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"Front desk customer service very nice and helpful"

"The staff was great. Property was outdated, but clean. Area felt safe, but neighbors were working on a vehicle and hammering all night. Breakfast was good, but not a lot of options."

"The room was so clean and nice and the staff was helpful and accommodating. "

"Bathroom needs an upgrade. I didn't take a shower. "

"The room was very clean. The beds are comfortable. The staff was friendly. I did have torn linens on the bed but no other complaints. Breakfast was very adequate. "

"I thought I had found a place to always stay in Jacksonville. However, this trip has made me rethink that. It all started with the receptionist telling me she was including a blue card with my room key that would open the side doors. We came in late Friday night and had to park on the side, I thought, that's ok I can open this side door and not have to walk around to the front. The blue card didn't work. So we go up to the room to take a shower and turn in for the night. Then, no hot water. The next morning I get up and there is one coffee pod that was med roast, the others were all decaf. We spoke to one of the girls cleaning the rooms and she said she would put some coffee in the room. She did do that, she didn't change sheets or make the bed, just coffee, there was no kleenex either but that's all she agreed to I suppose. So I check my email Sunday morning and I got a message to check out online. That didn't work either. I go down to the front desk to check out and was presented with a bill after I already pre paid online. I rarely write bad reviews, but for the prices nowadays, I was very disappointed. I most likely will be looking elsewhere on our next trip to Jacksonville. "

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"Yes the room was very clean and staff was friendly"

"Got there and told us the The room we reserved was overbooked; they gave us a small room and we are all tall people. Had to get and pay for an extra room because we didnt fit. They told me it was a "system" mistake and ended up having to pay for their system's flaw...Not fair. Rooms are VERY dark, only one lamp working. "