TRINA, front desk clerk, is extremely rude.
Posted Jan 19, 2016
First, I want to say the dining room help and cleaning personnel are extremely polite, which is why I rated a one. I booked this hotel to spend time with my grandchildren, who live in Huntingdon. We wanted to enjoy some family time around the indoor pool. Everytime we passed the front desk, Trina would scowl in our direction and was very upsetting to my grandchildren. Around 10:00pm my 10 year old granddaughter asked Trina, at the front desk for more towels, she told her NO!. I then went up and requested more towels, Trina told me we had reached our limit. I said we only had 6 towels, and that was not even 2 per person (total of 4 people overnight). She then informed it was "hotel policy" to limit towels. I asked for a manager and Trina informed me the manager would be in tomorrow, but she did not know his name or when he would arrive. I have stayed at the Mariott in Huntingdon many times and will NEVER stay at the Comfort Inn again. We did not feel welcome at this hotel.
Comment from Hotel Management
Jan 23, 2016 by Sales Manager, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.