Ratings based on 140 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
for Couplesby Gonzalo
Posted May 25, 2015 on Hotels
for Getaway With Friendsby Susan from Oxford
Wonderful viewsPosted May 18, 2015 on Hotels
The shuttle bus service was excellent to and from the hotel. The views were amazing and the village above had some little bars where we ate, Gerrys bar was brilliant and provided us with a car service. The downside of the room was that there was no place for soap in the shower and the shower head wasn't very good. Our last 4 star hotel had had tea making facilities but this one didn't which was a bit of a disappointment. There also wasn't a safe in the room but one at reception, not very convenient.
for Couplesby Zintae from Seoul
Nice hotel in AmalfiPosted May 13, 2015 on Hotels
Extraordinary view, nice staffs and cool location on the hill. Will stay again when I come to Amalfi.
for Couplesby Graham from Southport
Week in AmalfiPosted May 9, 2015 on Hotels
Old fashioned, but best value for money around. View fantastic
by A verified traveler from Zurich
Scandalous staff behaviorPosted Oct 20, 2014
Pros: At the end glad we did not stay at this place
Cons: Reading the 40 "terrible" ratings on TripAdviser, it tells it all.
My fiancee and I booked an October weekend at the Excelsior Grand Hotel Amalfi through Expedia travel service, with a non-refundable fare. 10 days before, my fiancees father suffered a heart attack, and it became unclear if we will be able to travel. I contacted the hotel to inquire if the hotel, in case we will not be able to attend the weekend, would be able to offer a voucher or similar, allowing us to postpone the trip. I was advised to write an email explaining the situation. Until now, I was not contacted back with a response. Despite the health situation of my fiancees father fortunately improved, with the stressful past days she fell ill, and a day before the departure to Italy I had to contact the hotel again to explain that we will have to cancel our trip all together. The telephone conversation (in Italian) with lady at the reception was the most appalling I had so far with a hotel staff (although being a frequent business traveler since 20 years): Me: “Would it be possible to attend the weekend at a later time? Maybe by issuing a voucher?” Receptionist: “No, we do not offer such a service.” Me: “Can you tell me a name of a manager I can speak tomorrow?” Receptionist: “No, just call the reception” Me: “Can you tell me your name for reference?” Receptionist: “My name doesn’t matter. You now called for the third time, but this is your problem, we cannot help you. I think you should not come back at all to our hotel”. WOW!!
for Couplesby Søren Madsen from København
Perfekt udsigtPosted Oct 16, 2014 on Hotels
Perfekt udsigt. Der er mange trapper hvis man vil gå ned til Amalfi, hotellet har dog en gratis shuttlebus til byen der kører ofte.
Recommendedby Алексей from Пушкино
Posted Oct 14, 2014 on Hotels
Если вы соскучились по Интуристу, то это для вас. Комплексный ужин и атмосфера потрясающе напоминают старые санатории и Интурист. Если вам за 25, то только ночевать. Есть одно удобство - наличие у отеля собственного трансфера до центра города. Время в пути 15 - 20 минут.
for Couplesby Luis from Argentina
Excelente ubicación y vistas.Posted Oct 14, 2014 on Hotels
Tiene una muy buena estructura, con recepción, áreas para desayuno, restaurante y habitaciones amplias, muy bien decoradas y amuebladas, mas vistas al mar , a Amalfi y zonas vecinas espectacular. Personal de recepción muy amable y colaborativo, pero el manejo con el equipaje es deficiente y el personal de restaurante deja que desear. Un cómodo servicio de shuttle reduce la distancia con Amalfi, pero sus horarios son limitados.La carencia de una manija para sostenerse en la ducha desluce la bañera con hidromasaje. Un consejo:asegúrese de contratar habitacion con vista al mar, sin ella su estadía perderá mucho de su valor.
for Couplesby A verified traveler
Posted Oct 11, 2014 on Hotels
for Getaway With Friendsby Biagio from sao paulo
Vista panoramicaPosted Oct 1, 2014 on Hotels
Hotel maravilhoso, fica no alto de Amalfi, vista total da cidade, excelente cafe da manha, ótimo pessoal. recomendo.