Could do better
Posted Aug 24, 2015
This hotel was in a convenient location for us, and we appreciated the availability of enclosed parking. The staff were helpful, friendly and efficient, the bed was comfortable and the breakfast was adequate. Our main complaint was that our room was in need of some basic maintenance. Our bathtub had a chip, the shower screen leaked badly at the hinge (huge puddle on the floor after showering) the bath panel was loose, the silicone sealant was black in places and missing in others. Part of the security lock on the room door had broken off and had not been replaced and this was also the case with the hook on the bathroom door. The public areas of the hotel appeared to be in reasonable condition, (although there was a mark on the ceiling in the main part of the hotel from a previous leak) but our room had a very neglected look and we felt that a room which cost about £100/night (at a reduced rate) should have been in better condition.
As is usual in most hotels, the bedding was far too hot for summer conditions and we had to resort to taking the duvet out of its cover and using the cover as a top sheet. The sound insulation between the rooms was also very poor. Last but not least, we were woken at 4.45 a.m. on the first of our 2 nights by a loud knocking on our door. Someone (but not us) had requested a wake-up call - I thought they usually did this by phone!