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Reviews of Au Coeur du Village

5 out of 5
Au Coeur du Village
26 Montee du Chateau, La Clusaz, Haute-Savoie

Reviews

9.6

Exceptional

Rating 10 - Excellent. 57 out of 69 reviews" "
Rating 8 - Good. 10 out of 69 reviews" "
Rating 6 - Okay. 2 out of 69 reviews" "
Rating 4 - Poor. 0 out of 69 reviews" "
Rating 2 - Terrible. 0 out of 69 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel with the best breakfast buffet!! Hotel opened up for the season on the day of our arrival and we had a great stay.
Stayed 3 nights in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel organised our lift passes and ski hire before we got there. They also booked restaurants for us which was really helpful. They allowed us to have a late check out. Everyone was very friendly and we had a lovely stay.
Stayed 3 nights in Feb 2023

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Super convenient.
Stayed 3 nights in Jan 2023

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Sloppy service apart from reception which was excellent
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Alon, Montreal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Large , well equipped , clean, clearly on the ski area, great staff. Nothing is missing
Stayed 1 night in Dec 2019

10/10 Excellent

Laura, Surrey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel in central location
Lovely 5 day stay. If not eating in the hotel be sure to book a restaurant in town over the weekend as it gets very booked up.
Stayed 5 nights in Jan 2018

10/10 Excellent

Brice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and friendly staff
Amazing hotel in the heart of the village, just next to the ski slopes. The spa has a great swimming pool with jacuzzi, sauna, Hammam which is much appreciated after a day of skiing. Room was spacious and offered all what you expect from a relais et châteaux accomodation. Changing room with shower available after you checked out to be comfortable before travelling back from the village.
Stayed 2 nights in Jan 2018

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

HHA, Bahrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but...
Everything about the hotel was excellent... the location, lobby, spa, room, staff, food etc My only comment is about the beds... the mattress is just not comfortable

10/10 Excellent

Matthew, Colchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Possibly the best hotel we have ever stayed in.
We had a lovely stay at this hotel, it was extremely romantic, based in a lovely area, lots of restaurants nearby, the hotels staff were extremely friendly and helpful speaking both English and French fluently. The restaurant was booked up when we stayed at the hotel (plus it was a little out of our price range) so the staff recommended some local restaurants.

10/10 Excellent

Viktor, CzechIA-m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
in the heart of town
Superb and little to complain about. Thank you Expedia for free breakfast.

10/10 Excellent

Mick, Middlesbrough, Uk.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, superb hotel
Outstanding hotel, amazing location and great staff. Can't wait to return with my children next time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about it. Wonderful espresso machine in the room and hot milk provided by the staff. The room was spacious, the bed luxurious . A lovely coveted balcony to sit out on and enjoy the view.

10/10 Excellent

Robbie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, in a fantastic location
We loved the room decor and comfort, and the pool in the hotel was great as well. The staff were friendly and welcoming.

10/10 Excellent

A weekend skier, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricey. But worth it for a special occasion.
Well above average hotel for a small French ski resort. This felt more like the sort of accommodation and service in top American resorts. On site ski hire, valet parking, bags unloaded and loaded into car. Very attentive service. Good food and wine list. Only irritation was the free WiFi, which had long password for each device which had to be re-entered every use - not a user friendly system. For this reason I deducted a "facilities" point.

10/10 Excellent

Louise, Welwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
A wonderful 5 night stay and we will definitely return to this hotel and La Clusaz. The quality of the food here is very, very high with the deserts an absolute triumph. The service was exemplary apart from the last evening when they had suddenly got busy and were struggling to cope. The location right by the slopes is perfect, room very luxurious and the pool and wellness area all to a very high standard.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

CC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very friendly and helpful. I had a junior suite which was quite spacious but wardrobe space very limited - could be a problem with all of your ski kit. Lovely bathroom

8/10 Good

Stéphane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le Spa était plein de serviettes non rangées et le sol pas très propre alors qu’on était en effectif réduit à l’intérieur de celui ci.
Stayed 2 nights in Jan 2022

10/10 Excellent

Fany, Montpellier

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hôtel très bien situé avec un personnel aux petits soins et un petit déjeuner fabuleux
Stayed 3 nights in Jul 2020

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Serge, Genève

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Victor Manuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Laurent

De vraies prestations 5*
Tout simplement parfait.
Stayed 1 night in Aug 2018

10/10 Excellent

marc

Coeur
L'ensemble du personnel à notre disposition, avec un accueil irréprochable.
Stayed 1 night in Aug 2018

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week-end parfait
Très agréable séjour, hôtel bien situé Personnel attentif, souriant. Petit déjeuner copieux avec beaucoup de choix. Restaurant délicieux. Espace piscine spa tres agréable
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent week-end
Très accueillant, serviable, disponible. Un très bon moment, séjour un peu court (1 nuit) mais qui correspondait bien à notre besoin du moment.
Stayed 1 night in Aug 2018
Response from Céline Lecamus-Locatelli on Aug 16, 2018
Cher Client, Je vous remercie infiniment d'avoir pris le temps de nous envoyer vos impressions sur votre séjour. Je suis ravie que vous ayez passé un bon moment dans notre établissement. En esperant vous revoir très bientôt. Bien à vous. Céline Lecamus-Locatelli

6/10 Okay

Delphine

Liked: Cleanliness, staff & service
Disliked: Room comfort
Personnel attentionné, qualité hôtel décevante
Très bon accueil, et appel préalable très apprécié pour préparer l arrivée et le séjour. Chambre agréable, mais décevante : rideaux non occultants et hôtel bruyant (nous avons été réveillés par des voisins avec enfants peu discrets) . Très dommage pour cette classe d hôtel. De plus, le service d étage n est pas au niveau : la chambre n était pas refaite lorsque nous sommes revenus de dîner. L espace piscine est très bien , mais pas de serviettes disponibles.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very well positioned within the Village.
Stayed 2 nights in Aug 2018
Response from Céline Lecamus-Locatelli on Aug 9, 2018
Dear Guest, Thank you very much for your kind message. I am very glad you enjoyed your stay in our hotel and I hope to get the pleasure to welcome you again very soon. Best regards. Céline Lecamus-Locatelli

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reposant avec un service de qualité
Les chambres sont spacieuses et bien équipées. La baignoire à jet dans la chambre est un régal, de même que la piscine à l'intérieur de l'établissement. Le personnel est au petit soin durant tout le séjour.
Stayed 1 night in Jul 2018
Response from Céline Lecamus-Locatelli on Aug 11, 2018
Cher client, Toute l'équipe se joint à moi pour vous remercier d'avoir pris le temps de partager avec nous vos impressions sur votre séjour. Je suis ravie que celui-ci ait été à la hauteur de vos espérances. En espérant vous accueillir de nouveau très bientôt. Bien cordialement. Céline Lecamus-Locatelli

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Isa , Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Parfait à tous les niveaux. Tout le Personnel de L Hôtel = Chaleur humaine
Stayed 7 nights in Aug 2017

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !
Très bel établissement, très bien situé "au coeur du village" de La Clusaz. Très jolie chambre, spacieuse (suite junior), bien décorée et chaleureuse. Personnel d'un grand professionnalisme, constamment aux "petits soins". Bref, un excellent séjour !
Stayed 3 nights in Aug 2017

10/10 Excellent

christel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Des félicitations pour cet hôtel
4 eme séjour dans ce bel hôtel j'adore le personnel est vraiment au top mille merci pour votre accueil c'est toujours notre coup de coeur
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Orosmani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence à répéter!!!
En commençant par l'acuîlle à notre arrivée et ensuite le massage, le spa, le restaurant jusqu'à nôtre départ tout c'est passé d'une manière délicate et attentionné. On peux pas s'attendre mieux!!! Maintenant nous savons où nous loger à La Clusaz
Stayed 2 nights in Jul 2017

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un coin de paradis
Parfait

8/10 Good

Mats, Lidingö

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell med måttlig service
Fint och modernt hotell som ligger centralt i byn. Bra rum (junior svit) med tillgång till spa. Poolen domineras av barn mellan 16-19 varje dag vilket inte var riktigt bra. Personalen känns ovan matchar inte hotellets fem stjärniga status. Är inte något lyxhotell.

10/10 Excellent

João Paulo, Porto alegre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel surpreendente em La clusaz
O hotel é muito aconchegante. Instalações modernas e confortáveis. O restaurante principal do hotel tem um chef maravilhoso! O tamanho do quarto, os móveis e toda a roupa de cama e banho de extrema qualidade

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Paolo, Genève

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour TOP à la Clusaz
Superbe hôtel, service très sympathique (un minuscule bémol au niveau du service au bar le soir un peu avare sur la dose à 25€) et qualité de la chambre vraiment TOP, literie vraiment confortable. A refaire.

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week end détente en amoureux
Très bon accueil. Personnel au petit soin. Chambre très confortable. Restaurant Cin5 raffiné et très bon. Petit déjeuner royal et très copieux. Spa parfait. Un très bon moment de détente.

10/10 Excellent

Jean Christophe, Geneve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique hotel au coeur de la clusaz
Hotel remarquable, service impeccable, spa magnifique, restaurant etoilé. Idealement situé au coeur de La Clusaz, proche des remontées mecaniques. Abordable l'été, beaucoup moins l'hiver...

10/10 Excellent

Steve, Genève

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour avril 2015
Restaurant le 5 est tout simplement le meilleur que je n'ai jamais fait... A découvrir sans plus attendre. Le spa un peu petit mais les massages en vaut vraiment la peine...

8/10 Good

Stefan, Bayern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel
Schönes Hotel, noch besseres Essen.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Éveil des 5 sens.
Un séjour parfait. Un personnel attentionné, souriant. Un bémol eau de la piscine un peu fraîche. Restaurant servant une cuisine riche en saveur. Un bar ou il fait bon prendre un verre avant d'aller manger. Pour le reste a vous de le découvrir.