Amazing hotel and even better service
Posted Apr 6, 2014
We arrived very late in the evening, after the restaurant closed, so the staff thoughtfully put some food in our room. This was just the start of a wonderful week at this lovely, comfortable ski-in, ski out hotel suites. The room itself was a 2 bedroom duplex which worked extremely well for my wife and I, plus our 8 year old son, (who slept on a separate level from us). The main hotel has its own ski shop and lift ticket issuing facility so we were all set and ready to ski without even leaving the hotel complex. What really stood out for us though was the quality of the service - from the welcome from reception each day, to our poached eggs in the morning (especially cooked the way we wanted them), to the barman who made great cocktails, to the restaurant with its 5 course menu which changes every night. The guy who managed the restaurant was exceptional - he referred to us by name and no request was too small or to difficult. To finish the week, the staff offered to take our skis and boots back to the ski shop so that we didn't have to. This is the first hotel review I have written in 43 years of staying in quality hotels, and never before have I experienced such quality and friendly service. I would recommend this hotel to anyone, and we will certainly be back. The only criticism I have is that my wife and I ended our skiing holiday weighing more than when we started - too much quality food and wine!