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Reviews of Hotel New Regina

3 out of 5
Hotel New Regina
Grote Markt 45, Ypres

Reviews

7.6

Good

Rating 10 - Excellent. 63 out of 196 reviews" "
Rating 8 - Good. 67 out of 196 reviews" "
Rating 6 - Okay. 38 out of 196 reviews" "
Rating 4 - Poor. 16 out of 196 reviews" "
Rating 2 - Terrible. 12 out of 196 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

7.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

Tristan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the very middle of Ypres. Perfect for our short stay!
Stayed 1 night in Dec 2023

8/10 Good

Ross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean property with a lift. Excellent breakfast. On site coffee shop. Parking is an issue as you need to use street parking some distance from the hotel which has a maximum of three hours 9am to 6pm.
Stayed 1 night in Jan 2024

10/10 Excellent

Albert

Stayed 1 night in Dec 2023

10/10 Excellent

Morales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfortable, regularly cleaned and very comfortable bed. We got to enjoy the beauty of the cathedral and the marketplace from our windows. There were really great restaurants at least a minute away and chocolates galore. Great location. Free parking was about 3 mins drive and 6 mins walk back to hotel.breakfast was excellent and always fresh.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sammy-Jo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 1 night stay as a family here. Room was lovely, modern, clean and left shower gels etc for us. Lady on reception and lady doing the dining area/breakfast polite and helpful too. Instructions not very clear on parking so be sure to ring up in advance or email hotel as you only get 30 minutes free outside of the hotel, but there is a large market square opposite you can park at, but I did see a sign upon our exit saying you can’t park there on a specific time, so best to check out. Chocolate shop next door, restaurants and shops in walking distance as soon as you leave the hotel, access to hotel is via ramp and it has a lift and a restaurant. We visited and stayed in Ypres to see the last post which was good, but unfortunately the bridge was under refurbishment however they are doing a new exhibition which I think it due next year. Breakfast was of a good variety, hot and cold, mixed meats, sausage, eggs, beans, cereal, croissants etc. overall a pleasant stay, would recommend and would stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

HD

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Helpful staff. Good breakfast. Thanks!
Stayed 2 nights in Sep 2023

10/10 Excellent

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Brent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with a wonderful view. Delicious breakfast. Convenient to access by walking from the train station. Highly recommended!
Stayed 1 night in Jul 2023

8/10 Good

Jean, Schediac Cape

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to all historical buildings and plenty of restaurants and shopping close by
Stayed 1 night in May 2023

10/10 Excellent

Dominic

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and great property in the perfect location. Many thanks
Stayed 3 nights in May 2023

10/10 Excellent

Kaye

Stayed 1 night in May 2023

10/10 Excellent

Brenda

Stayed 1 night in Apr 2023

10/10 Excellent

Malcolm, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near too centre of town with car parking facilities
Stayed 5 nights in Jul 2017

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was closed for renovation, We had booked a room but we're left high and dry, Thank you UK hotels

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible communication
Well after arriving to find hotel closed for reservations in January, with no responce from Expedia, Finally getti g onto customer service, to be told, we needed to prove this, then being insulted by c.s. after they rang hotel, and made out they spkoe to reception, when we know the hotel has been gutted, Very poor, unproffessional, on both expedia & hotel regina. We will be following up on our return.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant room, great location, great bathroom, small elevator

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION
WE HAVE STAYED HERE SEVERAL TIMES.WE HAVE ALWAYS HAD A GOOD STAY.GREAT LOCATION FOR YPRES CENTRE.STAFF ALWAYS HELPFUL.

8/10 Good

Luvpug, Tunbridge Wells

Liked: Cleanliness, staff & service
Great location, attentive staff.
Enjoyed our stay. Wonderful welcome. Great location. Good food and chilled wine. Rooms are basic but are clean. Not expensive so overall good Value.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Lovely hotel great staff

8/10 Good

Verified traveler

Liked: Staff & service
4 Day visit to WW1 Battlefields
Had a great time and Hotel Regina in absolutely right location to do what we wanted to achieve. Staff brilliant and breakfasts really set us up for the day, but room and general condition of hotel - outside the restaurant - needs improvement. As I say though, great stay and for the cost this was good value for money.

2/10 Terrible

Toots, Devon

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible.
There are a few good points: The hotel is right in the centre of Ypres - a few metres away from the Menin Gate. The hotel is of historical interest as the it was involved in the rescue of Allied airmen. However, Hotel Regina is just not a good place to stay. The downstairs area looks ok, but the upstairs is badly maintained and dirty. No air con, dangerous windows, and scruffy carpets and furniture. The extra occasional bed was in a state. Most importantly though, in the morning we got up quite early to discover we were being bitten by small red bugs which appear to be resident in the seams near the head of the bed. I have never left a hotel so quickly in my life. It was disgusting and distressing - two weeks later I still have horrible welts all over my body. Please read all reviews before staying. We were in Room 31 - it was horrible. I'm disappointed that a hotel of historical interest like the Regina is not being properly maintained. Owners of properties like these have a responsibility to maintain them properly. It is not enough to buy a place and then leave it to rot. Please ensure there is adequate money to properly maintain it. We chose this hotel because of it's location and historical background as I'm sure many other guests have. I'm sure guests would be willing to pay a little more if the owners sorted the rooms out and properly cared for the building. I would absolutely not recommend it.

10/10 Excellent

Geoff, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay at The Regina,the location is great and we were 5 minutes walk from The Menin Gate (8pm Last Post Ceremony). The Hotel itself is very stylish and we stayed in a refurbished room which was excellent. The owner Saskia couldn't have been more helpful and she told us about the plaque on the side wall, for anyone interested in WW2 history the hotel has it's own tale to tell,worth researching.

10/10 Excellent

Linda, Perth WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the atmosphere in beautiful Amsterdam.
we stayed one night on the way to see relatives, it was so much fun, needed another week. Amsterdam is a great place for eating, drinking, sightseeing, relaxing znd shopping. People re friendly and helpful and the atmosphere is wonderful.

6/10 Okay

Linda

Had to find someone to check us in and check out. Denied we had a triple room until I should them our reservation. Elevator didn't stop on our floor so we had to carry luggage up an down stairs. No AC so we opened Windows but extremely noisy outside with traffic and socializing. Not worth the price.

6/10 Okay

Verified traveler

Disliked: Room comfort
Nice camp bed
Most aspects of the hotel were fine, however the room we were allocated (room 40) was a bit of a joke. I think it is meant to be a "suite" or an "aparthotel", however that meant there was a double bed in the what was the bedroom, and a fold up camp bed in what passed for the lounge / kitchen. Not quite what I expected when I booked a twin room.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
After viewing the room which was dusty, cracked tiles in the shower room and the fridge stunk like it had not been cleaned for weeks we felt that we could not stay especially with small children. We had been asked to pay up front without seeing the room and when asking for the money back the receptionist offered just an extremely small amount of the £130 euros we had been charged. The manager then turned up with no idea of customer service at all. She was smarmy to say the least but also had quite a nasty tone to her voice. She practically said what do you want from a 2 star hotel and that she was proud of the room she was offering. She insisted that she would not refund the charge. We have stayed in many hotels with this rating before and have had very clean rooms indeed. This experience ruined our first time in Ypres.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No telephone, iron board, unavailability of staff
Good location In the hotel, no one will be available to address any problems you have, you get to meet them once in a while if you are lucky Poor lighting inside the room No space to move around though the overall area seems to be decent

8/10 Good

A

Liked: Cleanliness, staff & service, room comfort
A few days on way back from France, hotel in an excellent position for visiting the area and has a history from WW ll, part of which with another Belgian hotel formed the basis of television series set in WW ll Overall a pleasant stay with good hosts. Some rooms have been refurbished, other rooms and areas need a little TLC but, without spoiling the general atmosphere and character of the hotel.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Mentors
Owner tries very hard but his staff are letting him down, bar staff to busy talking to friends instead of serving clients. Maids do not care about cleaning room properly. Telephone, Internet, hairdryer and lamp by bed did not work. Front desk staff very rud and not helpful. Parking is a huge problem, handicap would have a problem. Food menu not very versatile.

8/10 Good

Sue, Adelaide, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location and top-notch hosts
We were allocated a fabulously spacious room, with views over Market Square. The furnishings were a little tired and dated, but it was inmaculately clean, the beds were super comfy, and the heating most efficient during the very cold days we were there. The thing that set this hotel apart from any others were the hosts, Saskia and Kris. They have been in the hotel industry for years and it shows. They were most hospitable and super-friendly, and their knowledge of the area fantastic. We were having trouble getting a battlefield tour last-minute. Kris picked up the phone, and put us in touch with the fabulous Annette, who put together a tailor-made tour for us. The Hotel's breakfast was also top class, with the ever-cheery Kris always close by. He never missed a beat. We also had lunch in their dining room. The vol au vents were the best - the pastry superb.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
In the heart of downtown Iepres, beautiful setting

10/10 Excellent

Ian, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all the attractions.
Nice hotel. Close to all the attractions in Ieper.

8/10 Good

Helen, Dartford

Liked: Cleanliness, staff & service, room comfort
Stayed for one night. Hotel is in an ideal location for exploring ypres. It is opposite the cloth hall and a short walk to from the menin gate. We had a family apartment which was big. The room was a bit 'tired' but they are slowly renovating all the rooms. The couple who own the hotel are really friendly and happy to help with anything. This was our second visit to the Regina and would happily go again.

6/10 Okay

Mark, Normanton, West Yorkshire

Liked: Staff & service
Disliked: Property conditions & facilities
Location, location
Location, looked like the hotel was in the middle of a makeover. Bed comfortable, room tidy.... None of our main lights worked and our TV was missing.... Clean and quirky!! I would say the staff from start to finish was friendly and very helpful. Don't be put off re refurb I would still highly recommend this hotel which is obviously going to get better. You could not beat the location!!!

8/10 Good

alan, ashford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day stay
the owners are very friendly and very helpfull.good breakfast

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good pace
Nice hotel brilliant location very clean ...........................

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Paul and Jackie, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angel hosts
We are longstanding habitues of the Hotel Regina. All who use it know of the excellent service and splendid breakfasts supplied by this splendidly situated hotel. All who like individuality and the feel of a family hotel value its quirky atmosphere - where else will 202 and 22 be feet apart but separated by a miniature flight up and then down, or accessed on the level via a lift shaft. Don't come here if you want plastic veneers and plastic smiles; don't miss out if you value genuine hospitality and real people. Oh, I haven't mentioned the many extra miles your hosts will go if you are in trouble as we were.You can't buy that.

10/10 Excellent

harry, surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay
Arrived and was put in a room at the back of the hotel so it was quiet for us as the xmas market and fair was on outside, We asked to be moved to the front as we did not mind and the owners said no problem and even upgraded us for no extra charge the owners are very nice and helpful and the hotel is in the perfect position right on the main square would recommend it to everyone

4/10 Poor

Steve, Nottingham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing and expensive.
I last stayed here over 20 years ago and I don't think anything has changed. The fixtures and fittings look very tired and the room was small. Our radiator was broken and on full heat all night - very uncomfortable. The Wifi was slow. On a plus note the hotel owner was very charming and the location is right in the centre of the town.

10/10 Excellent

Stuart, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regina Hotel, great place, great location.
Perfect location, in the centre of town. Chris and Saskia are a great couple, really friendly and make you welcome as soon as you walk in. If you are going to Ypres, stay here.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Helpful and friendly staff but room was really disappointing.

8/10 Good

Kim, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and friendly
The friendliness and welcoming attitude of staff and owner more than made up for any shortcomings of the room eg no hair dryer. Perfect location. Highly recommend the restaurant for quality local fare

4/10 Poor

Victor, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Take care on the rickety stairs
Local tour guides say Regina was a premium hotel in its time. That was some time ago. The internal stairways are a danger--beware. My room was made up irregularly--some time coffee pouches left--all very random. The breakfast offered lacked imagination. The shower was blocked up and turned into an ankle high bath. The staff were sincerely insincere.

10/10 Excellent

Mark, Feugeres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your doing a great job, thank you
Superb Hotel. very friendly staff who made me feel very welcome.

8/10 Good

Ian, warwick, UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
townhouse hotel on ypres market square
This hotel is in the best place in ypres. Apartment style rooms we stayed in were enormous but apparently being refitted after our stay. Room was tired and commercially below par. The bathroom was challenging with space though the actual equipment was all functional. Staff were nice and very helpful. I believe with some updating this hotel would be very good.