All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Been using this hotel for several years. Always been safe and clean. However the bedrooms start to show their age with peeled or patched wallpaper and the desk chair had a large tear on it.
But still a friendly, quiet and conveniently located hotel.
Claudette
Stayed 1 night in Mar 2024
6/10 Okay
Alice
Mar 13, 2024
Liked: Staff & service
Alice
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 25, 2024
Dear Alice,Thank you for your review. We hope to see you again where we can provide you with a 5 star experience.
Dear Faye,Thank you for your 5 star rating! We are glad to hear our location was convenient for you. We hope to see you again.
8/10 Good
Tina
Traveled with family
Feb 25, 2024
Liked: Cleanliness, amenities
Nice sized room and very clean.
Tina
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 25, 2024
Dear Tina,Thank you for your kind review. We are happy to hear your stay was enjoyable. We hope to see you again!
8/10 Good
Donna
Traveled with partner
Feb 25, 2024
Liked: Cleanliness, staff & service
I regularly come to this Best Western when I come to visit my son. Normally we are pretty satisfied with the hotel and staff. This trip was different in the condition of the toilet, finding lady bugs in the room, poor assistance with replacing room amenities (ie cutlery)
Donna
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 25, 2024
Dear Donna,Thank you for your loyalty to the Best Western Orangeville. We deeply apologize for your experience as this is definitely not up to our standards. Your comments have been reviewed with our team to ensure this does not happen again.Thank you for staying with us.
4/10 Poor
Sarah
Feb 25, 2024
Sarah
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 25, 2024
Dear Sarah,I’m sorry that you did not find us to be a good value. Your feedback is welcomed as it allows us to monitor and improve. We hope to see you again so we can provide you with a superior experience.
Dear Michelle,Thank you for your 4 star rating. We are happy to hear the size of our room was accommodating to your needs.Hope to see you again!
10/10 Excellent
Luke
Business traveler, Traveled with family
Feb 23, 2024
Needs renovation. Hotel is in poor condition
Luke
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 25, 2024
Dear Luke,Thank you for your review. We appreciate your feedback. Please note we do have renovations in mind for the near future. We hope to see you back again.
10/10 Excellent
Darren
Traveled with family and small children
Feb 11, 2024
Liked: Amenities
Great staff, great room great visit!
Darren
Stayed 1 night in Feb 2024
Response from Management on Feb 12, 2024
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
Dear Denis,I’m sorry that you did not find us to be a good value. We aim to impress, so I'm sorry your stay was not satisfactory. Guest satisfaction is our highest priority and I regret that we left you underwhelmed.
Breakfast should be open later… stayed New Years Eve and not up at the crack of dawn to make it to breakfast. Disappointed to arrive for breakfast at 10am and not able to have anything to eat.
Dear angela,On behalf of our entire team, I would like to apologize for not exceeding your expectations. We hope you will visit us again so we can provide you with a better experience.
8/10 Good
John, McDougall
Traveled with partner
Dec 28, 2023
Liked: Cleanliness, staff & service, amenities
Our room had a musty odour and some of the wallpaper was peeling.
John
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 3, 2024
Dear John,This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness and maintenance of the room. Your feedback is of great importance to us and allows us to monitor and improve our service continually. Thank you for staying with us.
Check in staff was extremely nice! Pleasant, breakfast was great! Maintenance gentleman was so friendly, cleaning staff was also friendly! Definitely a great place to stay well done.
Check in was good but found the room and much of the hotel needing repairs and updating. Awls in the room had stains and wallpaper coming off. The shower was dirty and the grout was starting to grow mold. My son and I spent time at the pool and found much of the same. While talking with other guests found the noticed the same issues. For the price of the stay it was not pleasant. But I have stayed a worse.
Very clean, modern, bright facility with friendly and helpful staff
Sarah
Stayed 1 night in Oct 2023
4/10 Poor
Anna
Traveled with partner
Oct 6, 2023
The room was very dated. The lobby was taped off because of water damage. The room AC was not working at all, opened the window and all you could hear is cars driving by. Tried connecting to the tv but couldn’t because there was no remote for the tv just the Rogers box. Very disappointed
Anna
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 11, 2023
Dear Anna,I’m sorry that you did not find us to be a good value. Guest satisfaction is our highest priority and I regret that we left you underwhelmed. Your feedback is welcomed as it allows us to monitor and improve. Thank you for taking the time to share your review with us.