Ratings based on 382 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from valencia

Very comfortable but out of the way

Posted Jan 8, 2018
Most pleasant hotel, staff were very friendly and helpful. The spa was just amazing and In Jan there were only 4 -8 people in it. We were pummelled by every sort of water jet. Great fun. Outdoor pools Looked fab but too cold in Jan. If you exit by the garden there is a lovely walk along the beach and 1 V expensive cafe and 2 reasonable cafes 15 min walk away. We had a fab paella in El Portet and a brill fresh orange in Sant. 3/4 hour to walk off roads into Altea. It was great for 2 days and we can walk, but if you have any mobility issues it's very remote. Dinner was ok and 70 euros for 1 starter 2 mains 2 puds and 1 wine.
Comment from Hotel Management
Jan 22, 2018 by Quality Department. , Hotel Management
Dear Roberta, Thank you for choosing SH Villa Gadea for your recent visit to Altea and for sharing your experience with other travellers. Best regards, Quality Department SH Villa Gadea Hotel
3 out of 5
by A verified traveler from NEW YORK, NY

5 Star Minus 2

Posted Dec 8, 2017
A 5 Star Hotel claim with 3 Star service! : -Room not properly cleaned - no access to major news tv channels like CNN OR BBC NEWS? But if you want fake Russian or Chinese tv they have several options! I found this disturbing! -Sheets rough like sand paper -towels need to be replaced (just old) -no access to indoor pools unles you get a very over priced spa treatment - breakfast too expensive for the quality - stayed 7 nights; hotel 70% empty; management unwilling to accommodate room upgrade to a view of the sea unless surcharge was paid! There are many options in the region that would be a better holiday destination! Search well for options! The region is rich in 5 Star hotels with the amenities expected!
Comment from Hotel Management
Dec 11, 2017 by Quality Department. , Hotel Management
Dear William, We very much regret that you’re not satisfied with our service as it stands. Your opinion and that of all our clients is of the utmost importance to us. Regarding the breakfast, we would like to inform you that if you do not want to access in our Breakfast Buffet, in our Lobby Bar, near Reception you can order a breakfast a la carte. The Spa access is not free of charge indeed but during your stay there was a speciall offer to access to our Spa; 40€ per two persons. We have diferent international channels; several english channels, german, italian, french, russian and chinese, we regret we do not have those that you want, we will check in order to improve our offer. We hope that you room with double bed as you requested during your reservation was as you like. We can assure you that we’ll get working on ways to improve our service straight away. We hope you choose to stay with us again and rest assured that we will do our best to make your stay thoroughly enjoyable. Yours faithfully, Quality Department SH Villa Gadea Hotel
4 out of 5
by Kenneth Alan

Good hotel during off season

Posted Nov 17, 2017 on Hotels
The hotel is a very good Spanish five star. More of a four star for international travellers. Room was good except for bad smell of cigarette smoke when entering. Buffet breakfast very good and dining area pleasant whilst in off season. with capacity of 600+ it would be a different picture during peak season.
Comment from Hotel Management
Dec 1, 2017 by Kvalitetsavdelingen, Hotel Management
Dear Kenneth, Thank you for choosing SH Villa Gadea for your recent visit to Altea and for sharing your experience with other travellers. Best regards, Quality Department SH Villa Gadea Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from kent

Posted Oct 11, 2017
Pros: Nothing was to much trouble for staff
Cons: Tea making facilities in room
Whilst we enjoyed the area very much and are frequent visitors we were disappointed that we were unable to book appointments for spa treatments due to a wedding.
Comment from Hotel Management
Oct 16, 2017 by Quality Department. , Hotel Management
Dear Brit, Thank you so much for taking the time to review your recent stay with us at SH Villa Gadea hotel We appreciate your feedback and please be assured that your comment have been taken on board. Best regards, Quality Department. SH Villa Gadea Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from Ireland

Posted Oct 1, 2017
Pros: Staff
Cons: Tea,coffee making in room
Hotel fine ,tea making facilities missing from room
Comment from Hotel Management
Oct 2, 2017 by Quality Department. , Hotel Management
Dear Alex, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Quality Department SH VIlla Gadea Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Nottingham

Tremendous hotel and location

Posted Sep 27, 2017
Get the negatives out of the way first. Some repairs needed around the pool areas and around the Oletta restaurant just looked abandoned. We were glad that we didn't have food included during our stay. We had breakfast one day and dinner another. These were both over priced even though the food on offer was exvellent. The hotel and staff were terrific. Fran on the desk was a standout for us. The room was clean and spacious.
Comment from Hotel Management
Sep 28, 2017 by Quality Department. , Hotel Management
Dear Lyndon, First of all, we would like to thank you for taking the time to leave a writing review of your experience on your stay, so that we can analyse it and see those points that can be improved in order to meet our guests´ expectations. Regarding your comment about Olleta Restaurant is a restaurant external, is not inside the hotel. Yours sincerely, Quality Department. SH Villa Gadea Hotel
5 out of 5
by A verified traveler

beautiful hotel in Altea. Stunning exclusive area.

Posted Sep 23, 2017 on Hotels
The staff of this hotel go beyond the call of duty. They are attentive and professional and always a highlite of a trip to the Costa Blanca We thoroughly enjoyed it. As always. This exclusive resort in Altea is a must visit.
Comment from Hotel Management
Sep 27, 2017 by Kvalitetsavdelingen, Hotel Management
Dear guest, Thank you for being our guests! We are very happy to know you enjoyed your stay so much! Your comments about the team are highly appreciated. Thank you very much for recommending us! We wish to welcome you back in the near future and do not doubt to contact us, Best regards, Quality Department. SH Villa Gadea Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very nice and comfortable

Posted Sep 19, 2017
Good hotel but pool water was very cold, drinks extremely expensive and no tea or coffee maker in room.
Comment from Hotel Management
Sep 23, 2017 by Quality Department, Hotel Management
Dear Ian, Thank you for stay with us during your holidays in Spain and thank you very much for your feedback about the coffee making facilities. We would like to inform you that there is coffee machine in our Deluxe and Junior Suites. Hopefully we will welcome you back to our Hotel SH Villa Gadea. Yours sincerely, Quality Department. SH Villa Gadea Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Sussex, England

Excellent hotel and services

Posted Sep 10, 2017
Pros: service level was excellent
Cons: Noise level in dining room was a little high at breakfast, but acceptable
Location: close to beach and nearby town was interesting
Wonderful experience and very helpful staff. Excellent location. Massage service given by Raquel was outstanding.
Comment from Hotel Management
Sep 12, 2017 by Quality Department, Hotel Management
Dear Bryan, Thank you for stay with us during your holidays in Spain and thank you very much for your feedback about the buffet as this will help us to improve our service. Hopefully we will welcome you back to our Hotel SH Villa Gadea. Yours sincerely, Quality Department. SH Villa Gadea Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from southampton

One night stop over

Posted Sep 4, 2017
Great hotel close to the beach lovely grounds and pool areas with swim up bar. Staff couldn't do enough
Comment from Hotel Management
Sep 12, 2017 by Quality Department, Hotel Management
Dear Mark, Thank you for being our guests! We are very happy to know you enjoyed your stay so much! Your comments about the team and the pools are highly appreciated. Thank you very much for recommending us! We wish to welcome you back in the near future and do not doubt to contact us, Best regards, Quality Department. SH Villa Gadea Hotel