Ratings based on 217 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from UK
Well-located HotelPosted Sep 22, 2015
Pros: The staff were friendly and helpful and the hotel was very well located. The lounge was comfortable. The hotel generally was smart and cosy.
Cons: The bed could be re-positioned so that it was not so close to the wall.
Location: There are plenty of places to eat in the town centre and the train for the Mer de Glace is very close.
We stayed for three nights in a Standard Room on the second floor. The hotel is within easy walking distance from the station and town centre. The room had a balcony with a view of Mont Blanc but also overlooked the railway. There were also tea/coffee making facilities. One side of the bed was too close to the wall which made it a little awkward to move around it. There was a safe but no fridge in the room. The bed was badly made by the housekeeping staff.
by A verified traveler from Malaysia
well located, but outdated hotelPosted Sep 16, 2015
Cons: rooms are outdated. could be fresher. Bathroom accessories are poor. No slippers provided( it is a 4 star hotel which offers superior room).
Location: great location of the hotel, walking distance to anything you like.
checkin in experience was poor. room was outdated. there was plastic cups in the bathroom, not attributes you see in 4 star hotels. TV was in guest room and not in the bedroom, so was inconvenient ( not that such destinations require TV, but certain people like to watch their morning news as they wake up). on check out, we were not charged for parking, and when we tried to explain the agent that they didnt include our parking fee, they misunderstood that we were trying to argue on the cost of the parking, ( speaking french) without knowing we understand the language. It was very disappointing to see that hotel staff assumes that its clients are robbers or bunch of argueing people. I wouldnt stay their and wouldnt recommend the place. In the end, it was OK as we spent little time in the hotel and enjoyed the place for which we came for.
for Couplesby Nicholas from London
Relaxing night with a mountain viewPosted Sep 1, 2015 on Hotels
Relaxing night with a mountain view
for Familiesby Alicia from Madrid
Hotel totalmente recomendable.Posted Aug 30, 2015 on Hotels
Hotel muy bonito. Cercano a la estación y al centro. Personal muy amable. Volvería sin dudar.
for Familiesby A verified traveler
立地&施設ともに最高！ サービスは…Posted Aug 26, 2015 on Hotels
シャモニーらしい建物や内装、 そして立地で、奥さん子供も大絶賛！ 山々を望むテラス席で戴く朝食ブッフェは、この上ない贅沢なひと時☆ 卵料理においては、その場で作ってくれ、出来たてを食べられるサービスが。(オムレツ、スクランブルエッグ、目玉焼き、ゆで卵。) 残念なのは、夕食時のレストランで、なかなかメニューを決められずにいて、何度もオーダーを取りに来させてしまったこちらも悪いが、その態度がイマイチだった事。 また、トイレットペーパーが無くなりそうだったのでフロントに電話をしたら「取りに来て」と言われ… 結局は届けに来てくれたが。 また、チェックアウト時、危うく宿泊代を二重に支払ってしまうところだった。(このサイトで前払いしてたのに！) フロントさん、キチンと確認してからでお願いします。 はたまた、ホテルの駐車場の完全遮断のゲートを開けるのに、教えてもらった事と全く違い、出られないんじゃないかと焦った。
for Familiesby morten from Holmsbu
Familie på fjellturPosted Aug 17, 2015 on Hotels
Familie på 4 som dro til chamonix for å oppleve fjell og fjellby Vi bodde på stort familie rom med utsikt over fjellene. God plass med 2 balkonger. Vi hadde kjempevær, så det ble liten tid til å være på hotellet. Men vi skal tilbake, både til chamonix og hotellet.
for Getaway With Friendsby THIERRY from singapore
ThierryPosted Aug 14, 2015 on Hotels
Excellent location and friendly staff. But the breakfast is overpriced and there is no free water in the room
for Familiesby Anders Roar from Oslo
Godt hotell med god beliggenhet!Posted Aug 5, 2015 on Hotels
Overnattet i Chamonix på vei nordover i Europa. Hotel Mercur viste seg å være et veldig bra hotell sentralt beliggende i sjarmerende Chamonix. Vi fikk et familierom til 4 som fungerte meget bra for oss. Hyggelig betjening og den rimelige frokosten var mer enn bra nok for oss. Dette hotellet anbefales!
for Everyoneby A verified traveler from UK
Super Hotel close to StationPosted Aug 4, 2015
Pros: Super Room
Location: Could not be closer to station and easy walk to Chamonix attractions
Hotel room was excellent with all facilities ( including a deck chair on the balcony!). Location only 50m from station so no hassle if arriving by train. Easy walks to Mont Blanc cable car and train to Mer de Glace.
for Business Travelersby A verified traveler
professionnalismePosted Aug 3, 2015 on Hotels
une nuit, reservation internet, aucun probleme. a savoir si ce n'est pas le cas, les hôtels de montagne libérent les chambres a16h. la réception a pu me libérer une chambre pour 14h avec professionnalisme et réactivité. cet hotel dispose de belle chambre, la vue sur le mont blancs pour certaines est appréciable. recommandé !