Unacceptable customer service.
I stayed at this location for one night with my wife and 4 month old son. The rooms were ok but the staff is terrible. Shortly after checkout I noticed a mystery charge for $150 from this Super 8. When I called to clear it up I was informed that the charge was for smoking in the room. We had our 4 month old with us and neither of us smoke...
When I finally got a call back from the manager she told me she would have to go out and buy the deodorant and air freshener we use to see if that was the smell. If she couldn't find it I would have to wait for her to order it online. She subsequently implied that we had been using drugs in the room.
I can not stress enough how upsetting this experience has been. We are not a couple of kids pisssed about getting busted smoking in a no smoking room, we're parents, who don't smoke, who don't appreciate being accused of using drugs in the same room as our baby, and certainly don't appreciate being charged for it fraudulently.
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
Greetings, Samuel B...
This is an unfortunate situation for us both. The room you and your family stayed was just recently remodeled with new paint, bedding and decor; and as such, was as fresh as a daisy when you checked in.
Regrettably, even though we did not see you light up in the room, your room had, at the time of discovery by our housekeeping staff after you checked out, a discernible and unmistakable skunk-like odor associated with smoking. This odor was verified by our manager and maintenance crew.
The process to rid the room of this odor is arduous and necessary so as not to offend future guests occupying the room. The $150 charge is solely for mitigating the offensive odor caused by smoking-related products irrespective of how they occurred.
We clearly state our non-smoking room policy on the registration card you signed at the time of check-in. That way everyone is on board and there can be no mystery as to why the charge was made.
Again, it is regrettable; however, necessary. Thank you for your understanding.