Ratings based on 79 Verified Reviews

4.1 out of 5
95% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jan 19, 2018 on Hotels
Room was basic but clean, service in restaurant was good but food not much to write home about. I had the burger, quite bland and the chips seemed like they were re heated from the day before.
Comment from Hotel Management
Jan 23, 2018 by Carole, Hotel Management
We were sorry to read that our burger was not to your taste. We can assure you that all of our chips are freshly cooked but will pass on your comments to our chef.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Dec 22, 2017
Cons: We had a lovely, comfortable stay. The only thing that I would change is a bit more time to eat breakfast on the Sunday morning and later cut-off time
We enjoyed our stay at this hotel. It was comfortable, clean, good location for our needs, friendly & efficient staff.
Comment from Hotel Management
Dec 26, 2017 by Carole, Hotel Management
Thank you for your review. We are delighted that you enjoyed your stay and hope you will stay with us again when next visiting the area.
3 out of 5
by Chris wilton

Unfriendly staff

Posted Dec 11, 2017 on Hotels
We didn’t find the waiting/bar staff very friendly towards the end of the they were taking drinks while we were dancing even with our bags and stuff on the table
Comment from Hotel Management
Dec 26, 2017
We apologise if your drinks were removed or if our staff appeared unfriendly in any way. Empty glasses are removed as often as possible to keep tables clear for guests. If anything was removed we can assure you it was accidental.
4 out of 5
by Gary

Posted Dec 1, 2017 on Hotels
Comment from Hotel Management
Dec 5, 2017
Thank you for your 4 star rating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
Hotel restaurant food is good and good location for business traveling. However the wi-fi appears slow.
Comment from Hotel Management
Dec 7, 2017 by carole, Hotel Management
Thank you for giving us a 4 star review. If your wi-fi is slow during your next visit please advise us and we can look into it.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel close by Thornbury castle.

Posted Nov 15, 2017
Nice hotel recommended by Thornbury castle staff where we attended lovely wedding. Our room was spacious and clean. Great shower. Would recommend to friends.
Comment from Hotel Management
Dec 5, 2017 by carole, Hotel Management
Thank you for your 5 star review. We are delighted that you enjoyed your stay and hope to see your again.
5 out of 5
by Paul

Posted Nov 10, 2017 on Hotels
Comment from Hotel Management
Dec 5, 2017
Thank you for your 5 star review.
5 out of 5
Recommended
for Everyone
by A verified traveler from Great yarmouth

Nice hotel

Posted Sep 12, 2017
Very nice and friendly hotel . lovely breakfast, rooms are very well presented.
Comment from Hotel Management
Sep 16, 2017 by Carole, Hotel Management
Thank you for your review. Your comments are much appreciated.
4 out of 5
by Hugh

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Sep 16, 2017
Thank you for your 4 star review.
5 out of 5
by David

Posted Jul 22, 2017 on Hotels
Good value for the money. Unfortunately I can't comment about food as I didn't eat there.
Comment from Hotel Management
Jul 31, 2017
Thank you for your 5 stars. We hope you have the opportunity to eat in Carriages Restaurant during your next visit.