up water in coffee machine. Spa had no cotton wool or tissues you had to use toilet roll to wipe make up off which they defended people steak things, hello that's why you charge so much to cover that cost!
Restaurant the chef can't cook, he either gave steak raw or well done could not do medium-rare. Could not cook poached eggs. Their scrambled egg was runny inside, quite revolting. The spaghetti was tossed into litres of tomato sauce that would make any Italian cringe!
The waffles were kept on hot plate and were dried out as a result. The bacon was swimming in a container of oil. They sometimes forgot to offer us coffee when we sat down.
At 10am the buffet stops. So if you come down at 9.45am your too late because they don't just stop they remove everything so if you run out of juice or coffee it's gone that is not a 5star service!
Finally they booked us a return taxi and charged us €92 on top of the €788 actual cost! They ended up removing €80 when I complained.
What was great:- the position, the pool and the jacuzzi
What was bad:- the hidden hotel costs on lift passes, skis taxis (spent for 1 week skiing €2,000 on lifts and ski and taxi..), housekeeping and restaurant